WorksheetsEnterprise Systems and e‑Business Worksheet Questions
Total questions: 86
Worksheet time: 43mins
What is the primary purpose of an Enterprise Resource Planning (ERP) system?
To manage customer data only
To integrate all key business functions into one system
To generate marketing content
To replace all employees with automation
What is one major challenge of ERP implementation?
It requires no training
It is cheap and easy to install
It is complex and costly to implement
It removes the need for secure databases
Which of the following best describes Supply Chain Management (SCM)?
Managing the customer lifecycle exclusively
Managing flows of goods, information, and money across partners
Managing only internal HR data
Analyzing social media interactions
Effective SCM reduces which of Porter’s Five Forces?
Buyer power
Threat of substitutes
Supplier power
Threat of new entrants
CRM systems primarily help organizations:
Track and store customer interactions to increase revenue
Replace financial reporting
Monitor employee attendance
Encrypt internal data
Which CRM strategy increases revenue?
Decreasing communication with customers
Removing customer data
Personalizing outreach and upselling
Ignoring customer feedback
Human Resource Management systems typically include:
Payroll, training, and performance data
Internet browser history
Supply chain logistics
Social media advertisements
An extended ERP system includes:
Only core financial modules
CRM, SCM, BI, and e-commerce tools
Only HR functions
Only marketing dashboards
B2C e-business refers to:
Government delivering services to citizens
Businesses selling to individual consumers
Consumers selling to each other
Consumers submitting feedback to businesses
G2C transactions occur when:
Businesses sell products to consumers
Government provides digital services to citizens
Citizens sell to other citizens
Businesses sell to other businesses
C2C interactions commonly occur on platforms like:
Government tax websites
Employer job portals
eBay and Facebook Marketplace
CRM dashboards
C2B represents situations where:
A business hires another business
A consumer provides value to a business
Government buys from citizens
Employees submit HR paperwork
Social networking systems are useful for:
Isolating teams from each other
Increasing collaboration and communication
Replacing all email systems
Removing digital records
Disruptive technology is best defined as:
Technology that slightly improves current tools
Technology that fundamentally changes an industry
A broken technology
A training manual
Tacit knowledge refers to:
Knowledge that is easy to document
Knowledge stored in a manual
Personal expertise or intuition
A company email archive
Explicit knowledge refers to:
Skills that cannot be written down
Internal undocumented habits
Knowledge that can be captured and shared
Employee gossip
The Internet increases buyer power because:
Customers can compare prices easily
Customers cannot access product reviews
Customers have fewer alternatives
Buying online is illegal
Network effects occur when:
A product becomes less valuable as more people use it
Value increases as more people use it
Internet goes offline
Networks restrict user growth
Open-source software allows users to:
Access the source code freely
Pay licensing fees
Hide the software code
Prevent collaboration
Web 2.0 can best be described as:
A read-only web
A user-generated, interactive web
A disconnected web
A fully AI-driven web
Web 3.0 is characterized by:
Only static pages
AI-enhanced, semantic, and decentralized environments
No search engines
Randomized browsing
Social engineering involves:
Encrypting data
Tricking people into giving confidential information
Building secure firewalls
Writing code for databases
Digital rights management (DRM) is used to:
Encourage software piracy
Protect copyrighted material from unauthorized use
An Acceptable Use Policy (AUP) defines:
How employees may use organizational technology
How customers receive refunds
How supply chain logistics operate
How patents are filed
People act as a line of defense against security threats by:
Ignoring suspicious emails
Practicing awareness and proper security behaviors
Disabling antivirus tools
Sharing passwords
Data is best defined as:
Raw facts without context
Insights derived from reports
Knowledge applied to decisions
Predictions of future trends
Information is created when:
Data is organized and meaningful
Insights are ignored
Patterns are removed
Forecasting is unavailable
Business intelligence refers to:
Random data sets
Patterns and insights that support decisions
Employee gossip
Legal copyright reports
Knowledge refers to:
Facts unrelated to decisions
Insights without action
Applying BI to make informed decisions
Random guesses
Descriptive analytics answers the question:
What will happen next?
What should we do?
What has already happened?
Why analytics is unnecessary
Predictive analytics answers:
What happened last quarter?
What will likely happen?
What data is irrelevant?
Which rules should be ignored?
Prescriptive analytics answers:
What is the best action to take?
What happened last year?
How to delete data
How to slow decision-making
Systems thinking helps organizations:
View individual tasks separately
Understand how all processes interact
Avoid analyzing workflows
Increase redundancy
Primary value activities include:
HR and infrastructure
Technology development
Marketing, operations, and logistics
Employee benefits
Support value activities include:
Logistics
Operations
HR, procurement, and technology management
Delivery trucks
Porter’s Five Forces is used to:
Develop marketing slogans
Measure industry competitiveness
Predict employee turnover
Determine payroll
A characteristic of big data is:
Low volume
High structure only
Volume, variety, velocity, veracity, value
Minimal complexity
OLAP slice-and-dice is used to:
Break apart data to view it from different angles
Delete irrelevant rows
Encrypt data
Combine employee profiles
Drill-down analysis allows analysts to:
View summary data only
View more detailed levels of data
Remove metadata
Hide unwanted data
Consolidation in OLAP refers to:
Summarizing data
Visualizing forecasts
Removing rows
Extracting individual records
The data mining process model helps organizations:
Randomly assign values
Identify patterns in large data sets
Replace analytics
Ensure copyright compliance
Data mining techniques can identify:
Random noise
Patterns and relationships
Incorrect file paths
Waterfall phases
Transactional information refers to:
High-level insights
Day-to-day operational data
Predictions
Historical trend graphs
Analytical information refers to:
Data used for higher-level decision-making
Daily operational tasks
File storage
Password resets
High-quality information must be:
Accurate, complete, timely, consistent, and unique
Redundant and outdated
Slow to access
Confusing and duplicated
A relational database stores data in:
Unrelated spreadsheets
Tables with rows and columns
Random PDF documents
AI-based voice notes
A primary key:
Links tables together
Uniquely identifies each record
Stores text only
Creates duplicate values
A foreign key:
Prevents linking tables
Creates isolated records
Is a field that connects tables
Deletes unwanted data
A 1-to-many (1-M) relationship exists when:
One record is linked to many records
Many records link to many
Records link randomly
No linkage exists
Tangible IS benefits include:
Improved morale only
Reduced labor costs and increased speed
Feelings of satisfaction
Community engagement
Non-tangible IS benefits include:
Faster hardware
Improved communication and decision-making
Cash refunds
Immediate revenue spikes
Parallel IS implementation means:
Only the new system runs
Only the old system runs
Both old and new systems run together
Systems run randomly
Direct cutover means:
Systems overlap
Implementation occurs gradually
Old system is shut off immediately and replaced
System is tested but not launched
The triple constraint includes:
Security, privacy, access
Scope, time, and cost
Hiring, training, firing
Storage, backups, networks
The SDLC includes which phase first?
Design
Implementation
Planning
Testing
Unit testing checks:
Individual system components
Entire workflows
User acceptance
Network protocols
System testing checks:
Whether the entire system functions together
Employee productivity
Training quality
Website speed
Waterfall methodology is:
Flexible and iterative
Sequential and structured
No documentation required
Not used in IS projects
A project differs from a process because:
Projects are temporary and unique
Processes end immediately
Processes are unpredictable
Projects never end
Identity theft involves:
Unauthorized use of personal information
Slow internet
AI replacing employees
System updates
Phishing involves:
Fake emails designed to steal information
Strong encryption
Aggregating analytics
VoIP communication
A worm is defined as:
Software that replicates itself across networks
Harmless code
Encryption software
Hardware repair tool
A DDoS attack aims to:
Improve server speed
Overwhelm a system with traffic
Encrypt data
Protect packets
Multifactor authentication requires:
Only a password
Two or more verification methods
No login credentials
Offline access
ePolicies include:
Marketing plans
Guidelines on digital behavior and security
Software pricing
Password resets
Goal-seeking analysis:
Works backward from a target outcome
Predicts future profit
Cleans databases
Deletes unused data
What-if analysis is used to:
Test outcomes based on variable changes
Replace missing data
Encrypt spreadsheets
Create dashboards
Pivot tables help users:
Summarize and analyze large datasets efficiently
Create social media posts
Efficiency metrics measure:
Achieving goals
Optimal use of resources
Employee happiness
Social media engagement
Effectiveness metrics measure:
Whether goals are achieved
Server speed
File sizes
Password policies
Strategic decision-making focuses on:
Daily tasks
Mid-level decisions
Long-term, organization-wide direction
Formatting spreadsheets
Artificial intelligence supports decisions by:
Randomizing outcomes
Identifying patterns and generating insights
Ignoring data
Replacing all employees
Privacy issues relate to:
Protecting personal data
Ignoring user information
Designing video games
Removing encryption
Pirated software is best described as:
Legally purchased software
Unauthorized copies of software
Hardware malfunction
Cloud-based storage
A packet is:
A bundle of data transmitted across networks
A large server
A firewall rule
A wireless router
A proxy server:
Blocks all users
Acts as an intermediary between users and the internet
Deletes cookies
Encrypts hard drives
FTP is used for:
File transfers
Video streaming
Malware detection
Password resets
TCP/IP defines:
How data is transmitted over networks
How employees log hours
How routers are physically built
How to install software
VoIP allows users to:
View cloud dashboards
Make voice calls over the internet
Block advertisements
Transfer photos securely
Grid computing involves:
A single computer doing all the work
Multiple computers sharing processing tasks
No networking
Hardware storage only
Cloud computing allows organizations to:
Store data only on personal devices
Access computing resources over the internet
Avoid all software updates
Remove cybersecurity needs
SaaS refers to:
Software delivered over the internet
Hardware installation
Custom wiring
Physical data centers
Incident management involves:
Responding to and resolving IT disruptions
Writing code only
Increasing downtime
Filing patents
E-waste refers to:
Paper recycling
Discarded electronic devices
CPU overheating
System updates
Agile MIS infrastructure is designed to be:
Inflexible
Slow and centralized
Scalable, flexible, and accessible
Fully manual
Disaster recovery includes:
Backup systems and recovery plans
Social media management
Daily emails
Hard-coding passwords
