Indicate whether the statement is true or false: You do not need to give your own name when answering the phone at a foodservice operation—only the name of the business.

Indicate whether the statement is true or false: The two most common forms of business writing are memos and business letters.

Indicate whether the statement is true or false: A reliable employee does all of his or her assigned tasks and does not attempt tasks that are not assigned to him or her.

Indicate whether the statement is true or false: Playing computer games on a work computer is inappropriate, but checking personal e-mail and Web surfing are okay if it is a slow business period.

Indicate whether the statement is true or false: Trade publications are a good place to look for foodservice industry jobs.

Indicate whether the statement is true or false: The first step in applying for a job is interviewing with your potential employer.

Indicate whether the statement is true or false: If you find a question on a job application you cannot answer, you should leave the space blank.

Indicate whether the statement is true or false: A cover letter should clearly summarize the information on your résumé.

Indicate whether the statement is true or false: The day after an interview, you should send the interviewer a letter to thank him or her for the interview.

Indicate whether the statement is true or false: Every employee has the responsibility to maintain a positive, enthusiastic attitude.

Indicate whether the statement is true or false: Workers’ compensation is money your employer pays you if you get injured on the job.

Indicate whether the statement is true or false: Receiving a salary means that you receive a set amount of money regardless of the amount of time you work.

Indicate whether the statement is true or false: The amount of money you receive after deductions are made from your paycheck is called gross pay.

Indicate whether the statement is true or false: When an employee is compensated for working overtime with extra pay, it is called compensatory time.

Identify the choice that best completes the statement or answers the question: Who must use math skills to order supplies?

Identify the choice that best completes the statement or answers the question: If the bill is $$12.25 and a customer pays with a$$ 20 bill, what is the correct change?

After greeting a caller, what should you ask them?

Which is the name of the part of the letter that identifies the recipient?

Which is the process of looking for key points while reading?

How does an honest worker handle a mistake?

Which is the national organization of high school and college students who take family and consumer science courses?

Which job source involves getting information from people you know?

When looking for a job, how can you network on a state, national, or international level?

Where can you register your résumé with online employment agencies?

What should you use to fill out a job application?

Which type of letter do you write when a job lead asks you to send a written response?

What should you do if an interviewer ends an interview without specifying when you will hear back from them?

What is the first thing you should do after an interview?

What job can you advance to if you start out as a cook?

How will your employer let you know how well you are performing your job?

Which is one of the most common work injuries?

What type of wage pays based on each hour that you work?

How much of the bill can foodservice workers generally earn in tips?

What type of benefit helps pay expenses if you become disabled and can no longer work?

Complete each statement: A tax of 8 1/2% means you must add ______ to each dollar of a meal.

Complete each statement: In foodservice, a commitment to quality means that you always use quality ________.

Complete each statement: The national organization of high school and college students who are enrolled in training programs for technical, skilled, and service operations is called ______.

Complete each statement: A magazine or newsletter produced by and for members of the foodservice industry is called a(n) ______.

Complete each statement: When you contact a telephone lead, you should give them the name of the ______ you are interested in.

Complete each statement: Your résumé should include your career ______.

Complete each statement: Never use company time or resources for ______ business.

Complete each statement: Employers are responsible for providing you with ______ working conditions.

Complete each statement: A(n) ______ is money that is withheld from your gross pay.

Complete each statement: One benefit that is unique to working in the foodservice industry is discounted or free ______.

Describe how to make change at the table and how to make change at a point-of-sale computer system: Which practice ensures correct change for a customer in either situation?

Describe how to use resources effectively at work: Which practice demonstrates effective use of workplace resources?

Explain the difference between a letter of request and a cover letter: Which statement correctly distinguishes them?

Describe the various ways to respond to a job offer: Which responses are appropriate?

Describe the rights of employees that United States labor laws protect: Which protections are covered by these laws?