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Worksheets

Basics of Marketing

Total questions: 83

Worksheet time: 28mins

Name
Class
Date
1.

Chimney Sweeps employs people to clean fireplaces and chimneys in homes and apartments. The firm is primarily the marketer of which one of the following?

a)

An image

b)

A service

c)

A good

d)

An idea

2.

______ is the demand that the seller caters to.

a)

Need/ want

b)

Product

c)

Service

d)

Idea

3.

Marketing myopia is to pay attention to

a)

Product offered by company

b)

Benefits produced by products

c)

Experiences associated with products

d)

None of above

4.

Company focuses on product improvements on continuous basis in marketing concept called

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

5.

If a firm decides to operate based on this concept, it will try to minimize production costs by making the production process efficient

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

6.

Here the management focuses on creating sales transactions rather than on building long-term, profitable customer relationships.

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

7.

This concept is a customer-centered “sense and responds” philosophy.

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

8.

The Concept puts human welfare on top before profits and satisfying the wants

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

9.

This concept works in developing economies where the need is more for the product than the features it offers.

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

10.

Markets did not create these ______; they are a primary part of the human makeup.

a)

Wants

b)

Needs

c)

Demand

d)

Desire

11.

"Product" means:

a)

all the services needed with a physical good.

b)

a physical good with all its related services.

c)

the need-satisfying offering of a firm.

d)

all of a firm's producing and distribution activities.

12.

In this market the buyers obtain what they need or want for their personal or family consumption

a)

Industrial/Business Market

b)

Consumer Market

c)

Government Market

d)

Global Market

13.

White, brown and soft goods are examples of

a)

Industrial/Business Market

b)

Consumer Market

c)

Government Market

d)

Global Market

14.

In this market the buyers obtain products or services for use in their own businesses or to make other products.

a)

Industrial/Business Market

b)

Consumer Market

c)

Government Market

d)

Global Market

15.

Buyers buy finished or semi-finished products and resell them for profit are part of the this market.

a)

Industrial/Business Market

b)

Consumer Market

c)

Reseller market

16.

Marketplaces are ______ markets while Marketspaces are ______ markets.

a)

Physical; digital

b)

Digital; physical

c)

Local; global

d)

Consumer; business

17.

Maruti had got into Auto Driving School Business, while Mahindra and Tata Motors have their own Motor Finance companies. Videocon got into DTH Services, from being a TV manufacturer. This highlights __________.

a)

Marketplaces

b)

Marketspaces

c)

Metamarkets

d)

Global markets

18.

If Performance falls short of expectation it is __________.

a)

Customer Dissatisfaction

b)

Customer Satisfaction

c)

Customer Delight

d)

Customer Loyalty

19.

If performance is equal to expectation it is

a)

Customer Dissatisfaction

b)

Customer Satisfaction

c)

Customer Delight

d)

Customer Loyalty

20.

If Performance exceeds the expectation it is

a)

Customer Dissatisfaction

b)

Customer Satisfaction

c)

Customer Delight

d)

Customer Loyalty

21.

The marketer job ______ with purchase.

a)

Ends

b)

Continues

c)

Either a or b

d)

None of the above

22.

Which of the following is the application of insight to create relevant interaction or communication with consumers, customer’s channels suppliers and partners that build value relationships.

a)

Combine

b)

Correlate

c)

Cognize

d)

Connect

23.

Customer satisfaction with the purchase of a product is dependent upon what?

a)

The product's performance relative to the buyer's expectations

b)

The product's performance relative to the price

c)

The product's performance relative to the service

d)

The product's performance relative to the quality

24.

Which one of the following options is NOT considered a major area on which customer relationship management focuses?

a)

The product's performance relative to the price

b)

The product's performance relative to the service

c)

The product's performance relative to the quality

d)

The product's performance relative to the buyer's expectations

25.

Many people want Mercedes-Benz, only a few are able to buy. This is an example of ______.

a)

Need

b)

Want

c)

Demand

d)

Status

26.

The buyer-supplier relationship characterized by a close cooperative relationship where the seller adapts to meet the customer's needs without expecting much adaptation or change on the part of the customer in exchange is referred to:

a)

Customer is king

b)

Buyer-supplier relationship is transactional

c)

Supplier is king

d)

None of the given option

27.

Any single product or service can deliver

a)

Same benefits to different customers

b)

Same benefits to delighted customers

c)

Different benefits to different customers

d)

Same benefits to loyal customer

28.

Globalisation aims to create ______ world.

a)

Limited

b)

Restricted

c)

Borderless

d)

None of the above

29.

Which one of the following statements is NOT true about needs?

a)

People need air, food, water, clothing, and shelter to survive

b)

People also have strong needs for recreation, education, and entertainment

c)

Needs are backed by an ability to pay

d)

They are the basic human requirements

30.

The suitable example of 'The Selling Concept' is

a)

Bottled water industry

b)

Lenovo

c)

Insurance companies

d)

Vistara Airlines

31.

When Art Graphitic Direct, an online seller of contemporary original art, markets its art to home decor buyers for retailers, custom-framing stores, and intermediaries that supply furniture and home furnishings retailers, it is selling ______ products.

a)

specialty

b)

consumer

c)

business

d)

convenience

32.

You have to convince your boss that packaging will be the key to increasing sales of the company's new line of instant pudding mixes, so you tell him the packaging:

a)

will cause no environmental damage

b)

allows products to be shipped more easily

c)

will help the product to stand out on the shelf

d)

allows products to be shipped more easily

33.

The two types of package labelling in common usage today are:

a)

informational and persuasive

b)

promotional and non-promotional

c)

functional and persuasive

d)

motivational and required

34.

Which of the following is NOT a service component customers use to evaluate service quality?

a)

validity

b)

empathy

c)

assurance

d)

responsiveness

35.

A local church formed a special committee to provide aid to the homeless in its county. The church applied to the city and county governments for funding but was denied when it could not adequately state what services it would offer. In this case, the special committee failed because it had not defined its:

a)

user market

b)

target market

c)

donor market

d)

product offering

36.

Marketing of product and service in which the offer itself is not intended to make any monetary profit is called

a)

Profit marketing

b)

Virtual marketing

c)

Digital marketing

d)

Non-profit marketing

37.

____________ starts before production of goods but continues after selling of Products

a)

c

b)

a

c)

b

d)

d

38.

For Water Park, and theme parks what is marketed?

a)

Product

b)

Service

c)

Experience

d)

Event

39.

The incredible India campaign by the Indian government to markets what?

a)

Product

b)

Service

c)

Experience

d)

Place

40.

Market consists of

a)

Potential buyers

b)

Actual buyers

c)

Both a and b

d)

None of the above

41.

The Mantra for this concept is “Low cost and mass production” as rightly proven by Lenovo computers of China.

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

42.

It believes in the ideology that a “good product will sell itself” as rightly proven by Apple and Google brands.

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

43.

This concept is effectively applicable in the cases of unsought goods like life-insurance, vacuum cleaner, firefighting equipment’s including fire extinguishers.

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

44.

Body Shop, a cosmetic company uses only vegetable based materials for its products. It is also against Animal testing, supports community trade, activate Self Esteem, Defend Human Rights, and overall protection of the planet. They practice which concept?

a)

The production concept

b)

The product concept

c)

The selling concept

d)

Societal concept

45.

The Concept of Selling is different from Marketing and aims at profit maximization through

a)

Increasing Sales Volume of Quality Products

b)

Customer Satisfaction

c)

Solution of Customer Problems

d)

Satisfaction of Customer Needs

46.

Defining the market means that marketers should not just focus on products that they sell. This strategic error is called

a)

Marketing Whims

b)

Marketing myopia

c)

Marketing relationships

d)

None of the above

47.

Many people are surprised when they realize how many different ideas and activities are included in the term.

a)

Marketing

b)

Manufacturing

c)

Labelling

d)

Selling

48.

The 'outside in' perspective is another name of

a)

The production concept

b)

The product concept

c)

The marketing concept

d)

The selling concept

49.

If a local company wants to adopt the marketing concept. To be consistent with this move, it should adopt which of the following philosophies?

a)

Focusing on today is important for us

b)

Making money is our business

c)

The customer is always right

d)

Keeping prices low is our objective

50.

The nature of goods and services demanded in a society depends upon

a)

Fashion trends.

b)

people’s attitudes, customs, socio-cultural values

c)

Future expectations

d)

Past fashion

51.

You are directed to study the factors that are larger societal forces that affect your company–demographic, economic, natural, technological, political, and cultural. What are you studying?

a)

the macro environment

b)

the global environment

c)

the micro environment

d)

the marketing mix

52.

In macro environment, ‘pressure groups’ and ‘government agencies’ are part of the _______ environment

a)

cultural

b)

demographic

c)

economic

53.

A company’s microenvironment does not include

a)

The company

b)

The marketing intermediaries

c)

Demographic forces

d)

The organization’s suppliers

54.

The actors close to the company that affect its ability to serve its customers – the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. These combine to make up the company’s value delivery network.

a)

the macro environment

b)

the global environment

c)

the micro environment

d)

the marketing mix

55.

Which type of organization helps companies to stock and move goods from their points of origin to their destination?

a)

physical distribution firms

b)

marketing services agencies

c)

resellers

d)

suppliers

56.

In a SWOT analysis, which two elements are part of the internal environment?

a)

strengths and threats

b)

opportunities and threats

c)

strengths and opportunities

d)

weaknesses and strengths

57.

Imagine you are conducting a SWOT analysis for an Indian manufacturer who exports to Thailand. If the Thai currency becomes unstable, which category would you place that in for your analysis?

a)

Opportunity

b)

weakness

c)

economic

d)

strength

58.

When analysing the marketing environment, which heading should the company’s increased brand equity go under?

a)

Political

b)

personal

c)

organizational

d)

environmental

59.

Robert has recently been appointed Marketing Manager for a fashion company. He needs to know whether or not the company’s products have a sustainable advantage in the marketplace. What kind of analysis does he need to do?

a)

environmental analysis

b)

gap analysis

c)

competitor analysis

d)

market share/market growth analysis

60.

Which of the following represents the most dramatic force shaping a marketer’s destiny?

a)

technological environment

b)

natural environment

c)

legal-political environment

d)

deregulation

61.

Working for the Aldi supermarket chain, you are very aware of the activities of your company’s competitors; Coles and Woolworths, and find that you frequently make changes to your businesses in response to actions they have taken. You also notice that they react when you make changes to your business offering. This competition is occurring within the:

a)

Internal environment

b)

Micro-environment

c)

competitive-environment

d)

macro-environment

62.

Choose the best answer from the options below to complete the following sentence. An organisation chart can be a useful tool to help analyse an organisation’s

a)

Market perception

b)

Market share

c)

Market segmentation

d)

Structure

63.

A new housing estate with landscaping covenants opens in the vicinity of a garden nursery business. In term of a SWOT analysis, this would represent

a)

A strength

b)

An opportunity

c)

A threat

d)

A weakness

64.

As the recently appointed marketing manager for a growing fashion brand, you spend your first few months in the job understanding the business, your competitors businesses and the marketing environment. The comprehensive understanding you are engaged in is known as:

a)

Marketing planning

b)

Situational analysis

c)

The competitive analysis

d)

Company analysis

65.

The main demographic force that marketers monitor is __________.

a)

Literacy

b)

Population

c)

Sex

d)

Occupation

66.

A business survives and grows if it

a)

does not adapt to external environmental changes.

b)

remains indifferent

c)

adapts to external environmental changes

d)

does mass production

67.

There is an increasing trend towards --------------because of easier availability of information technology throughout the world.

a)

e-commerce

b)

mass production

c)

Both a & b

d)

Minimise production

68.

Exposure to western modern culture and population shifts from rural to urban areas are

a)

Economic factors

b)

Socio-cultural factors

c)

Political factors

d)

Demographic factors

69.

In metropolitan cities due to fast lifestyle there is more demand for

a)

medicines and spectacles

b)

fast foods, electronic home appliances and crèches

c)

baby foods and toys

d)

education

70.

Which is the one not included in national culture?

a)

Language.

b)

Internet.

c)

Belief.

d)

Attitude.

71.

Internal factors affecting a business environment also are referred to ____ factors.

a)

controllable.

b)

uncontrollable factors.

c)

relevant.

d)

global.

72.

External factors affecting a business environment also are referred to ____ factors.

a)

controllable.

b)

uncontrollable factors.

c)

relevant.

d)

global.

73.

PEST is an acronym which stands for ________.

a)

Political, Environment, Societal, Technology.

b)

People, Economy, Standards, Transport.

c)

Political, Economic, Societal, Technological.

d)

Political, Economic, Social, Technological.

74.

“Cash Purchase” are affected because the worth of cash in terms of buying power declines during

a)

High competition

b)

High inflation

c)

Clearance sale

d)

High supply

75.

Marketers are interested in social class because knowing what products appeal to which social classes can help marketers best determine

a)

Where to distribute their products

b)

What price should be offered

c)

What media for advertising will attract

d)

All the above

76.

Tobacco advertising is now virtually banned in all marketing communication forms in many countries around the world. This can be explained as an influence of:

a)

Economical environment.

b)

Social environment

c)

Political environment

d)

Legal environment

77.

Robert is a marketer for a global consumer products company. He is working on the promotional campaign designed to reach a target audience in a new international market. Robert is working hard to make sure that the promotional

a)

a) He is focusing on local marketing strategies.

b)

b) He is considering cultural differences in the new market.

c)

c) He is using social media for promotion.

d)

d) He is collaborating with local influencers.

78.

Identify and explain the component of macro environment that Anil is referring in this case.

a)

Economical environment.

b)

Socio-cultural environment

c)

Political environment

d)

Legal environment

79.

Atul has got tremendous feedback from public for his newly started Gym plus gym related goods store which is a one stop solution for health conscious people. When asked about his success story then Atul said that the health and fitness trend has become popular among large number of urban dwellers. This has created a demand for products like organic food, diet soft drinks, gyms, bottled water and food supplements. That is why he thought of starting this business. Identify the dimension of macro environment whose understanding has helped Atul in garnering the success.

a)

Economical environment.

b)

Social environment

c)

Political environment

d)

Legal environment

80.

Ashia who is working as a advertisement advisor with one of the consumer goods manufacturing company is of the view that nowadays in order to inform and persuade the potential buyers to buy the product new and modified ways should be adopted by the companies to advertise their products. That is like CD-ROM’s, computerised information kiosks and internet/ world wide web multimedia pages highlighting the virtues of products. Marketing team really appreciated her idea. Identify the element of macro environment on which Ashia has put the emphasis.

a)

Economical environment.

b)

Social environment

c)

Technological environment

d)

Legal environment

81.

Ananya's grand father while telling her about the past of Indian economy told her that even after opening up of our economy in 1991, foreign companies found it very difficult to cut through the bureaucratic red tape to get permits for campaign is clearly understood by the nation's consumers and doesn't offend anyone. Which of the factors in the external environment is he being influenced by?

a)

Economical environment.

b)

Socio-cultural environment

c)

Political environment

d)

Legal environment

82.

Identify the Element of macro environment which was the cause for discouragement to foreign companies based on the above case.

a)

Economical environment

b)

Political environment

c)

Technological environment

d)

Legal environment

83.

Finance, analysis and development, purchasing, and manufacturing are all activities that are a part of that element of the microenvironment?

a)

the suppliers.

b)

the company’s internal environment

c)

the marketing channel firms

d)

the publics