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Worksheets1.1 Concept of Quality Management and Excellence in Education
Total questions: 30
Worksheet time: 15mins
A school wants to implement Total Quality Management (TQM). Which plan aligns most closely with the principles described?
Focus resources on facilities first; student needs can be addressed later.
Operate each department independently to promote specialization.
Center decisions on the child; integrate school systems; foster teamwork; practice co-operative management; and provide continuous human resource development.
Prioritize short-term test score gains above all, with minimal staff training.
A principal aims to motivate teachers for continuous improvement. Based on the rules of quality management, which action is most appropriate?
Mandate strict procedures without teacher input.
Modify control and reward systems to give teachers greater responsibility and opportunity to become quality- and learner-oriented.
Reduce periodic reviews to avoid pressure.
Limit benchmarking to administrative teams only.
Which statement best captures the section’s central claim about human resources in school management?
Human resources are secondary to physical infrastructure in schools.
Human resources are the most important resources for executing effective school management.
Financial resources alone can achieve educational objectives.
Technology replaces the need for trained personnel.
According to the material, which sequence correctly represents a core Human Resource Management process in schools?
Recruitment → Orientation and induction → Training and skill development → Assessment of performance → Motivating → Maintaining relations → Safety and welfare
Selection → Recruitment → Motivating → Training → Assessment → Safety and welfare → Maintaining relations
Training → Recruitment → Assessment → Orientation → Motivating → Safety → Maintaining relations
Assessment → Recruitment → Orientation → Motivating → Training → Maintaining relations → Safety
A department head introduces an innovative program and achieves success. According to Reward and Incentive Management, which response aligns with the guidance provided?
Ignore the achievement to maintain equity
Criticize to encourage humility
Provide recognition such as cash awards, salary increments, promotion weightage, or formal praise
Require the head to repeat the program without acknowledgment
Which option captures a key distinction of development compared to training?
Development focuses only on current job performance.
Development is a narrower concept limited to specific skills.
Development emphasizes broader outcomes such as attitudes, aptitudes, and outlook.
Development excludes general knowledge and future positions.
Which objective/merit of in-service training directly targets ethical professional conduct?
To increase professional efficiency of teachers
To familiarise with code of conduct and ethics of education
To broaden the mental outlook of teachers
To update skills in new technologies
Which benefit of training and development in schools focuses on organizational culture and relationships?
It improves instruction quality only.
It enhances decision making but not problem solving.
It fosters openness, genuineness, and harmony between management and staff.
It limits collaboration to specialist teachers.
Which quality listed is MOST aligned with a leader serving as a vision-setter and exemplar for the group?
Model
Middleman
Subordinate
Auditor
In an autocratic (authoritarian) style, which merit is explicitly noted?
Subordinates have a say in all matters.
Quick decision making as the leader is the sole decision maker.
Tasks take longer to complete as all work at their own pace.
Differences are sorted amicably.
Which demerit is specifically associated with laissez-faire leadership?
Workers are generally obedient and follow directions.
Feelings of subordinates are not considered.
Procrastination of work due to lack of monitoring.
Quick decision making by the leader.
Strategic application: A supervisor must lead a crisis response where immediate, unified action is critical and dissent could delay results. Based on merits and demerits provided, which leadership style should be planned for and why?
Democratic, because many opinions ensure inclusivity and amicable resolution.
Autocratic, because centralised power enables quick decisions and increases productivity.
Laissez-faire, because subordinates take decisions on the spot without needing approval.
Democratic, because welfare of the majority is considered even if decisions are slow.
Strategic evaluation: A project has suffered from groupism, discord, and lack of unity. Which leadership style’s characteristics most likely contributed to this outcome, and what shift would mitigate it?
Autocratic caused discord; shift to laissez-faire for more independence.
Democratic caused discord; shift to autocratic for faster decisions.
Laissez-faire led to groupism and lack of unity; shift to democratic to build team spirit and cooperative environment.
Autocratic led to groupism; shift to laissez-faire to reduce monitoring.
Which task is explicitly listed as a function of a teacher?
Allocate school budgets and procure equipment
Observe, guide, and motivate students as per their needs and potential
Conduct medical examinations of students
Formulate the school-wide supervision program
Which quality is emphasized as essential for a headmaster when resolving differences of opinion about school methods and procedures?
Strict adherence to tradition and hierarchy
Open-mindedness, tact, and sound judgment
Delegating all decisions to department heads
Avoiding teacher input to maintain authority
Which maintenance activity is explicitly mentioned as part of keeping the school campus neat and clean?
Installing new playground equipment
Annual white-washing of the school building
Holding weekly student assemblies
Replacing all classroom furniture every year
A classroom’s furniture list includes which item to support displaying maps?
Projection screen
Map stand
Filing cabinet
Wall clock
Which item belongs to Financial Records rather than General Records?
Visitors Book
Admission Register
Cash Book
Service Registers of the Employees
A school aims to plan dates for committee meetings, examinations, holidays, and major functions in advance. Which resource should it rely on?
Log Book
School Calendar
Cumulative Record Card
Library Catalogue
What is the required staff room area per staff member, subject to a minimum total area?
1 sq. m. per member, minimum 20 sq. m.
2 sq. m. per member, minimum 30 sq. m.
3 sq. m. per member, minimum 25 sq. m.
4 sq. m. per member, minimum 40 sq. m.
What is the minimum office room area required in a secondary school?
20 sq. m.
30 sq. m.
40 sq. m.
50 sq. m.
What is the minimum cabin area for the Head of the Institution, including an attached washroom?
10 sq. m.
15 sq. m.
20 sq. m.
25 sq. m.
What is the minimum area required for a library including a reading room for a secondary school (excluding space for cupboards)?
40 sq. m.
50 sq. m.
60 sq. m.
80 sq. m.
For higher secondary schools, what is the minimum area required for the library including a reading room (excluding space for cupboards)?
80 sq. m.
92.5 sq. m.
102.12 sq. m.
120 sq. m.
What is the minimum area for a laboratory room inclusive of storage in a secondary school?
40 sq. m.
45 sq. m.
50.37 sq. m.
55 sq. m.
What action is required for the cash book at the end of the day’s business?
Archived without signature
Updated weekly
Closed with the signature of the headmaster
Submitted to the treasury
Which item is NOT listed as a source of money received by the school in the cash book description?
Fees
Fines
Donations
Parking charges
Which width is desirable across staff room, office room, and Head of Institution’s cabin according to the listed standards?
3 m
4 m
5 m
8 m
What ink color is specified for showing the balance in the cash book?
Black
Blue
Green
Red
The minimum area for the office room is specified as not less than 40 sq. m. What is also indicated as desirable for this room?
Air conditioning
8 m width
Attached washroom
Storage cupboards
