Worksheets30-Item Multiple Choice Test: Food and Beverage Staff
Total questions: 30
Worksheet time: 15mins
Choose the letter that corresponds to the best answer: Which personnel is responsible for planning, organizing, directing & controlling the delivery of service in all outlets, guestrooms, and banquets?
Head Waiter
Food & Beverage Service Manager
Captain Waiter
Receptionist
Choose the letter that corresponds to the best answer: A key knowledge area for the Food & Beverage Service Manager is Planning and problem solving, which includes preparing a sales forecast based on what two factors?
Staff availability and menu price
Guest feedback and competitor analysis
Sales history and market trends
Daily log and kitchen capacity
Choose the letter that corresponds to the best answer: Which duty demonstrates the F&B Service Manager's skill in Coordinating?
Preparing the work schedule of key personnel.
Attending to customers' inquiries.
Conducting preliminary investigation on reported misconduct of staff.
Monitoring and checking the performance of all outlets.
Choose the letter that corresponds to the best answer: The F&B Service Manager handles Guest Relations by performing which of the following duties?
Training and coaching staff.
Making reports on beverage sales.
Escorting guests to the table.
Attending to customers' inquiries, complaints, concerns and requests.
Choose the letter that corresponds to the best answer: Which position is primarily responsible for overseeing food & beverage operations in an assigned outlet and ensuring that service meets prescribed standards and policies?
Service Manager
Captain Waiter
Head Waiter or Outlet Supervisor
Waiter
Choose the letter that corresponds to the best answer: A key skill for the Head Waiter/Outlet Supervisor is monitoring the necessary preparations before the start of operations. What is the specific focus of this monitoring?
Training staff on service procedures.
Making reports on sales and spoilage.
Seeing to it that all needed supplies are available & in good condition.
Conducting preliminary investigation on misconduct.
Choose the letter that corresponds to the best answer: The Head Waiter/Outlet Supervisor's main responsibility is to ensure that service is carried out in accordance with prescribed:
Staff preference and daily mood.
Sales forecast and guest count.
Standards and policies.
Kitchen's pace and busboy availability.
Choose the letter that corresponds to the best answer: In terms of operational knowledge, what must a Head Waiter monitor before opening the outlet?
The stock of alcoholic beverages only.
The necessary preparations and availability of all needed supplies.
The guest seating chart and reservations log.
The uniform cleanliness of the Bartender only.
Choose the letter that corresponds to the best answer: Which personnel is responsible for conducting a daily briefing & inspection of grooming among his staff?
F&B Service Manager
Head Waiter
Captain Waiter
Waiter
Choose the letter that corresponds to the best answer: What is the primary focus of the Captain Waiter's role?
Mixing alcoholic and non-alcoholic drinks.
Attending to reservations over the phone.
Overseeing the set-up and delivery of service in his/her assigned station.
Clearing tables of soiled dishes, dirt & mess.
Choose the letter that corresponds to the best answer: Which activity best demonstrates the Captain Waiter's skill in training and development?
Prepares sales forecast.
Trains & coaches staff regarding service procedures.
Fills and refills water goblet with water.
Refills salt & pepper shakers & other condiments.
Choose the letter that corresponds to the best answer: What is a key knowledge area the Captain Waiter must possess to effectively carry out their duty of monitoring service?
Recipes for all alcoholic beverages.
The complete organizational chart of the kitchen.
Prescribed service procedures and grooming standards.
The price of all menu items.
Choose the letter that corresponds to the best answer: Which personnel's basic function is to welcome & greet customers at the entrance & escort them to the tables?
Captain Waiter
Head Waiter
Receptionist
Busboy
Choose the letter that corresponds to the best answer: A crucial communication skill for the Receptionist involves attending to reservations and inquiries over the phone and then doing what?
Immediately preparing the food and beverage order.
Disseminating to all concerned officers the details of reservations.
Monitoring the clearing of tables & function rooms.
Making a report on beverage sales and spoilage.
Choose the letter that corresponds to the best answer: A key attribute for a Receptionist when receiving and greeting guests is a friendly demeanor. This relates to their duty of:
Preparing work schedules.
Taking and serving food orders.
Escorting guests to their assigned or chosen tables.
Placing orders to the kitchen.
Choose the letter that corresponds to the best answer: What knowledge is essential for a Receptionist to effectively seat guests?
How to prepare a cocktail.
The daily sales forecast.
The floor plan and table assignments/availability.
The proper way to clear a table.
Choose the letter that corresponds to the best answer: The primary function of a Waiter is to take and serve food & beverages order according to what?
The customer's suggestion.
Prescribed standards of service.
The cheapest price available.
The kitchen's fastest cooking time.
Choose the letter that corresponds to the best answer: Which task is considered part of the Waiter's specific duty of preparation ("mis-en-place")?
Mixing a drink following standard recipes.
Training and coaching other staff.
Refilling salt & pepper shakers & other condiments.
Conducting preliminary investigation on staff misconduct.
Choose the letter that corresponds to the best answer: The Waiter's duty to "Sets-up the table & installs required facilities" requires what core skill?
Financial accounting
Beverage inventory management
Table setting and service preparation knowledge
Conflict resolution with management
Choose the letter that corresponds to the best answer: Which attribute is most vital for a Waiter when taking and serving food and beverage orders?
Deep knowledge of plumbing.
Accuracy and adherence to service standards.
Skill in electrical wiring.
Ability to prepare sales forecast.
Choose the letter that corresponds to the best answer: What is the basic function of a Busboy?
Prepares/mixes alcoholic & non-alcoholic beverages.
Oversees food & beverage operations in his assigned outlet.
Dining room helper & runner.
Attends to reservations & inquiries over the phone.
Choose the letter that corresponds to the best answer: Which duty highlights the Busboy's skill in kitchen coordination?
Conducting daily briefing.
Places orders to the kitchen & picks-up prepared orders.
Making reports on beverage sales.
Conducting inspection of grooming.
Choose the letter that corresponds to the best answer: The Busboy is responsible for clearing the table of what?
Unfinished guest paperwork.
Extra menus and centerpiece decorations.
Soiled dishes, dirt & mess.
Salt and pepper shakers.
Choose the letter that corresponds to the best answer: What is a common and essential task a Busboy performs related to guest comfort and hydration?
Training the Waiter on service.
Fills & refills water goblet with water.
Preparing a stock of clean hollowares.
Receiving and greeting customers.
Choose the letter that corresponds to the best answer: The basic function of a Bartender is to prepare/mix beverages according to what?
The price of the ingredients.
The bar's daily cleaning schedule.
Prescribed materials/recipes.
The Head Waiter's preference.
Choose the letter that corresponds to the best answer: What specific knowledge is crucial for a Bartender?
Standard recipes for alcoholic & non-alcoholic drinks.
Details of every customer's past reservations.
The history of the restaurant chain.
Advanced plumbing repair techniques.
Choose the letter that corresponds to the best answer: A Bartender must have the skill of inventory management, which includes taking charge of the storage of what?
Dirty napkins and linen.
Extra chairs and tables.
Beverages & bar supplies.
Kitchen vegetables and raw meat.
Choose the letter that corresponds to the best answer: The Bartender handles accountability by performing which duty?
Conducts preliminary investigation on staff.
Oversees the set-up and delivery of service.
Makes report on beverage sales & spoilage.
Escorts guests to the tables.
Choose the letter that corresponds to the best answer: Which role requires the specific skill of setting up the bar?
Waiter
Busboy
Receptionist
Bartender
Choose the letter that corresponds to the best answer: A Bartender must have strong customer service skills, demonstrated by their duty to attend to customer needs, requests and complaints where?
In the main dining room.
In the F&B Manager's office.
At the bar counter.
In the kitchen area.
