Dressing appropriately, behaving respectfully, and performing your job well all demonstrate:

Sharing information clearly through speaking, writing, or nonverbal cues is called:

Noticing details about a situation or person by paying close attention is known as:

Sorting information, people, or items into specific groups is called:

Skills that help you interact effectively with other people are known as:

Finding peaceful and effective ways to settle disagreements is known as:

Fully concentrating, understanding, and responding thoughtfully to what someone is saying is called:

Understanding and sharing another person’s feelings demonstrates:

A positive, trusting relationship built between people—often customers and employees—is called:

Working together with others to achieve a goal is known as:

Being dependable and following through on commitments demonstrates:

Responding quickly and appropriately to needs or requests is called:

Choosing between multiple options or solutions is an example of:

Polite behavior and socially acceptable manners in a professional setting refer to:

The act of speaking or showing information to an audience in a clear, structured way is called:

Being aware of and respectful toward people from different backgrounds, traditions, and beliefs is known as:

Interacting with customers to create interest and build meaningful connections is called:

Identifying an issue and finding an effective solution demonstrates:

Building and maintaining strong, positive connections with other people is known as: