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WorksheetsCMAA - Quiz: Professional Traits (Unit 2)
Total questions: 22
Worksheet time: 11mins
With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient.
True
False
Which of the following can be caused by a rushed encounter with a patient?
Lost patient information
Overlooked patient information
Patient who feels unimportant and distrustful
All of the above
What can occur as a result of personal communication barriers?
Patient is alienated.
Patient will attach little value to what the office assistant is saying.
Patient may simply stop listening.
All of the above
Which of the following is an example of a time management tool?
Notebook
Daily planner
Calculator
Stop-watch
Natalie is a medical secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. What trait does Natalie demonstrate by adjusting her schedule?
Enthusiasm
Responsibility
Flexibility
Honesty
It is acceptable to be dishonest in a health care facility when it benefits the patient.
True
False
In what way can a health care worker demonstrate dependability?
By performing a task half-heartedly
By staying late to help a co-worker finish a difficult task
By getting to work late every day
Which of the following refers to the physical space between people?
Eye Contact
Touch
Proximity
Physical Appearance
All of the above
Which of the following should be true about written communication?
It should be clear and accurate.
It should have logical organization.
It should be free of grammar and spelling mistakes.
It should use appropriate vocabulary.
All of the above
Which of the following is a challenge of communicating with the blind?
They cannot see your body language and facial expressions.
They cannot comprehend what you are telling them.
They are unable to respond to your questions.
All of the above
Which of the following is the best description of how health care workers should dress?
Clean, well-fitting clothes that are appropriate for specific jobs
Any type of clothing that is comfortable
Dress clothes and high-heeled shoes
Extreme clothing styles and bright colors
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks
Do not schedule any breaks
Plan personal business during the work day
All of the above
What is the process of exchanging messages?
Interpretation
Evaluation
Communication
Administration
An example of flexibility is refusing to try something new.
True
False
Verbal communication can only occur one-on-one and face-to-face.
True
False
What is prioritizing?
Asking a co-worker to complete a task for you
Placing tasks in order from most important to least important
Examining your personal habits
Taking a nap at work
A patient becomes ill because he is indifferent about following health care instructions. What attitude does this example best demonstrate?
Selective Memory
Prejudice
Complacency
Selective Comprehension
What is approaching another person with a feeling of esteem or regard?
Respect
Honesty
Flexibility
Dependability
Which term refers to everyday language that a patient can understand?
Legal terms
Say terms
Lay terms
All of the above
What is a communication barrier?
Something that helps communication
Something that interferes with communication
Something that provides a clear message
Something that creates communication diversity
Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived to work on time. But Bradley does the right thing by recording the actual time that he arrived at the facility. Which trait did he demonstrate?
Respect
Enthusiasm
Flexibility
Honesty
Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?
Start a petition to change this rule
Wear whatever color shoes she wants to wear
Comply with the rule and wear appropriate shoes
Quit her job
