WorksheetsPOM Quiz #1 (History, Corporate, Office, POM)
Total questions: 34
Worksheet time: 17mins
What was Panamera Painting’s founding mission in 2021?
Become the largest local painting company
Offer the lowest prices in the market
Build a scalable company with a better homeowner experience
Focus only on luxury custom homes
Why did the founders prioritize systems and processes from day one?
To reduce labor costs
To avoid hiring staff
To scale nationally with consistency and efficiency
To compete with franchises
Which roles did John and Tristan handle in the early years?
Only sales and marketing
Painting and customer service only
Sales, painting, and PM work
Marketing, sales, painting, service, PM, and operations
What did the founders learn by doing everything themselves?
Homeowners only care about price
Subcontractors are unreliable
What homeowners wanted and the industry failed at
In-house crews scale best
Why wasn’t the in-house crew model scalable long-term?
Crews wanted higher pay
Quality was inconsistent
It limited efficient growth
Customers preferred subcontractors
Why did Panamera adopt the subcontractor model in 2023?
Subs were cheaper
Subs were skilled but overwhelmed by business tasks
Employees wouldn’t travel
Subs required less training
What does Panamera handle in the subcontractor model?
Painting and materials
Marketing, sales, service, and systems
Scheduling and payroll
Equipment and vehicles
Why is the subcontractor model critical for scaling?
Removes customer communication
Lets painters paint while Panamera runs the business
Eliminates quality control
Reduces sales needs
What defines the One Call Close system?
Selling across multiple visits
Selling without measuring
Selling the entire job in one appointment
Selling only referrals
What percentage of jobs are sold via One Call Close today?
50%
70%
85%
95%
Which is NOT part of the One Call Close process?
Measuring the home
Presenting price and packages
Collecting a deposit
Scheduling multiple follow-up sales visits
What impact did door-to-door have on Panamera’s growth?
Replaced closers
Became the main driver of new business
Only worked in small markets
Lowered appointment quality
About what percent of new business comes from door-to-door?
60%
75%
90%
100%
Why is Project Management centralized at corporate?
Lower PM pay
Avoid local hiring
Higher efficiency, expertise, and consistency
Limit PM communication
Which task is NOT handled by corporate Project Managers?
Ordering paint
Job setup
Driving to job sites
Final walkthroughs
Why do corporate PMs deliver a better customer experience?
They manage fewer jobs
They work fewer hours
They focus fully on communication and accuracy
They specialize in sales
What is the main role of the Call Center?
Manage subcontractors
Handle warranties only
Centralize communication and follow-up
Run sales appointments
Why is the Call Center centralized instead of local?
Less training needed
Constant activity keeps reps sharp and efficient
Limits local decisions
Reduces call volume
Which role owns revenue performance across all markets?
Sales Director
Chief Production Officer
Chief Revenue Officer
Director of Canvas
Who oversees subcontractors, production capacity, and POMs?
CEO
CRO
Sales Director
Chief Production Officer
How many managers lead each Panamera office?
One
Two
Three
Four
How do the three office managers work together?
One is the boss
They report to each other
They operate as equals with separate reporting lines
The POM oversees all
Who does the POM report to?
Closer Manager
Setter Manager
Project Manager
Regional Paint Operations Manager
What is the POM primarily responsible for?
Customer communication
Project scheduling
Production capacity and execution quality
Closing sales
In a new office, what dual role does the POM perform?
Closer and QC
Setter and QC
QC Rep and POM
PM and QC
Why doesn’t the POM manage projects directly?
Projects are automated
Closers manage them
Corporate PMs own project management
Painters self-manage
Which POM responsibility directly impacts profitability?
Running sales meetings
Reducing warranties and callbacks
Confirming appointments
Writing contracts
When should a POM hire a QC Rep?
Immediately
After five jobs
When production volume justifies it
After annual approval
What is the focus of Phase 1 for a POM?
Coaching subcontractors
Recruiting crews
Personally executing QC duties
Managing profit reports
What defines Phase 2 of the POM role?
Hiring a QC Rep
Building a stable subcontractor network
Supporting sales
Managing multiple offices
What is the POM’s focus in Phase 3?
Sales leadership
Admin reporting
Leadership, coaching, and accountability
Daily inspections
How is the POM compensated beyond base pay?
Hourly commission
Per-job bonuses
Percentage of office profit
No performance pay
When are POMs paid each month?
1st of the month
Bi-weekly
By the 7th for the prior month
End of month
What availability is expected of a POM?
Weekdays only
No weekends
Weekdays plus evenings/weekends as needed
On-call 24/7
