WorksheetsWhat is 'Back to Basic Hospitality'
Total questions: 10
Worksheet time: 3mins
Which action shows being present with a guest?
Leaving quickly
Listening closely
Looking at phone
Talking over them
Which action shows a sincere greeting to a guest?
Smile and say hello kindly
Look away and whisper softly
Frown and speak very fast
Stay silent and wave slowly
What does listening with empathy mean?
Reading a long scripted list
Ignoring the guest’s feelings
Talking over the guest loudly
Hearing and using the guest’s words
Consistency in service means you should
Only help when not busy
Forget small steps each day
Change rules every short time
Do things the same good way
Which choice shows authenticity and sincerity?
Keep it natural and honest
Make big promises always
Pretend to be very perfect
Copy words from a script
Attention to detail can be shown by
Leaving small mistakes always
Ignoring guest preferences
Forgetting names every time
Using names and following up
Which action shows a sincere smile and greeting?
Wave quickly then walk away
Speak loudly without smiling
Say hello with a warm smile
Look down and stay quiet
Which choice shows consistency in service?
Being kind every single day
Changing rules each hour
Helping some guests once
Being kind only on Fridays
What is a proactive action by a helper?
Saying you are too busy
Offering help right away
Helping after a long time
Waiting until someone asks
Which is a benefit of hospitality training for a team?
It makes guests cook their own meals
It builds a positive service culture
It stops staff from talking to each other
It teaches only how to fold napkins
