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Chapter 17 Integrated Marketing Communications Google Slides

Total questions: 50

Worksheet time: 27mins

Name
Class
Date
1.

Identify the components of the communication process.

a)

Sender

1.

Sends a message

b)

Encodes

2.

Transmitter does this to a message

c)

Carries

3.

Communication channel is responsible for this

d)

Decodes

4.

Receiver does this to the message

2.

Match the four steps in the AIDA model with the consumer action/response

a)

Awareness

1.

Think

b)

Interest/Desire

2.

Feel

c)

Action

3.

Do

3.

Which term refers to the methods used to deliver messages in Integrated Marketing Communications? Fill in the blank: ________

a)

Market segmentation

b)

Communication channels

4.

List the 4 steps in the communication process:

a)

1. sends 2. encodes 3. carries 4. decodes

b)

1. receives 2. interprets 3. responds 4. reflects

5.

Fill in the blank: Receivers ______ messages differently.

a)

decode

b)

send

6.

Which of the following best describes how senders adjust messages?

a)

According to their own preferences

b)

According to the medium and receivers’ traits

7.

List the 4 steps in the AIDA Model.

a)

1. Attention, 2. Information, 3. Decision, 4. Achievement

b)

1. Awareness, 2. Interest, 3. Desire, 4. Action

8.

What must the customer want to do during the interest step?

a)

Investigate further

b)

Leave the store

9.

After awareness comes _____

a)

interest

b)

purchase

10.

Interest can also be sparked by a little _____

a)

boredom

b)

controversy

11.

According to the example of the Impossible Whopper, how did Burger King spark interest in their product?

a)

By launching a nationwide taste test campaign

b)

By discontinuing their regular Whopper

12.

During the Desire stage customers move from 'I like it' to _______.

a)

I want it

b)

I see it

13.

List the 5 communication channels used in an IMC Strategy. Fill in the blank for each channel.

a)

1. Advertising 2. Public Relations 3. Sales Promotions 4. Personal Selling 5. Direct Marketing

b)

1. Advertising 2. Public Relations 3. Sales Promotions 4. Event Marketing 5. Direct Marketing

14.

Which of the following is a characteristic of advertising?

a)

Most visible

b)

Ineffective at creating awareness

15.

Advertising is extremely effective at creating ______ and generating interest.

a)

confusion

b)

awareness

16.

What is the most visible element of an IMC (Integrated Marketing Communications) strategy?

a)

Sales Promotion

b)

Advertising

17.

Advertising involves the placement of announcements and persuasive messages in time or space purchased by which of the following?

a)

Only nonprofit organizations

b)

Business firms, nonprofit organizations, government agencies, and individuals

18.

Fill in the blank: One of the characteristics of public relations is ______ media attention.

a)

paid

b)

free

19.

Fill in the blank: The importance of PR has grown as the ______ of other media has increased.

a)

reach

b)

cost

20.

Fill in the blank: As consumers become more ______ about marketing, PR is becoming more important.

a)

optimistic

b)

skeptical

21.

Describe the various integrative communication channels. Which of the following is a characteristic of sales promotions?

a)

Used only for long term objectives

b)

Can be aimed at both end user consumer or channel members

22.

17.3 Describe the various integrative communication channels. Sales promotions can be used for both ______ and ______ term objectives.

a)

short; long

b)

immediate; delayed

23.

Describe the various integrative communication channels. Sales Promotions are used in conjunction with other forms of IMC.

a)

True

b)

False

24.

Describe the various integrative communication channels.

a)

Free Samples

1.

A product given at no cost

b)

Sweepstakes

2.

A chance to win a prize

c)

Coupons

3.

A voucher for a discount

d)

Rebates

4.

A price reduction given after purchase

e)

Contests

5.

A competition with a prize

25.

What is a key characteristic of personal selling?

a)

A) One way communication from seller to buyer

b)

B) Two way communication between buyer and seller to influence buying decisions

26.

Describe the various integrative communication channels. Fill in the blank: Salespeople can add significant ________

a)

confusion

b)

value

27.

What is a key characteristic of Direct Marketing?

a)

Communicating indirectly with customers

b)

Communicating directly with target customers to generate a response or transaction

28.

Fill in the blank: Examples of Direct Marketing include ________, mail, infomercials, catalogs, emails.

a)

Telephone

b)

Billboards

29.

Fill in the blank: Improvements in ________ technology have contributed to the rapid growth of Direct Marketing.

a)

database

b)

printing

30.

Direct Marketing includes e-mail and mobile marketing.

a)

True

b)

False

31.

Fill in the blank: Direct Marketing is a growing element of ________.

a)

IMC

b)

B2B

32.

Fill in the blank: Direct Marketing allows the ability to carefully target ________.

a)

consumers

b)

advertisements

33.

Which of the following is a component of Online Marketing?

a)

Television

b)

Websites

34.

Fill in the blank: ________ is one of the platforms used in Online Marketing according to the image.

a)

Social Media

b)

Landline Phones

35.

Which of the following is something blogs can do?

a)

Communicate trends

b)

Sell products directly

36.

Blogs can announce special events and create positive word-of-mouth.

a)

True

b)

False

37.

Fill in the blank: Blogs can ______ customers.

a)

alienate

b)

connect

38.

Which of the following is a benefit of blogs for companies?

a)

None of the above

b)

Allow the company to respond to customers

39.

Blogs encourage customers to develop a long-term relationship with the company.

a)

True

b)

False

40.

Blogs are becoming more ______ as the communication between bloggers and customers has increased.

a)

isolated

b)

interactive

41.

Blogs can be linked to other social media.

a)

True

b)

False

42.

Fill in the blank: When planning for and measuring IMC success, it is important to ______ the outcome the firm hopes to achieve.

a)

understand

b)

ignore

43.

Fill in the blank: IMC goals should be explicitly ______ and measured.

a)

ignored

b)

defined

44.

Explain the methods used to allocate the integrated marketing communications (IMC) budget. List the 2 methods used to set and allocate IMC Budgets:

a)

1. Brand Positioning 2. Product Differentiation

b)

1. Rule of Thumb 2. Objective and task

45.

Explain the methods used to allocate the integrated marketing communications (IMC) budget. Of the 3 specific types of Rule of Thumb methods, which one is most common?

a)

Competitive Parity

b)

Percentage of Sales

c)

Available budget

46.

Explain the methods used to allocate the integrated marketing communications (IMC) budget. Define Percentage of Sales:

a)

Budget is a fixed percentage of forecasted sales

b)

Budget is allocated based on competitor spending

c)

Budget is determined by last year's expenses

d)

Budget is set according to management's discretion

47.

Fill in the blank: ________ is media content distributed through social interactions.

a)

Social media

b)

Print media

c)

Broadcast media

d)

Outdoor media

48.

What is the term for an awareness metric that occurs when consumers recognize a name (e.g., of a brand) that has been presented to them?

a)

Aided recall

b)

Unaided recall

c)

Brand loyalty

d)

Top-of-mind awareness

49.

Which of the following best describes 'Aided recall'?

a)

A metric for measuring sales

b)

An awareness metric that occurs when consumers recognize a name (e.g., of a brand) that has been presented to them

c)

A method for advertising

d)

A type of market research

50.

What is mobile marketing?

a)

Marketing through print media

b)

Marketing through wireless handheld devices

c)

Marketing through television

d)

Marketing through radio