WorksheetsPretest Unit 1 Reception and Reservation Procedure
Total questions: 5
Worksheet time: 3mins
Name
Class
Date
1.
If a guest arrives without an existing reservation, they are called a...
a)
Deposit
b)
Guest
c)
Walk-in
d)
Confirmation Number
2.
What document is usually required from the guest to verify their identity upon check-in?
a)
Room Type
b)
Identification (ID)
c)
Credit Card
d)
Last Name
3.
The term that refers to the number of nights the guest will stay is the...
a)
Confirmation Number
b)
Deposit
c)
Check-in
d)
Duration of Stay
4.
The money collected at the beginning of the stay to cover potential extra charges or damages is called the...
a)
Reservation
b)
Credit Card
c)
Deposit
d)
Room Type
5.
Which polite phrase is used by the front desk staff to offer help to an arriving guest?
a)
Spell it for me.
b)
Welcome to the hotel.
c)
May I assist you?
d)
Available right now.
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