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RISE UP RIF PRACTICE TEST QUESTIONS

Total questions: 50

Worksheet time: 25mins

Name
Class
Date
1.

The majority of retailers are:

a)

Independently owned

b)

Corporations

c)

Franchises

d)

Online Only

2.

Which of the following is a term for physical goods that are bought and sold?

a)

Sales

b)

Products

c)

Pricing

d)

Services

3.

Which of the following is NOT a step in the basic selling process?

a)

Making a connection

b)

Personalize service

c)

Assess needs

d)

Recite a product features

4.

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

a)

Stocking

b)

Restocking

c)

Inventory Management

d)

Display Arrangement

5.

What's the term that describes distributing merchandise from the manufacturer to a retailer's locations?

a)

Distribution

b)

Allocation

c)

Transportation

d)

Logistics

6.

Which of the following is NOT a concept that helps you manage your time effectively? Organizing, Prioritizing, Procrastinating, Focusing

a)

Organizing

b)

Prioritizing

c)

Procrastinating

d)

Focusing

7.

Juliana finds a leaking shampoo bottle and throws it out. What would be true about the inventory system?

a)

The number of shampoo bottles in the inventory system would be too high.

b)

The number of shampoo bottles in the inventory system would be accurate.

c)

The number of shampoo bottles in the inventory system would be too low.

d)

The number of shampoo bottles in the inventory system would remain unchanged.

8.

What's the term for reducing the price of an item in order to encourage sales?

a)

Discount

b)

Markdown

c)

Price Cut

d)

Sale Price

9.

Which of the following is the best way to demonstrate that you have understood customer?

a)

Restate and summarize their needs

b)

Ask the customer to repeat what they said

c)

Restate the customer's exact words

d)

Ask the customer a follow-up question

10.

Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?

a)

Passive listening

b)

Active listening

c)

Selective listening

d)

Reflective listening

11.

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:

a)

Inventory tracking

b)

Stock management

c)

Product registration

d)

Supply chain management

12.

Which of the following refers to the difference between revenue and cost of good sold?

a)

Net profit

b)

Gross profit

c)

Profit margin

d)

Profit margin percentage

13.

Which of the following is NOT an example of employee fraud or theft?

a)

Intentionally pricing items incorrectly.

b)

Giving products away to friends or family.

c)

Chatting with coworkers when there's stocking to be done.

d)

Taking a coffee break.

14.

Which of the following best defines quality customer service?

a)

Delivering a positive, memorable experience that is more than what the customer expected.

b)

Adhering to company policies when processing returns.

c)

Doing exactly what company procedures say to do.

d)

Offering free items to customers in order to keep them coming back.

15.

These devices are specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove.

a)

Non-electronic ink tags

b)

Electronic security tags

c)

Plastic hang tags

d)

Fabric care labels

16.

What's the term for a very brief speech that you can use to sell yourself to people you meet?

a)

A sales pitch

b)

An elevator pitch

c)

A business proposal

d)

A networking speech

17.

Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives

a)

Safety stock

b)

Buffer stock

c)

Excess inventory

d)

Reorder point

18.

Which of the following is the term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?

a)

Multichannel

b)

Omnichannel

c)

Integrated Channel

d)

Seamless Channel

19.

These devices are used primarily to prevent the theft of high-priced items, particularly small ones.

a)

Display or fixture locks

b)

Security cameras

c)

Alarm systems

d)

Anti-theft tags

20.

Which of the following describes a type of question that cannot reasonably be answered with a "yes" or "no"?

a)

A leading question

b)

An open question

c)

An open-ended question

d)

A closed-ended question

21.
What's the term for reducing the price of an item in order to encourage sales?
a)
Net profit
b)
Margin
c)
Markup
d)
Markdown
22.
Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in a store?
a)
Local customer preferences
b)
Manufacturer incentives
c)
Employee preferences
d)
The store's location
23.
Which of the following terms best describes a grower of potatoes?
a)
Manufacturer
b)
Wholesaler
c)
Distribution Center
d)
Retailer
24.
Which of the following is a term for intangible things such as providing delivery, that are sold by retailers?
a)
Gifts
b)
Training
c)
Services
d)
Products
25.
Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person?
a)
Accidental injury
b)
Negligence
c)
Struck-by injury
d)
Struck-against injury
26.
Which of the following holds large quantities of product that are later sent either to retail locations or directly to customers?
a)
Manufacturer
b)
Wholesaler
c)
Distribution Center
d)
Retailer
27.
Which of the following is NOT a step in the basic selling process?
a)
Making a connection
b)
Recite a product features
c)
Personalize service
d)
Assess needs
28.
Which if the following is a SMART goal?
a)
I will improve my sales
b)
I will increase my monthly sales volume by 20% by the end of March
c)
I will increase my sales volume until me manager is happy with my performance
d)
I will increase my monthly sales volume every month
29.
Which of the following is NOT an example of employee fraud or theft?
a)
Intentionally pricing items incorrectly.
b)
Giving products away to friends or family.
c)
Chatting with coworkers when there's stocking to be done.
d)
Taking a coffee break.
30.
Which of the following is a standard term that describes the audience of retail stores-that is, the people who will buy things from the stores?
a)
Manufacturers
b)
Wholesalers
c)
Buyers
d)
Customers
31.
Which of the following refers to the amount of money that a retailer makes after accounting for expenses?
a)
Profit
b)
Revenue
c)
Cost of Goods Sols
d)
Operating costs
32.
These devices are used primarily to prevent the theft of high-priced items, particularly small ones.
a)
Display or fixture locks
b)
Non-electronic ink tags
c)
Electronic tags
d)
PLUs
33.
Which of the following refers to the difference between revenue and cost of good sold?
a)
Net profit
b)
Gross profit
c)
Profit margin
d)
Profit margin percentage
34.
Which of the following is a term for physical goods that are bought and sold?
a)
Sales
b)
Products
c)
Pricing
d)
Services
35.
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
a)
Safety stock
b)
Out-of-stock
c)
Back stock
d)
Excess inventory
36.
If a POS system detects credit card or debit card fraud, what will it do?
a)
Sound an alarm
b)
Decline the transaction
c)
Process the transaction
d)
Place an automated call to security
37.
What percent of shoplifting is due to employee theft?
a)
20%
b)
30%
c)
40%
d)
50%
38.
Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?
a)
Net profit
b)
Gross profit
c)
Profit margin
d)
Profit margin percentage
39.
Part of effective time management is prioritizing tasks. Which of the following is NOT a code that you would use when setting priorities?
a)
Do
b)
Delegate
c)
Designate
d)
Delay
40.
Which of the following is NOT a concept that helps you manage your time effectively?
a)
Organizing
b)
Prioritizing
c)
Procrastinating
d)
Focusing
41.
Which item is considered a retail product?
a)
Air conditioner repair
b)
New air conditioner
c)
Air conditioner delivery
d)
Extended warranty on the air conditioner
42.
The period key term in retail for a period of time that an item remains usable, or fit for consumption is called:
a)
Expiration
b)
Stock
c)
Rotten
d)
Shelf life
43.
A large facility that manufacturers send large quantities of product to then be distributed to stores is called:
a)
Distribution Center
b)
Garage
c)
Storage Warehouse
d)
Carton
44.
When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are:
a)
Stocking
b)
Picking
c)
Sending
d)
Fulfilling
45.
Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency?
a)
OSHA Officer
b)
Police Officer
c)
Local Union Rep
d)
Retail employee
46.
A customer makes a purchase and their transaction total is $21.47. The customer pays with $50.00 in cash. How much change should they receive?
a)
$25.53
b)
$19.25
c)
$30.53
d)
$28.53
47.
What organization oversees and controls workplace safety regulations?
a)
OSHA
b)
FSLA
c)
FEMA
d)
SOTP
48.
What does the "R" in SMART Goal Setting stand for?
a)
Retail-Oriented
b)
Results-Oriented
c)
Restart
d)
Routine
49.
Which functional area in a retail store usually manages the on-site revenue generation, administration, and reports on the center's expenses?
a)
Marketing
b)
Information Technology (IT)
c)
Warehouse Management
d)
Finance
50.
Where are you most likely to find your company's policies and procedures?
a)
On the company website
b)
In the breakroom
c)
In an employee handbook
d)
In your managers office

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