WorksheetsNOCTI Review
Total questions: 25
Worksheet time: 13mins
Which of the following terms is spelled correctly?
Concierre
cordination
enviroment
reservations
When the economy is down, discretionary income would MOST likely be used for...
Cruise
Trip to france
local day trip
5 star hotel stay
The main factors that determine a travel destination point are accessibility, value for dollar, and
Shopping
transprotation
climate
relatives
When a customer enters an establishment, recognition of some form should be within...
5 seconds
30 seconds
1 minute
5 minutes
Airlines often will offer an easier way to check-in at the airport by the customer using...
ATMs
Electronic Ticketing
Passwords
Text Alerts
The economic impact to an area from building a large new tourism attraction would likely include
decreased crime
decreased property value
decreased property taxes
reduced unemployment
When an employee is giving an oral presentation, he or she should speak clearly and...
in a low voice
quickly
confidently
in a monotone voice
An example of active listening skills...
Planning what to say next
paraphrasing what has been said
taking notes after the conversation
nodding during the conversation
An example of nonverbal communication is...
speaking
nodding
writing
emailing
James wants to send a personalized letter to each of his sales clients. To do this, James should use..
Mail-merge
Auto-formatting
Design Templates
Auto-addressing
A person is visiting a guest at a hotel and has forgotten the room number. The front desk personnel should...
tell the visitor the room number
escort the visitor to the guest's room
call the guest for the visitor
refuse to provide any information or assistance
The proper method for lifting is to keep your back straight, spread the feet comfortably, and lift with...
leg muscles
back muscles
arm muscles
abdominal muscles
An effective team member...
is more concerned with personal goals than team goals
tries to outshine the other team members
works with other team members to achieve team goals
will be more focused on becoming the team leader
A good way to develop additional business related career skills is to...
work extra hard at your current job
develop a close relationship with your supervisor
network to create contacts
participate in valuable education classes
current regulations about preventing contamination state to follow the proper hand washing technique, hands much be washed for a minimum of....
10 seconds
15 seconds
20 seconds
45 seconds
Which of the following attractions would MOST likely attract the retiree population?
Children's Museum
Roler Coaster Park
Go-cart Track
Zoological Gardens
During the initial sales presentation discussing a new amusement ride, the presenter should...
Discuss all technical data in depth
focus on values, benefits, and safety
move to the end as quickly as possible
embellish and fabricate to seal the deal
Studies of the hotel indoor waterpark trend have shown that hotels with indoor waterparks...
increase family attendance
position themselves the same as the competition
decrease average room rates
increase only their in-season occupancy
A resort with a gift shop or store specializing in ski, boots, and snow gear would be MOST geographically appropriate in...
California
Virginia
Coloado
Texas
A guest folio begins the day with a credit balance of $320.05 During the day, debits of $152.40, and credits of $37.22 are acquired. What is the net outstanding credit?
$187.23
$204.87
$252.08
$305.32
When a group is _______ possible solutions for a problem, they should record all comments and suggestions.
Brainstorming
forming
thinking about
working out
Alisha is assisting a customer in planning for a presentation that will have approximately 150 attendees. A good type of seat for Alisha to suggest would be ________ style
Classroom
Boardroom
Small Group
Theater
Sarah took a 12-week unpaid absence from her job at a local hotel to care for her husband who had suffered a severe spinal injury on his job. When she returned, her supervisor told her she was being demoted because she obviously did not care about her job. What law may the supervisor have violated?
The Americans with disabilities act(ADA)
The family medical leave act(FMLA)
The occupational safety and health act(OSHA)
The worker's compensation act
Which of the following questions is MOST likely to get to a specific definition of a problem?
What was happening when the failure occurred?
Has this problem happened before?
What other problems have you had with this machine?
How often has this problem happened before?
A museum wants to advertise a gueast speaker they have scheduled for next week. To reach an audience in a quick and economical method, the museum might consider...
Contacting a magazine editor
Designing a buildboard
Writing/sending an email announcement
Making a television commercial
