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WorksheetsSEM 1.01-4.01
Total questions: 147
Worksheet time: 1hrs 14mins
A person who sells non-sport products through sports is considered a(n)
advertising marketer.
sports salesperson.
sports marketer.
non-sports marketer.
Which of the following positions is a sports marketing position:
Advertising director
Head coach
Director of hockey operations
Chief financial officer
Which of the following positions creates the marketing budget for a sports organization:
Chief executive officer
Director of development
Director of marketing
Director of sales
Which of the following sports marketing activities involves creating promotional copy for printed publications:
Advertising
Merchandising
Social media
Sales
Which of the following marketing activities involves selling airtime for sponsors’ messages broadcast over the PA system at games:
Group sales
Advertising sales
Ticket sales
Corporate sales
Which of the following marketing activities involves keeping detailed ticket sales records:
Ticket sales
Market research and development
Merchandising
Ticket management
Which of the following marketing activities usually involves planning youth clinics for fans:
Media relations
Advertising
Market research and development
Community relations
Which of the following marketing activities involves responsibility for a sports organization’s licensing activities:
Merchandising
Public relations
Community relations
Sales
Which of the following marketing activities involves writing press releases and organizing news conferences for a sports organization:
Promotions
Advertising
Media relations
Community relations
Which of the following marketing activities involves answering fan mail for a sports organization:
Community relations
Media relations
Market research and development
Promotions
How does event marketing differ from sports marketing?
It offers fewer career opportunities.
It focuses more on corporate sponsorship.
It is smaller in scope.
It excludes sporting events.
Which of the following would be considered an event in event marketing:
A family vacation
A college graduation ceremony
A kindergarten class party
A restaurant opening
Most event firms specialize in
sponsorship sales.
management.
marketing.
public relations.
You are marketing the premier of a new Lexus model, which will be revealed at a car show in Detroit. You’re in charge of advertising. Which of the following would be your responsibility:
Researching the target audience
Conducting test drives
Buying commercial time on TV
Taking ticket orders
You’re in charge of sales promotions for a famous author’s latest book-signing tour. Which of the following would be your responsibility:
Passing out flyers outside the bookstore
Writing news releases
Selling tickets for the author’s lectures
Placing ads in the paper
As a public-relations director, which of the following would be one of your job duties:
Making travel arrangements
Organizing news conferences
Contacting potential sponsors
Fulfilling ticket orders
A person responsible for matching up corporations with events that reach their target market has a career in
sales promotion.
sponsorship management.
hospitality.
advertising sales.
You’re in charge of hospitality for a play opening on Broadway. Which of the following would be your responsibility:
Designing posters
Allocating press passes
Identifying a target audience
Reserving hotel rooms for special guests
Assigning workers to their proper posts at a charity run/walk is the responsibility of a
sales promotion coordinator.
vendor coordinator.
volunteer coordinator.
public-relations director.
Which of the following is the most crucial step in starting a sports or event marketing career:
Networking
Education
Personality
Internship
Determine whether the following statement is true or false: Two prospects may buy the same product to obtain different benefits.
False; prospects buy products based on the products’ features.
False; products offer the same benefits to all prospects.
True; all prospects have the same product wants and needs.
True; products offer different benefits to different prospects.
The reasons that cause people to purchase products are called
needs.
features.
wants.
buying motives.
Which of the following buying motives could best be described as emotional:
Accuracy
Group approval
Increased production
Quality of materials
Which of the following is a patronage buying motive:
Desire for variety
The product’s safety
State of health
Product assortment
Which of the following is a true statement:
Customers can be driven by multiple buying motives.
Customers’ needs are impossible to fulfill.
Salespeople must correct customer buying motives.
Salespeople should drive buying decisions.
Which of the following has the greatest influence on a customer’s buying decision:
Emotional buying motive
Rational buying motive
Dominant buying motive
Patronage buying motive
Why do salespeople attempt to determine prospect buying motives?
To gain confidence in their ability to sell
To complete successful sales transactions
To encourage the prospect to share personal information
To eliminate the prospect’s underlying needs and wants
By observing prospects’ facial expressions, you can learn
their mannerisms.
their socioeconomic status.
to be empathetic with customers.
which selling points appeal to them.
The initial questions asked of a prospect should be based on the common buying motives for the good or service because prospects
can respond with a simple “yes” or “no.”
often buy goods or services for similar reasons.
need to be able to answer your questions completely.
need to answer personal questions as soon as possible.
The salesperson who is trying to determine a customer’s buying motives should
offer a number of choices.
carefully explain each feature.
listen to the customer.
demonstrate the product.
Which of the following would indicate to customers that you, the salesperson, want to listen:
Empathizing with customers
Insisting on your own point of view
Assisting another customer
Interrupting customers’ questions
A statement such as “I understand why you feel that way” is a typical example of which of the following techniques:
Asking questions
Observing the customer
Listening to the customer
Showing interest in the customer
How do customers benefit from the effective use of buying motives in selling?
Their merchandise returns increase.
They become repeat customers.
Their needs and wants are satisfied.
They tell others about the business.
Which of the following is a way that the effective use of buying motives benefits the business:
Income is increased.
Returns are increased.
Needs are satisfied.
Wants are fulfilled.
Determine the customers’ buying motives.
Customers’ buying motives are the reasons behind their purchasing decisions.
Customers’ buying motives are the products they purchase.
Customers’ buying motives are the prices they pay.
Customers’ buying motives are the stores they visit.
When customers make purchases, they are actually buying the __________ that products offer.
prestige
services
benefits
features
When people make purchases on the basis of reason or logic, they are using __________
buying motives.
rational
emotional
patronage
inappropriate
When customers buy on the basis of their feelings or impulses, they are using __________
buying motives.
rational
emotional
detached
patronage
Customers purchase from one business rather than another because of __________
buying motives.
rational
emotional
patronage
impulsive
The concern for a product’s durability can best be described as a(n) __________ buying motive.
rational
emotional
patronage
traditional
Which of the following are characteristics of a sporting event:
Intangible and perishable
Inexpensive and regional
Unlimited and costly
Unchanging and scarce
Who must be present for a sporting event to take place?
Amateurs
Professionals
Athletes
Spectators
What type of sporting good are you purchasing when you buy a hat that features the logo of the Miami Dolphins?
Team uniforms
Licensed merchandise
Novelty items
Athletic equipment
Participating in an exercise class at the local health club is an example of
taking lessons.
improving skills.
weightlifting.
training and fitness.
When you read a news article about a star athlete, you are using the product of
advertising media.
promotional records.
marketing data.
sports information.
What do the unorganized participants in sports have that the organized participants do not have?
Professional status
Freedom from rules
Regulated teams
Specific times to participate
The National Collegiate Athletic Association and the Professional Golfers’ Association are examples of
sanctioning bodies.
trade associations.
labor unions.
professional societies.
One of the main differences between professional and amateur athletes is that for the professionals, the game is often
played only for enjoyment.
not publicly advertised.
free of charge.
their occupation.
Which of the following help create the excitement and enthusiasm that make the games what they are:
Trainers
Coaches
Spectators
Team owners
The businesses that make sporting events available to those who cannot attend in person are
radio announcers.
corporate consumers.
team owners.
stadium managers.
One of the main reasons why many businesses sponsor a sport product or event is to
support local teams.
contribute to society.
spend excess funds.
reach a target market.
Which of the following is an example of marketing sporting events:
Delivering exercise bikes to retailers
Selling food products to concession stands
Distributing information about NASCAR races
Holding a race for a charitable organization
Marketing sporting goods and services involves a __________ focus.
retail
wholesale
local
personal
Businesses that place ads on the scoreboard at college football games are using the sport as a
delivery service.
final consumer.
marketing tool.
pricing technique.
Pepsi and Coke competing for the right to sell their line of soft drinks at a stadium is an example of marketing
products to sports.
sporting goods and services.
the sporting event.
services through sports.
What has the growth of the sports industry created?
Physical goals
Athletic skills
Job opportunities
Marketing trends
Which of the following is one of the benefits you receive when you participate in unorganized sports:
Publicity
Compensation
Coaching
Recreation
What benefit does a major sporting event or popular sports attraction provide to a city?
Legal
Political
Economic
Athletic
What often transfers from a sports team to the city it calls home?
Image
Goals
Logo
Symbol
One way that sports benefit society in general is by creating additional opportunities for
amateurs to feel healthy.
participants to be entertained.
businesses in related industries.
communities in rural areas.
Liza has always wanted a horse, and she has finally saved enough money to buy one very soon. In marketing terms, Liza is a
market segment.
resource.
target group.
market.
To buy a product, customers in a market must first
be willing to buy the product.
learn the product’s features.
make sure the product is on sale.
locate the product in a store.
A target market can be described as the
sample of the market.
group of customers the business seeks to attract.
direction the market is headed.
way a business draws its customers.
When examining a market, marketers primarily notice its
records.
leaders.
categories.
merchants.
Marzetti’s Musical Instruments has determined that it will focus its marketing efforts on senior high school students. Marzetti’s is engaged in __________ marketing.
mass
risky
target
industrial
The same person can be included in more than one
religion.
income level.
generation.
target market.
When using mass marketing, marketers seek to appeal to the __________ market.
entire
local
loyal
teen
When sellers offer one-size-fits-all products that will appeal to most buyers, they are using
mass production.
market segmentation.
mass marketing.
demographic segmentation.
Market segmentation is about dividing the market into __________ groups.
specific
identical
general
age
When the total market is divided, one of its groups is called a market
share.
slice.
segment.
subdivision.
The Thompson Company decided it would be more successful if it divided the total market for its products into smaller, more specific groups of consumers. This business is engaged in
mass marketing.
industrial marketing.
market domination.
market segmentation.
Mass marketing is not as precise as __________ marketing.
direct
segment
promotional
event
Today’s customers are not influenced by mass marketing alone because they are more
discerning.
decisive.
determined.
disciplined.
Marketers divide their markets by grouping customers according to their
differences.
hobbies.
occupations.
similarities.
Sorting customers by their physical and social characteristics is called _________ segmentation.
psychographic
demographic
behavioral
statistical
The community college has decided to market its evening classes to women ages 18–30 who are high school graduates. What type of segmentation is the college using?
Geographic
Demographic
Behavioral
Psychographic
The characteristic that reflects where customers fit in the day-to-day buying routine is their
socioeconomic status.
origin or heritage.
personal belief.
life stage.
Geographic segmentation is dividing a market by where customers are
working.
living.
born.
educated.
When marketers sort customers psychographically, they divide them by
likable traits.
lifestyle habits.
level of education.
loyalty to a brand.
Jackie is interested in predicting what special events result in higher demand for chocolate. She should conduct behavioral segmentation based on
occasion response.
rate of use.
benefits derived.
loyalty response.
Which of the following is a requirement for good decision-making:
A college degree
At least three options
Money
Data
Which of the following are common types of data used by marketers:
Facts, predictions, estimates
Predictions, estimates, quotes
Quotes, facts, testimonials
Quotes, testimonials, estimates
Which of the following is an example of a fact:
The economy should get better during the next decade.
Valentine’s Day is on February 14.
It could cost up to 20 million dollars to launch a new product.
Junior year will be harder than sophomore year.
Quinn is getting ready to start college. Though she knows that the figure could change over time, she guesses that her four years in school will cost her around $65,000. This is an example of a(n)
quote.
sales report.
estimate.
fact.
Which of the following is an example of a prediction:
About half of the business’s customers are female.
The business owes $200,000 in taxes.
Sales will be up 4% next quarter.
Sales were up 4% last quarter.
Which of the following is an example of data that marketers could gather from the company’s sales team:
The latest market research studies
The prices of raw materials
What products competitors are currently offering
How actual sales compare to sales goals
Which of the following pieces of data give a wealth of information about a customer:
A trade journal
A sales invoice
An expense report
A sales report
A piece of easily observable data about a competitor is its
current promotional campaign.
products in development.
sales reports.
future plans.
The best source for data about the goods and services a company needs to buy for its own operation is its
vendors.
sales team.
customers.
competitors.
Which of the following is an example of a trade journal:
Newsweek
People
MOTOR Magazine
USA Today
Having appropriate data helps marketers set goals that are
open-ended.
realistic.
general.
difficult.
Which of the following is a product strategy that marketers devise using available data:
Where to sell the product
What advertisements to run
How much to charge
What level of customer service to provide
Marketers use data to determine pricing strategies such as
how much to spend on advertising.
how much of the product to create.
when to offer a discount on the product.
what products to offer.
Marketers use data to determine that they want to create messages that appeal to a younger target market. This is part of an overall
place strategy.
promotional strategy.
product strategy.
pricing strategy.
Which of the following is a place strategy that marketers devise using available data:
How much of the product to create
What level of customer service to provide
When to change the product’s price
What market segment to target
Marketers must use data to estimate costs for projects and allocate funds appropriately. This is known as
distributing.
promoting.
pricing.
budgeting.
Which of the following is a way that marketers can use data to follow up on any problems or issues with a product:
Determining what new products to offer
Deciding what wholesalers to use for distribution
Providing salespeople with additional training
Budgeting for product development
Data obtained from negative outcomes can help marketers
avoid making the same mistakes in the future.
increase profits.
create SMART goals.
analyze sales reports effectively.
Which of the following is a true statement about the wise use of available data:
It increases market share.
It doubles a business’s profits.
It increases employee satisfaction.
It creates more satisfied customers.
Using data wisely can help a company save money by
spending more money.
running more efficiently.
hiring fewer employees.
eliminating the competition.
Which of the following is an example of secondary data:
The information on a sales invoice
The results of a focus group
The outcome of an experiment
The answers to a survey
One reason that marketers conduct secondary research is to
clarify research questions.
create hypotheses.
make accurate predictions.
learn more about a specific industry.
Marketers look for internal data in
trade association reports.
informal interviews.
the organization’s information system.
government databases.
Which of the following is an example of internal data:
A field test
A cash register receipt
A competitor’s website
A media report
Which of the following is an example of external data:
A retail “loyalty” card
An article written by an industry expert
A sales report
A profit-and-loss statement
Which of the following is a true statement about external data:
They come from original research.
They are represented numerically.
They are the easiest data to access.
They can cost money to obtain.
Primary research collects data for
marketers across the industry to use.
understanding economic cycles.
the research project at hand.
informational purposes only.
Marketers often conduct primary research when secondary research
isn’t complete enough.
is too costly.
is too time-consuming.
isn’t broad enough.
Which of the following is a reason that marketers conduct qualitative research:
To create hypotheses for further testing
To test hypotheses
To make accurate predictions
To analyze relationships between market factors
Which of the following is a true statement about qualitative research:
It is often conducted through experiments.
It is conducted during a short timeframe.
It uses large samples of the population.
It is based on statistics and facts.
Which of the following is an example of quantitative data:
“The customer smiled when she heard the name of the new product.”
“Many local residents enjoy playing sports at the community center.”
“The salespeople think that customers want more payment options.”
“Sales of this particular model have fallen 13% in the last year.”
Which of the following is a true statement about quantitative research:
It is usually conducted before qualitative research.
It is subjective.
Its questions are highly structured.
It is gathered through methods such as informal interviews.
Which of the following is an advantage of secondary research:
It is up to date.
It gives marketers control of the study.
It is quick.
It is specific to the research needs.
Secondary research is cost-effective for marketers because the data
already exist.
are cheap to purchase.
are specific.
are incomplete.
Which of the following is a disadvantage of secondary research:
It is difficult to find secondary data.
It is time-consuming.
It is expensive.
It is not customized to the research needs.
A marketer is having difficulty finding data about a competitor because the competitor’s financial records have not been made public. Which disadvantage of secondary research does this situation illustrate?
It can be incomplete.
It can be out of date.
It can be costly.
It can be time-consuming.
Which of the following is an advantage of primary research:
It never “expires.”
It is specific.
It is inexpensive.
It is easy to conduct.
How is primary research different now than it was in the past?
It is more enjoyable.
It is more affordable.
It is more difficult.
It is more time-consuming.
What is the main disadvantage of conducting primary research?
It is not customized to the research needs.
It takes control away from the marketers.
It is costly to carry out.
It can be difficult to find respondents.
Which of the following is a reason that some marketers choose to outsource marketing-research activities:
It is inexpensive to outsource marketing-research activities.
Professional marketing researchers have subjective mindsets.
Marketing-research activities are too difficult for most marketers.
A marketing-research firm can make the research anonymous.
Which of the following products is a sporting event:
Yankee Stadium
Premier of a Broadway play
ESPN Magazine
Ocean kayaking competition in Alaska
Which of the following is an example of a venue:
Statesville Sporting Goods store
Statesville Recreation Complex
Statesville Annual Marathon
Statesville Jazz Festival
Which of the following is a non-sport event:
The Annual Concession Workers’ Convention
Monday Night Football broadcast
University of Nebraska Volleyball Camp
The Little League World Series
Which of the following is a sporting good:
NASCAR hat
ESPN.com
Running shorts
Yoga class
Which of the following products is licensed merchandise:
Key chain
Nike sweatband
Concert T-shirt
Hockey helmet
A baseball game broadcast on the radio is an example of
a sporting good.
sports media.
owned-goods service.
a non-sport event.
Dan and Kelly don’t have their own ice skates. When they go skating, they pay $3 each to use skates owned by the rink. Which of the following sport/event products are Dan and Kelly consuming:
Rented-goods service
Owned-goods service
Venue
Licensed merchandise
Tatiana takes her lucky tennis racket to be restrung. Which of the following products is she consuming:
Rented-goods service
Owned-goods service
Venue
Licensed merchandise
The most basic distinction between goods and services states that goods are __________ products.
intangible
tangible
branded
inconsistent
A high school basketball team won the state championship last year but didn’t even make the playoffs this year. This is an example of a(n) __________ sport product.
tangible
inconsistent
perishable
consistent
Your band is having a concert to raise money for charity. You have 15 tickets left to sell before the performance on Thursday night. This is an example of a(n) __________ product.
perishable
consistent
imperishable
tangible
Simon was determined to get the new golfing video game. The game costs $50 at the mall, but Simon was excited to find it for only $35 on eBay. He didn’t mind buying the game from somewhere other than the mall. This is an example of
separability.
consistency.
perishability.
tangibility.
Which of the following is a sporting good made available through a sports service:
Workout session with a personal trainer
Tennis racket repair at a country club
Water bottle sold at a health club pro shop
Aerobics classes at a health club
The overall impression consumers get from a product’s unique name, design, or symbol is the product’s
brand.
quality.
performance.
reliability.
Which of the following is a reason that sports/event marketers use branding:
To give their products positive, memorable names
To use logos and trademarks
To help consumers distinguish between goods and services
To make their products stand out from the competition
Over the years, Wrigley Field has earned a reputation as one of the best places to watch a Major League Baseball game. This is called brand
loyalty.
quality.
awareness.
image.
Mario loves Reebok running shoes and won’t buy any other kind. This is called brand
quality.
loyalty.
awareness.
image.
Since a team’s performances are inconsistent from game to game, sports marketers might try to attract consumers by
discontinuing group discounts.
changing venues.
lowering ticket prices.
raising ticket prices.
Rodrigo and his friends went to the state fair. The fair itself was great, but they had trouble finding a place to park, several of the ride attendants were rude, and the bathrooms were really dirty. Overall, Rodrigo and his friends gave the fair a “C” rating. The close link between the fair and all the product elements involved with the fair is known as
smoothing.
consistency.
perishability.
separability.
Since attendance is usually low after school starts, a water park offers a 25% discount on admissions during the first two weeks of September. This is an example of
separability.
smoothing.
consistency.
branding.
