WorksheetsRoom Service Procedure
Total questions: 10
Worksheet time: 5mins
1.What is the first step a room service staff should take before entering a guest’s room?
A. Deliver the tray immediately
B. Knock and wait for a response
C. Call the guest
D. Leave the tray outside
2.A guest ordered breakfast for 7:00 AM, but it arrived at 7:30 AM. What should the staff have done differently?
A. Delivered it faster without checking the order
B. Apologized and offered a discount
C. Ensured timely delivery as scheduled
D. Ignore the delay
3.Why is it important to confirm the guest’s name and room number before delivering room service?
A. To avoid delivering to the wrong room
B. To check if the guest is awake
C. To verify the tray weight
D. To record the delivery time
4. What should a staff member do after placing the tray in the room?
A. Leave without saying anything
B. Explain the items briefly and ask if anything else is needed
C. Rearrange the guest’s table
D. Wait for a tip
5. A guest complains that their order is incomplete. What is the most appropriate response?
A. Tell them to call again
B. Apologize and immediately deliver the missing item
C. Ignore the complaint
D. Offer a different item
6. Why is it important to retrieve used trays promptly from guest rooms or hallways?
A. To reuse the tray quickly
B. To maintain hygiene and cleanliness
C. To avoid tray damage
D. To reduce staff workload
7. What should be included in a properly set up breakfast tray?
A. Only the main dish
B. All ordered items, utensils, napkins, and condiments
C. A menu and receipt
D. A tip envelope
8. What is the correct way to greet a guest during room service delivery?
A. “Here’s your food.”
B. Silent delivery
C. “Good morning, here is your breakfast. May I place it here?” ✅
D. “Wake up, your food is here.”
9. What should a staff member do if the guest is not in the room during scheduled delivery?
A. Leave the tray outside
B. Return the tray to the kitchen and notify the front desk ✅
C. Enter and leave the tray inside
D. Wait in the room
10. Why is it important to maintain a professional appearance during room service?
A. To impress the manager
B. To reflect the hotel’s standards and build guest trust ✅
C. To avoid being recognized
D. To match the tray design
