State the term: A way in which customers choose food in a restaurant.

(a)  

State the term: when customers return to a travel and tourism organisation whwre previously they had a good customer experience.

(a)  

State the term: How a customer feels about the customer service they receive.

(a)  

State the term: A general opinion that people have about how good or bad something is.

(a)  

State the term: A package tour organised by a tour operator to provide a particular customer's identified needs.

(a)  

State the term: respond to complains.

(a)  

State the term: A plan relating to how staff should deliver customer service.

(a)  

State the term: staff members who have more responsibilities.

(a)  

State the term: the ability to move freely.

(a)  

State the term: to do with seeing or sight

(a)  

State the term: a wireless sound system used to help people who have a hearing aid.

(a)  

State the term: a system of raised or embossed text, enables reading by touch instead of reading using sight.

(a)  

PRMs stands for (a)   ?

State the term: Automatic electronic gates.

(a)  

State the term: A set of signs and directions indicators used to guide tourists.

(a)  

State the term: Communication without words.

(a)  

State the term: Senior collegues show staff and trainees how to do tasks.

(a)  

State the term: A way in which staff and trainees can experience different jobs in an organisation.

(a)  

State the term: how staff present themselves to customers.

(a)