WorksheetsOrganizational chart
Total questions: 10
Worksheet time: 8mins
What is the primary responsibility of the Front desk manager?
Plans and organizes commercial strategies
Organizes, directs, and coordinates the Reception Department
Leads the Concierge Department
Carries out accounting and administrative tasks
Which role supports and replaces the Front desk manager?
Housekeeper
Night Auditor
Assistant Front Office Manager
Recruiter
Which role collaborates with the Head of Sales and coordinates advertising actions?
Human Resources Manager
Sales staff
Marketing Coordinator
Host
What does a telephone operator primarily do?
Registers calls, manages communications, and provides telecom services
Assists with basic accounting tasks
Helps with luggage and parking cars
Delivers messages and assists guests
Which role supports filing, correspondence, and data entry?
Front desk manager
Assistant administrative clerk
Telephone Operator
Reception and Concierge Assistant
Who helps with luggage, guest requests, parking cars, and monitoring facilities?
Sales person
Head of Sales
Reception and Concierge Assistant
Switchboard Operator
Which of the following tasks is NOT performed by a Reception Assistant?
Assists receptionists with customer service
Performs simple check-in/out tasks
Registers calls and manages communications
Works under supervision
What is the main difference between a Concierge Assistant and Reception and a Reception and Concierge Assistant?
One assists receptionists, and the other operates the switchboard
One delivers messages, and the other helps with luggage and parking cars
One supports filing, and the other manages telecom services
Both roles are identical
What is a key responsibility of a Telephone Operator?
Assists with luggage and guest requests
Registers calls and provides telecom services
Supports filing and correspondence
Delivers messages to guests
Which role is responsible for monitoring facilities?
Telephone Operator
Concierge Assistant
Reception and Concierge Assistant
Reception Assistant
