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WorksheetsBasics of Marketing
Total questions: 83
Worksheet time: 28mins
Chimney Sweeps employs people to clean fireplaces and chimneys in homes and apartments. The firm is primarily the marketer of which one of the following?
An image
A service
A good
An idea
______ is the demand that the seller caters to.
Need/ want
Product
Service
Idea
Marketing myopia is to pay attention to
Product offered by company
Benefits produced by products
Experiences associated with products
None of above
Company focuses on product improvements on continuous basis in marketing concept called
The production concept
The product concept
The selling concept
Societal concept
If a firm decides to operate based on this concept, it will try to minimize production costs by making the production process efficient
The production concept
The product concept
The selling concept
Societal concept
Here the management focuses on creating sales transactions rather than on building long-term, profitable customer relationships.
The production concept
The product concept
The selling concept
Societal concept
This concept is a customer-centered “sense and responds” philosophy.
The production concept
The product concept
The selling concept
Societal concept
The Concept puts human welfare on top before profits and satisfying the wants
The production concept
The product concept
The selling concept
Societal concept
This concept works in developing economies where the need is more for the product than the features it offers.
The production concept
The product concept
The selling concept
Societal concept
Markets did not create these ______; they are a primary part of the human makeup.
Wants
Needs
Demand
Desire
"Product" means:
all the services needed with a physical good.
a physical good with all its related services.
the need-satisfying offering of a firm.
all of a firm's producing and distribution activities.
In this market the buyers obtain what they need or want for their personal or family consumption
Industrial/Business Market
Consumer Market
Government Market
Global Market
White, brown and soft goods are examples of
Industrial/Business Market
Consumer Market
Government Market
Global Market
In this market the buyers obtain products or services for use in their own businesses or to make other products.
Industrial/Business Market
Consumer Market
Government Market
Global Market
Buyers buy finished or semi-finished products and resell them for profit are part of the this market.
Industrial/Business Market
Consumer Market
Reseller market
Marketplaces are ______ markets while Marketspaces are ______ markets.
Physical; digital
Digital; physical
Local; global
Consumer; business
Maruti had got into Auto Driving School Business, while Mahindra and Tata Motors have their own Motor Finance companies. Videocon got into DTH Services, from being a TV manufacturer. This highlights __________.
Marketplaces
Marketspaces
Metamarkets
Global markets
If Performance falls short of expectation it is __________.
Customer Dissatisfaction
Customer Satisfaction
Customer Delight
Customer Loyalty
If performance is equal to expectation it is
Customer Dissatisfaction
Customer Satisfaction
Customer Delight
Customer Loyalty
If Performance exceeds the expectation it is
Customer Dissatisfaction
Customer Satisfaction
Customer Delight
Customer Loyalty
The marketer job ______ with purchase.
Ends
Continues
Either a or b
None of the above
Which of the following is the application of insight to create relevant interaction or communication with consumers, customer’s channels suppliers and partners that build value relationships.
Combine
Correlate
Cognize
Connect
Customer satisfaction with the purchase of a product is dependent upon what?
The product's performance relative to the buyer's expectations
The product's performance relative to the price
The product's performance relative to the service
The product's performance relative to the quality
Which one of the following options is NOT considered a major area on which customer relationship management focuses?
The product's performance relative to the price
The product's performance relative to the service
The product's performance relative to the quality
The product's performance relative to the buyer's expectations
Many people want Mercedes-Benz, only a few are able to buy. This is an example of ______.
Need
Want
Demand
Status
The buyer-supplier relationship characterized by a close cooperative relationship where the seller adapts to meet the customer's needs without expecting much adaptation or change on the part of the customer in exchange is referred to:
Customer is king
Buyer-supplier relationship is transactional
Supplier is king
None of the given option
Any single product or service can deliver
Same benefits to different customers
Same benefits to delighted customers
Different benefits to different customers
Same benefits to loyal customer
Globalisation aims to create ______ world.
Limited
Restricted
Borderless
None of the above
Which one of the following statements is NOT true about needs?
People need air, food, water, clothing, and shelter to survive
People also have strong needs for recreation, education, and entertainment
Needs are backed by an ability to pay
They are the basic human requirements
The suitable example of 'The Selling Concept' is
Bottled water industry
Lenovo
Insurance companies
Vistara Airlines
When Art Graphitic Direct, an online seller of contemporary original art, markets its art to home decor buyers for retailers, custom-framing stores, and intermediaries that supply furniture and home furnishings retailers, it is selling ______ products.
specialty
consumer
business
convenience
You have to convince your boss that packaging will be the key to increasing sales of the company's new line of instant pudding mixes, so you tell him the packaging:
will cause no environmental damage
allows products to be shipped more easily
will help the product to stand out on the shelf
allows products to be shipped more easily
The two types of package labelling in common usage today are:
informational and persuasive
promotional and non-promotional
functional and persuasive
motivational and required
Which of the following is NOT a service component customers use to evaluate service quality?
validity
empathy
assurance
responsiveness
A local church formed a special committee to provide aid to the homeless in its county. The church applied to the city and county governments for funding but was denied when it could not adequately state what services it would offer. In this case, the special committee failed because it had not defined its:
user market
target market
donor market
product offering
Marketing of product and service in which the offer itself is not intended to make any monetary profit is called
Profit marketing
Virtual marketing
Digital marketing
Non-profit marketing
____________ starts before production of goods but continues after selling of Products
c
a
b
d
For Water Park, and theme parks what is marketed?
Product
Service
Experience
Event
The incredible India campaign by the Indian government to markets what?
Product
Service
Experience
Place
Market consists of
Potential buyers
Actual buyers
Both a and b
None of the above
The Mantra for this concept is “Low cost and mass production” as rightly proven by Lenovo computers of China.
The production concept
The product concept
The selling concept
Societal concept
It believes in the ideology that a “good product will sell itself” as rightly proven by Apple and Google brands.
The production concept
The product concept
The selling concept
Societal concept
This concept is effectively applicable in the cases of unsought goods like life-insurance, vacuum cleaner, firefighting equipment’s including fire extinguishers.
The production concept
The product concept
The selling concept
Societal concept
Body Shop, a cosmetic company uses only vegetable based materials for its products. It is also against Animal testing, supports community trade, activate Self Esteem, Defend Human Rights, and overall protection of the planet. They practice which concept?
The production concept
The product concept
The selling concept
Societal concept
The Concept of Selling is different from Marketing and aims at profit maximization through
Increasing Sales Volume of Quality Products
Customer Satisfaction
Solution of Customer Problems
Satisfaction of Customer Needs
Defining the market means that marketers should not just focus on products that they sell. This strategic error is called
Marketing Whims
Marketing myopia
Marketing relationships
None of the above
Many people are surprised when they realize how many different ideas and activities are included in the term.
Marketing
Manufacturing
Labelling
Selling
The 'outside in' perspective is another name of
The production concept
The product concept
The marketing concept
The selling concept
If a local company wants to adopt the marketing concept. To be consistent with this move, it should adopt which of the following philosophies?
Focusing on today is important for us
Making money is our business
The customer is always right
Keeping prices low is our objective
The nature of goods and services demanded in a society depends upon
Fashion trends.
people’s attitudes, customs, socio-cultural values
Future expectations
Past fashion
You are directed to study the factors that are larger societal forces that affect your company–demographic, economic, natural, technological, political, and cultural. What are you studying?
the macro environment
the global environment
the micro environment
the marketing mix
In macro environment, ‘pressure groups’ and ‘government agencies’ are part of the _______ environment
cultural
demographic
economic
A company’s microenvironment does not include
The company
The marketing intermediaries
Demographic forces
The organization’s suppliers
The actors close to the company that affect its ability to serve its customers – the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. These combine to make up the company’s value delivery network.
the macro environment
the global environment
the micro environment
the marketing mix
Which type of organization helps companies to stock and move goods from their points of origin to their destination?
physical distribution firms
marketing services agencies
resellers
suppliers
In a SWOT analysis, which two elements are part of the internal environment?
strengths and threats
opportunities and threats
strengths and opportunities
weaknesses and strengths
Imagine you are conducting a SWOT analysis for an Indian manufacturer who exports to Thailand. If the Thai currency becomes unstable, which category would you place that in for your analysis?
Opportunity
weakness
economic
strength
When analysing the marketing environment, which heading should the company’s increased brand equity go under?
Political
personal
organizational
environmental
Robert has recently been appointed Marketing Manager for a fashion company. He needs to know whether or not the company’s products have a sustainable advantage in the marketplace. What kind of analysis does he need to do?
environmental analysis
gap analysis
competitor analysis
market share/market growth analysis
Which of the following represents the most dramatic force shaping a marketer’s destiny?
technological environment
natural environment
legal-political environment
deregulation
Working for the Aldi supermarket chain, you are very aware of the activities of your company’s competitors; Coles and Woolworths, and find that you frequently make changes to your businesses in response to actions they have taken. You also notice that they react when you make changes to your business offering. This competition is occurring within the:
Internal environment
Micro-environment
competitive-environment
macro-environment
Choose the best answer from the options below to complete the following sentence. An organisation chart can be a useful tool to help analyse an organisation’s
Market perception
Market share
Market segmentation
Structure
A new housing estate with landscaping covenants opens in the vicinity of a garden nursery business. In term of a SWOT analysis, this would represent
A strength
An opportunity
A threat
A weakness
As the recently appointed marketing manager for a growing fashion brand, you spend your first few months in the job understanding the business, your competitors businesses and the marketing environment. The comprehensive understanding you are engaged in is known as:
Marketing planning
Situational analysis
The competitive analysis
Company analysis
The main demographic force that marketers monitor is __________.
Literacy
Population
Sex
Occupation
A business survives and grows if it
does not adapt to external environmental changes.
remains indifferent
adapts to external environmental changes
does mass production
There is an increasing trend towards --------------because of easier availability of information technology throughout the world.
e-commerce
mass production
Both a & b
Minimise production
Exposure to western modern culture and population shifts from rural to urban areas are
Economic factors
Socio-cultural factors
Political factors
Demographic factors
In metropolitan cities due to fast lifestyle there is more demand for
medicines and spectacles
fast foods, electronic home appliances and crèches
baby foods and toys
education
Which is the one not included in national culture?
Language.
Internet.
Belief.
Attitude.
Internal factors affecting a business environment also are referred to ____ factors.
controllable.
uncontrollable factors.
relevant.
global.
External factors affecting a business environment also are referred to ____ factors.
controllable.
uncontrollable factors.
relevant.
global.
PEST is an acronym which stands for ________.
Political, Environment, Societal, Technology.
People, Economy, Standards, Transport.
Political, Economic, Societal, Technological.
Political, Economic, Social, Technological.
“Cash Purchase” are affected because the worth of cash in terms of buying power declines during
High competition
High inflation
Clearance sale
High supply
Marketers are interested in social class because knowing what products appeal to which social classes can help marketers best determine
Where to distribute their products
What price should be offered
What media for advertising will attract
All the above
Tobacco advertising is now virtually banned in all marketing communication forms in many countries around the world. This can be explained as an influence of:
Economical environment.
Social environment
Political environment
Legal environment
Robert is a marketer for a global consumer products company. He is working on the promotional campaign designed to reach a target audience in a new international market. Robert is working hard to make sure that the promotional
a) He is focusing on local marketing strategies.
b) He is considering cultural differences in the new market.
c) He is using social media for promotion.
d) He is collaborating with local influencers.
Identify and explain the component of macro environment that Anil is referring in this case.
Economical environment.
Socio-cultural environment
Political environment
Legal environment
Atul has got tremendous feedback from public for his newly started Gym plus gym related goods store which is a one stop solution for health conscious people. When asked about his success story then Atul said that the health and fitness trend has become popular among large number of urban dwellers. This has created a demand for products like organic food, diet soft drinks, gyms, bottled water and food supplements. That is why he thought of starting this business. Identify the dimension of macro environment whose understanding has helped Atul in garnering the success.
Economical environment.
Social environment
Political environment
Legal environment
Ashia who is working as a advertisement advisor with one of the consumer goods manufacturing company is of the view that nowadays in order to inform and persuade the potential buyers to buy the product new and modified ways should be adopted by the companies to advertise their products. That is like CD-ROM’s, computerised information kiosks and internet/ world wide web multimedia pages highlighting the virtues of products. Marketing team really appreciated her idea. Identify the element of macro environment on which Ashia has put the emphasis.
Economical environment.
Social environment
Technological environment
Legal environment
Ananya's grand father while telling her about the past of Indian economy told her that even after opening up of our economy in 1991, foreign companies found it very difficult to cut through the bureaucratic red tape to get permits for campaign is clearly understood by the nation's consumers and doesn't offend anyone. Which of the factors in the external environment is he being influenced by?
Economical environment.
Socio-cultural environment
Political environment
Legal environment
Identify the Element of macro environment which was the cause for discouragement to foreign companies based on the above case.
Economical environment
Political environment
Technological environment
Legal environment
Finance, analysis and development, purchasing, and manufacturing are all activities that are a part of that element of the microenvironment?
the suppliers.
the company’s internal environment
the marketing channel firms
the publics
