WorksheetsChapter 17 Integrated Marketing Communications Google Slides
Total questions: 50
Worksheet time: 27mins
Identify the components of the communication process.
Sender
Sends a message
Encodes
Transmitter does this to a message
Carries
Communication channel is responsible for this
Decodes
Receiver does this to the message
Match the four steps in the AIDA model with the consumer action/response
Awareness
Think
Interest/Desire
Feel
Action
Do
Which term refers to the methods used to deliver messages in Integrated Marketing Communications? Fill in the blank: ________
Market segmentation
Communication channels
List the 4 steps in the communication process:
1. sends 2. encodes 3. carries 4. decodes
1. receives 2. interprets 3. responds 4. reflects
Fill in the blank: Receivers ______ messages differently.
decode
send
Which of the following best describes how senders adjust messages?
According to their own preferences
According to the medium and receivers’ traits
List the 4 steps in the AIDA Model.
1. Attention, 2. Information, 3. Decision, 4. Achievement
1. Awareness, 2. Interest, 3. Desire, 4. Action
What must the customer want to do during the interest step?
Investigate further
Leave the store
After awareness comes _____
interest
purchase
Interest can also be sparked by a little _____
boredom
controversy
According to the example of the Impossible Whopper, how did Burger King spark interest in their product?
By launching a nationwide taste test campaign
By discontinuing their regular Whopper
During the Desire stage customers move from 'I like it' to _______.
I want it
I see it
List the 5 communication channels used in an IMC Strategy. Fill in the blank for each channel.
1. Advertising 2. Public Relations 3. Sales Promotions 4. Personal Selling 5. Direct Marketing
1. Advertising 2. Public Relations 3. Sales Promotions 4. Event Marketing 5. Direct Marketing
Which of the following is a characteristic of advertising?
Most visible
Ineffective at creating awareness
Advertising is extremely effective at creating ______ and generating interest.
confusion
awareness
What is the most visible element of an IMC (Integrated Marketing Communications) strategy?
Sales Promotion
Advertising
Advertising involves the placement of announcements and persuasive messages in time or space purchased by which of the following?
Only nonprofit organizations
Business firms, nonprofit organizations, government agencies, and individuals
Fill in the blank: One of the characteristics of public relations is ______ media attention.
paid
free
Fill in the blank: The importance of PR has grown as the ______ of other media has increased.
reach
cost
Fill in the blank: As consumers become more ______ about marketing, PR is becoming more important.
optimistic
skeptical
Describe the various integrative communication channels. Which of the following is a characteristic of sales promotions?
Used only for long term objectives
Can be aimed at both end user consumer or channel members
17.3 Describe the various integrative communication channels. Sales promotions can be used for both ______ and ______ term objectives.
short; long
immediate; delayed
Describe the various integrative communication channels. Sales Promotions are used in conjunction with other forms of IMC.
True
False
Describe the various integrative communication channels.
Free Samples
A product given at no cost
Sweepstakes
A chance to win a prize
Coupons
A voucher for a discount
Rebates
A price reduction given after purchase
Contests
A competition with a prize
What is a key characteristic of personal selling?
A) One way communication from seller to buyer
B) Two way communication between buyer and seller to influence buying decisions
Describe the various integrative communication channels. Fill in the blank: Salespeople can add significant ________
confusion
value
What is a key characteristic of Direct Marketing?
Communicating indirectly with customers
Communicating directly with target customers to generate a response or transaction
Fill in the blank: Examples of Direct Marketing include ________, mail, infomercials, catalogs, emails.
Telephone
Billboards
Fill in the blank: Improvements in ________ technology have contributed to the rapid growth of Direct Marketing.
database
printing
Direct Marketing includes e-mail and mobile marketing.
True
False
Fill in the blank: Direct Marketing is a growing element of ________.
IMC
B2B
Fill in the blank: Direct Marketing allows the ability to carefully target ________.
consumers
advertisements
Which of the following is a component of Online Marketing?
Television
Websites
Fill in the blank: ________ is one of the platforms used in Online Marketing according to the image.
Social Media
Landline Phones
Which of the following is something blogs can do?
Communicate trends
Sell products directly
Blogs can announce special events and create positive word-of-mouth.
True
False
Fill in the blank: Blogs can ______ customers.
alienate
connect
Which of the following is a benefit of blogs for companies?
None of the above
Allow the company to respond to customers
Blogs encourage customers to develop a long-term relationship with the company.
True
False
Blogs are becoming more ______ as the communication between bloggers and customers has increased.
isolated
interactive
Blogs can be linked to other social media.
True
False
Fill in the blank: When planning for and measuring IMC success, it is important to ______ the outcome the firm hopes to achieve.
understand
ignore
Fill in the blank: IMC goals should be explicitly ______ and measured.
ignored
defined
Explain the methods used to allocate the integrated marketing communications (IMC) budget. List the 2 methods used to set and allocate IMC Budgets:
1. Brand Positioning 2. Product Differentiation
1. Rule of Thumb 2. Objective and task
Explain the methods used to allocate the integrated marketing communications (IMC) budget. Of the 3 specific types of Rule of Thumb methods, which one is most common?
Competitive Parity
Percentage of Sales
Available budget
Explain the methods used to allocate the integrated marketing communications (IMC) budget. Define Percentage of Sales:
Budget is a fixed percentage of forecasted sales
Budget is allocated based on competitor spending
Budget is determined by last year's expenses
Budget is set according to management's discretion
Fill in the blank: ________ is media content distributed through social interactions.
Social media
Print media
Broadcast media
Outdoor media
What is the term for an awareness metric that occurs when consumers recognize a name (e.g., of a brand) that has been presented to them?
Aided recall
Unaided recall
Brand loyalty
Top-of-mind awareness
Which of the following best describes 'Aided recall'?
A metric for measuring sales
An awareness metric that occurs when consumers recognize a name (e.g., of a brand) that has been presented to them
A method for advertising
A type of market research
What is mobile marketing?
Marketing through print media
Marketing through wireless handheld devices
Marketing through television
Marketing through radio
