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CHAP 7-10: Supply Chain Management Quiz

Total questions: 100

Worksheet time: 50mins

Name
Class
Date
1.

What is a primary role of transportation in supply chain management?

a)

To manage human resources

b)

To provide time and place utility for a product

c)

To handle financial accounting

d)

To design marketing campaigns

2.

True or False: Inbound transport decisions are typically a major focus in traditional Supply Chain Management literature.

a)

True

b)

False

3.

In a Push-based supply chain, production and distribution decisions are primarily based on:

a)

Specific customer orders

b)

Real-time POS data

c)

Long-term forecasts

d)

Daily weather reports

4.

Which of the following is a direct consequence of the bullwhip effect in a push-based system?

a)

Reduced system variability

b)

Decreased inventory levels

c)

Excessive inventory and poor service levels

d)

Improved resource utilization

5.

A Pull-based supply chain is most suitable when:

a)

Demand uncertainty is low and economies of scale are highly important.

b)

Demand uncertainty is high and responsiveness is critical.

c)

Long-term forecasts are highly accurate.

d)

The product has a very long life cycle.

6.

In a Push-Pull system, the "Push" portion is characterized by:

a)

High uncertainty and short lead times

b)

Low uncertainty and the importance of economies of scale

c)

Being driven by specific customer orders

d)

A focus on customer relationship management

7.

The failure of Furniture.com was primarily attributed to:

a)

Poor website design

b)

A lack of product variety

c)

Excessively high logistics costs

d)

Ineffective online advertising

8.

A distribution strategy where goods are continuously delivered to a warehouse and then dispatched to stores without sitting in inventory for more than 12-48 hours is called:

a)

Just-in-time distribution

b)

Cross-docking

c)

Batch processing

d)

Inventory pooling

9.

Which of the following is an example of a strategy that minimizes inventory holding costs by directly transferring products from inbound to outbound transportation?

a)

Direct Shipping

b)

Transshipment

c)

Cross-Docking

d)

Centralized Warehousing

10.

True or False: Cross-docking is an easy-to-implement strategy that requires minimal investment in information technology.

a)

True

b)

False

11.

What is the main advantage of transshipment between facilities?

a)

It increases the total safety stock required across the network.

b)

It helps reduce safety stock requirements and prevent stockouts.

c)

It simplifies the supply chain structure.

d)

It eliminates the need for any warehouse facilities.

12.

Centralized control in a supply chain typically leads to:

a)

Local optimization for each department

b)

Global optimization for the entire system

c)

Increased bullwhip effect

d)

Higher costs and lower service levels

13.

A key advantage of centralized facilities over local (decentralized) facilities is:

a)

Shorter distribution lead time to customers

b)

Lower safety stock due to risk pooling

c)

Lower transport costs from warehouses to customers

d)

Better knowledge of local markets

14.

A company ships 1,000 units of a product to a central warehouse. The demand at each of its 10 retail stores is independent and normally distributed with a mean of 50 units and a standard deviation of 10 units. Using the risk pooling concept, the safety stock required at the central warehouse to maintain the same service level would be _______ compared to the total safety stock if each store held its own inventory.

a)

Higher

b)

The same

c)

Lower

d)

Unpredictable

15.

True or False: The push-pull boundary in a supply chain should be postponed as early as possible.

a)

True

b)

False

16.

Firms are often more concerned with outbound transportation than inbound because:

a)

Raw materials are more valuable than finished products.

b)

It directly impacts their customer responsiveness and service level.

c)

Inbound transport is managed entirely by suppliers.

d)

It is less complex to manage.

17.

The decision to use intermodal transport is affected by factors such as:

a)

The color of the product packaging.

b)

Cost, speed, reliability, and the nature of the product.

c)

The marketing manager's preference.

d)

The day of the week.

18.

A significant disadvantage of a Pull-based supply chain is:

a)

High levels of obsolescence.

b)

The inability to meet changing demand patterns.

c)

Difficulty in leveraging economies of scale in production and transportation.

d)

High inventory carrying costs.

19.

True or False: According to the rules of forecasting, aggregate forecasts over product families are less accurate than forecasts for individual SKUs.

a)

True

b)

False

20.

When locating the push-pull boundary, the "pull" section of the supply chain requires a focus on:

a)

Long-term strategic planning and cost minimization.

b)

Order fulfillment processes and customer relationship management.

c)

Supply chain optimization and resource allocation.

d)

Complex supply chain structures.

21.

If a company moves its push-pull boundary from the distributor DC to the manufacturing DC (shifting it left), what is the most likely impact?

a)

The system becomes more responsive to customer demand.

b)

The portion of the supply chain driven by actual customer orders increases.

c)

The portion of the supply chain driven by forecasts increases.

d)

System variability and inventory levels decrease.

22.

The growth of e-commerce has led to an increase in the importance and complexity of:

a)

Bulk shipments.

b)

Reverse logistics.

c)

Inventory management.

d)

Supplier relationships.

23.

Compared to a centralized facility, a key advantage of a local (decentralized) facility is:

a)

Lower safety stock due to risk pooling.

b)

Reduced distribution lead time to customers.

c)

Greater economies of scale in manufacturing.

d)

Lower overhead costs.

24.

True or False: For transshipment to be effective between facilities at the same level, it is absolutely necessary that they all have the same owner.

a)

True

b)

False

25.

According to Fisher (1997), a product with a reasonably long life cycle, predictable demand, and low profit margin is classified as a(n):

a)

Innovative product

b)

Functional product

c)

Hybrid product

d)

Obsolete product

26.

True or False: The primary goal of a physically efficient supply chain is quick response to changing market demand.

a)

True

b)

False

27.

According to Fisher's matrix, what is the correct match between product type and supply chain strategy?

a)

Functional products require a Responsive supply chain.

b)

Innovative products require an Efficient supply chain.

c)

Functional products require an Efficient supply chain.

d)

Innovative products require a Lean supply chain.

28.

Which of the following is a key conflict in manufacturing system goals?

a)

Responsiveness vs. Efficiency

b)

Quality vs. Price

c)

Standardization vs. Customization

d)

Local Sourcing vs. Global Sourcing

29.

Design for Logistics (DFL) uses product design to address logistics costs. Which of the following is NOT one of its three key components?

a)

Economic packaging and transportation

b)

Concurrent and parallel processing

c)

Standardization of components

d)

Modular product design

30.

The concept of redesigning products so that several manufacturing steps can take place in parallel, thereby reducing lead times, is known as:

a)

Economic Packaging

b)

Concurrent and Parallel Processing

c)

Procurement Standardization

d)

Downward Substitution

31.

The strategy of delaying product differentiation as late as possible in the supply chain is called:

a)

Mass Customization

b)

Downward Substitution

c)

Postponement

d)

Part Standardization

32.

In the Benetton case study, what specific change was made to implement postponement?

a)

They started purchasing pre-dyed yarn from suppliers.

b)

They moved the dyeing step to after the garment was assembled.

c)

They centralized all manufacturing in one location.

d)

They reduced the variety of sweater colors offered.

33.

A company offers a high-end product to a customer when the low-end product is out of stock. This is an example of:

a)

Process Standardization

b)

Procurement Standardization

c)

Postponement

d)

Downward Substitution

34.

True or False: Mass customization is built on the concept of making large quantities of a standardized product to achieve low cost.

a)

True

b)

False

35.

Which standardisation strategy involves using common parts across many different products?

a)

Process Standardization

b)

Product Standardization

c)

Part Standardization

d)

Procurement Standardization

36.

A semiconductor manufacturer pools demand for expensive, custom-made fabrication equipment across a variety of final products. This is an example of:

a)

Part Standardization

b)

Process Standardization

37.

According to the framework for standardization, delaying customization as late as possible is the goal of which strategy?

a)

Part Standardization

b)

Process Standardization

c)

Product Standardization

d)

Procurement Standardization

38.

If a company's product is modular but its manufacturing process is non-modular, which standardization strategy from the framework is most applicable?

a)

Part Standardization

b)

Process Standardization

c)

Product Standardization

d)

Procurement Standardization

39.

A company reduces its safety stock by 20% after implementing a part standardization program that allows for risk pooling. If the annual holding cost was originally $100,000, what are the approximate annual savings in holding cost?

a)

$5,000

b)

$20,000

c)

$80,000

d)

$120,000

40.

True or False: The main goal of Supply Chain Management, as stated in the chapter, is the provision of customer value to end-users, primarily through product cost and availability.

a)

True

b)

False

41.

According to Fisher's framework, an 'innovative product' is best matched with which type of supply chain?

a)

Physically Efficient

b)

Lean

c)

Responsive

d)

Push-based

42.

Which of the following is a key enabler for both Concurrent Processing and Postponement strategies?

a)

Large Batch Sizes

b)

Product Modularity

c)

Centralized Warehousing

d)

Functional Product Design

43.

The concept of 'League' in supply chain management typically refers to:

a)

A sports league for supply chain managers

b)

A classification system for supply chain managers

c)

A ranking system for supply chain efficiency

d)

A collaborative network of supply chain partners

44.

What is a combination of Lean and Agile strategies in supply chain management referred to as?

a)

A legal agreement between supply chain partners

b)

A combination of Lean and Agile strategies

c)

A measure of supply chain length

d)

A frictionless supply chain

45.

True or False: One of the trade-offs mentioned in the chapter is that forces for keeping low inventory (e.g., high cost) conflict with forces for keeping high inventory (e.g., customer service).

a)

True

b)

False

46.

In the context of mass customization, which factor refers to the requirement that linkages between modules and processes must add little if any cost?

a)

Instantaneousness

b)

Seamless

c)

Costless

d)

Frictionless

47.

Which standardization strategy is characterized by carrying a limited number of products in inventory and using downward substitution?

a)

Part Standardization

b)

Process Standardization

c)

Product Standardization

d)

Procurement Standardization

48.

The push-pull boundary in a supply chain for mass customization is often determined by:

a)

The color of the product

b)

The point where forecast-driven activities meet order-driven activities

c)

The location of the company's headquarters

d)

The type of transportation used

49.

A company implements a part standardization program. Previously, it held 100 units of safety stock for Product A and 100 units for Product B, each with a holding cost of $50 per unit per year. After standardization, the risk-pooled safety stock for the common part is 150 units with the same holding cost. What is the annual holding cost saving for safety stock?

a)

$2,500

b)

$5,000

c)

$7,500

d)

$10,000

50.

True or False: The example of semiconductor wafer fabrication is used in the chapter to illustrate a modular process.

a)

True

b)

False

51.

What is the primary objective of supply chain management as stated in the chapter?

a)

To maximize sales revenue

b)

To balance the flow of materials with customer requirements for optimal cost, quality, and service

c)

To minimize the workforce for cost reduction

d)

To outsource all manufacturing processes

52.

The primary concern of lean thinking is:

a)

Maximizing machine utilization

b)

Eliminating waste

c)

Increasing product variety

d)

Building large inventories

53.

According to the 'Seven Wastes,' producing unnecessary items to maintain high utilization is known as:

a)

Overproduction

b)

Excess inventory

c)

Overprocessing

d)

Scrap and rework

54.

The English S-term for 'Seiton' in the 5S methodology is:

a)

Sort

b)

Set in order

c)

Shine

d)

Standardize

55.

In a lean system, what is the tool used to signal the need for parts or materials from an upstream process?

a)

ERP System

b)

Kanban

c)

Shine

d)

Standardize

56.

True or False: In lean thinking, excess inventories are considered beneficial because they ensure high service levels.

a)

True

b)

False

57.

The Japanese term for continuous improvement, which is a key element of lean systems, is:

a)

Kanban

b)

Kaizen

c)

Seiri

d)

Heijunka

58.

Which of the following is NOT a characteristic of an agile supply chain as described in the chapter?

a)

Market-sensitive

b)

Network-based

c)

Relies solely on long-term forecasts

d)

Process alignment

59.

According to the chapter, 'agility' is most needed in environments with:

a)

High volume and low variety

b)

Low volume and low variety

c)

Low volume per variant and unpredictable demand

d)

Predictable demand and high volume

60.

The concept of "Leagile" involves combining lean and agile strategies by using a:

a)

Centralized warehouse

b)

Decoupling point

c)

Single supplier

d)

Large batch production

61.

A company's competitive strategy is defined based on how the customer prioritizes:

a)

Employee satisfaction and shareholder value

b)

Product cost, delivery time, variety, and quality

c)

Government regulations and environmental policies

d)

The number of retail outlets

62.

What does "strategic fit" refer to in supply chain management?

a)

Fitting all products into one supply chain model

b)

Consistency between competitive strategy goals and supply chain capabilities

c)

Matching the company's IT system with the supplier's

d)

Aligning the company's logo with its marketing materials

63.

According to Table 1 in the chapter, which customer need causes implied demand uncertainty to increase?

a)

Decreased product variety

b)

Increased lead time

c)

Decreased required service level

d)

Increased rate of innovation

64.

A product with highly uncertain supply and demand, like a new communication device, would fall on which part of the implied uncertainty spectrum?

a)

Low implied uncertainty

b)

Predictable supply and demand

c)

Highly uncertain supply and demand

d)

Somewhat uncertain supply and demand

65.

The primary goal of an efficient supply chain is to:

a)

Respond quickly to demand

b)

Supply demand at the lowest cost

c)

Maximize product variety

d)

Maintain high buffer inventory

66.

For a responsive supply chain, the inventory strategy should be to:

a)

Minimize inventory to lower cost

b)

Maintain buffer inventory to deal with uncertainty

c)

Eliminate all safety stock

d)

Use a single central warehouse

67.

True or False: In a "Leagile" strategy, the lean approach is typically applied upstream of the decoupling point, and the agile approach downstream.

a)

True

b)

False

68.

A "kaizen blitz" refers to:

a)

A long-term strategic plan

b)

A rapid improvement workshop aimed at big, quick gains

c)

The initial setup of a production line

d)

A method for calculating safety stock

69.

Tailoring the supply chain is particularly important in industries like high-tech and pharmaceuticals because:

a)

Products have very long and stable life cycles.

b)

Innovation is critical and products move through a life cycle.

c)

Demand is always predictable.

d)

They have low implied demand uncertainty.

70.

According to the chapter, new products are typically introduced using:

a)

Dedicated, highly efficient capacity

b)

Flexible, responsive capacity that is more expensive

c)

Predictable supply and demand

d)

A single central warehouse

71.

A company reduces its setup times, allowing it to economically produce in smaller batches. This directly supports which element of lean?

a)

Waste Elimination

b)

Large Batch Production Scheduling

c)

Inventory and Setup Time Reduction

d)

Workforce Commitment

72.

The "efficient frontier" in supply chain management represents the:

a)

Cheapest supplier available

b)

Maximum possible level of responsiveness

c)

Trade-off between cost and responsiveness

d)

Fastest transportation mode

73.

True or False: In a lean supply chain relationship, mutual dependencies and benefits occur among the focal firm, its suppliers, and its customers.

a)

True

b)

False

74.

If a customer's primary need is low cost and predictable availability, the company should aim for a supply chain that is:

a)

Highly responsive

b)

Highly efficient

c)

Agile

d)

Focused on mass customization

75.

A company's annual cost of carrying inventory is 25% of the inventory's value. If a lean initiative reduces the average inventory value from $1,000,000 to $700,000, what is the annual saving in carrying cost?

a)

$75,000

b)

$45,000

c)

$300,000

d)

$250,000

76.

What is the definition of risk as mentioned in the chapter?

a)

Loss and Profit

b)

Danger and Opportunity

c)

Loss and Certainty

d)

Uncertainty and Certainty

77.

The formula for Risk Magnitude, as given in the chapter, is:

a)

Risk = Probability / Consequence

b)

Risk Magnitude = Frequency (F) + Consequence (C)

c)

Risk Magnitude = Frequency (F) × Consequence (C)

d)

Risk = Impact × Vulnerability

78.

True or False: A fundamental characteristic of risk is that it can be completely eliminated from business activities.

a)

True

b)

False

79.

Which of the following is identified as a consequence of the 11-day closure of US West coast ports in 2002?

a)

A significant increase in global air freight rates

b)

An estimated loss of $19.4 billion, extrapolated daily

c)

The permanent closure of Ford's assembly plants

d)

A long-term decrease in insurance premiums

80.

The process of identifying, analysing, measuring, controlling, and economically treating risks is known as:

a)

Supply Chain Management

b)

Risk Management

c)

Quality Assurance

d)

Financial Auditing

81.

Which of the following is a tool recommended for the 'Risk Identification' phase?

a)

Risk Matrix

b)

Cause-Effect (Ishikawa) Diagram

c)

Weighted Country Risk Assessment

d)

Hedging Strategy

82.

In the 'Risk Treatment Strategies' matrix, a risk with High Likelihood and Low Consequence should be:

a)

Retained

b)

Transferred

c)

Minimised

d)

Avoided

83.

The 1994 Kobe earthquake is used in the chapter as an example of a risk that led to:

a)

Improved supplier relationships

b)

Loss of parts supply for companies like Kelly Micro Systems

c)

Increased global demand for Japanese products

d)

A rise in insurance premiums

84.

A "Hedging Strategy" in global logistics is best described as:

a)

Betting on a specific situation in one country.

b)

Using multiple suppliers to create flexibility.

c)

Pooling risk so that losses in one area are offset by gains in another.

d)

Building an agile supply chain with information sharing.

85.

Which strategy involves using many suppliers, facility locations, and distribution channels, potentially at the cost of economies of scale?

a)

Speculation Strategy

b)

Hedging Strategy

c)

Flexible Strategy

d)

Agile Strategy

86.

According to the framework for global risk management, product development should focus on designing products that:

a)

Are standardized and have no variations.

b)

Can be easily modified for major markets and manufactured in various facilities.

c)

Use the cheapest materials available globally.

d)

Are only sold in the domestic market.

87.

True or False: The chapter recommends that for global logistics, strategic structuring and control should be localized, while customer service management should be centralized.

a)

True

b)

False

88.

A contract where the manufacturer agrees to buy back unsold goods from the retailer at an agreed price is called a:

a)

Revenue-Sharing Contract

b)

Sales Rebate Contract

c)

Buy-Back Contract

d)

Quantity-Flexibility Contract

89.

In the Blockbuster example, what was the primary benefit of the revenue-sharing agreement with movie studios?

a)

It increased the price Blockbuster paid per copy.

b)

It dramatically lowered the breakeven point for each video cassette.

c)

It allowed Blockbuster to purchase exclusive rights to all movies.

d)

It decreased the number of rentals needed for profitability.

90.

A "Sales Rebate Contract" is designed to:

a)

Share revenue between the supplier and retailer.

b)

Provide a direct incentive for the retailer to increase sales beyond a certain quantity.

c)

Reduce the cost of goods sold for the retailer.

d)

Allow the supplier to reclaim unsold inventory.

91.

The two main components of risk, as defined in the chapter, are:

a)

Probability and Impact

b)

Frequency and Consequence

c)

Danger and Opportunity

d)

Likelihood and Severity

92.

In the context of country risk analysis, a "newly-elected government" is categorized as which type of risk?

a)

Non-legal/Extra-governmental

b)

Macro

c)

Firm-specific

d)

Legal/Governmental

93.

A key drawback of sourcing from low-cost countries, as mentioned in the chapter, can be:

a)

High levels of employee satisfaction

b)

Political instability and poor logistics networks

c)

Overly stable economic institutions

d)

Advanced IT systems and skilled manpower

94.

True or False: The chapter suggests that long sea transport times are always beneficial as they facilitate long-term business planning.

a)

True

b)

False

95.

Building an agile supply chain as a risk management strategy does NOT typically involve:

a)

Sharing information with supply chain partners.

b)

Strategically aligning with key suppliers using VMI.

c)

Increasing product complexity and variety.

d)

Delaying final assembly to the final destination.

96.

The purpose of a "Weighted Country Risk Assessment Model" is to:

a)

Eliminate all risks from international business.

b)

Quantify the risk vulnerability of a firm's specific international business activity.

c)

Determine the exact profit margin for a product in a foreign market.

d)

Standardize product design across all markets.

97.

According to the risk management framework, what is essential for production in a global context?

a)

Dedicated capacity in a single region

b)

Excess capacity and plants in several regions

c)

Decentralized management with no central oversight

d)

Avoiding communication systems to reduce complexity

98.

A risk that is "Known-Unknown" and "Controllable" would be:

a)

A natural disaster

b)

Supplier performance

c)

A terrorist attack

d)

Currency fluctuations

99.

If a risk event has a frequency of 0.1 events per year and a consequence of $1,000,000, what is its risk magnitude?

a)

$100,000

b)

$1,000,000

c)

$10,000,000

d)

$100

100.

In the initial supply contract example, if a buy-back contract increases the supply chain profit from $910,700 to $985,700, what is the percentage increase in profit?

a)
12.75%
b)

8.2%

c)
10.50%
d)
5.12%