Allison and Jessica send messages to each other at their place of employment using a company-provided chat room. What is this process called?

Dragging and dropping a file involves clicking and holding the file, dragging it to the desired folder or location and releasing the mouse button to drop the file into the new location.

An organization has 20 employees, each of whom will need a company-provided personal computer. Each employee will need to be able to run several programs at any given time. Which type of operating system would work best?

A personal digital assistant (PDA) is an example of a real-time operating system.

Which of the following helps distinguish individual computers serving the same purpose as a street address?

Metropolitan Area Networks (MAN) cover an area the size of an average to large city.

Which of the following is NOT a step of the information systems process?

Which of the following should be performed to prevent an issue with information systems?

Which part of the folder window allows users to type in terms to search for files, folders, shortcuts and elements containing the term?

Which type of computer is designed to handle hundreds of users at the same time?

What is the primary role of an operating system?

A personal computer (PC) is a small, single-user computer based on a __________.

Which of the following is an example of a single-user, multi-tasking operating system?

__________ is a multi-user, multi-tasking operating system originally created by a student at the University of Helsinki.

Which of the following network types covers the smallest geographical area?

A __________ covers an area the size of an average to a large city, which is between five and 50 kilometers of distance.

What is the primary function of a firewall in a network?

A __________ is a system for communication between two or more computers, enabling users to share information and devices through the system.

Which type of network uses electromagnetic waves to transmit information without wires?

Josh has been sending malicious text messages to one of his classmates and writing negative comments on Facebook® about this person. Which of the following describes Josh’s behavior?

David’s friend told him he was cyberbullied. What should David NOT do?

Allison has noticed her 16-year-old son, Jeffrey, has been spending a lot of time on the Internet recently. Which of the following should Allison NOT do in order to protect Jeffrey from potential Internet dangers?

Victoria is a white hat hacker. Which of the following is true of her role?

Eric just purchased a new computer and would like to protect his computer from viruses. Which of the following actions should Eric take?

Sharron’s computer was infected by viruses. Which of the following could be a possible cause?

Which of the following is NOT one of the possible results of inappropriate Internet use?

Colby spent a lot of his free time in a local coffee shop, where the Internet access is free. However, the coffee shop owner has not set up a password for the Wi-Fi network. Which of the following online activities is safe for Colby to do at the coffee shop?

Which of the following can provide protections to Nike®’s slogan “Just Do It”?

Cathy is a high school science teacher and she would like to copy some online educational materials to distribute to her students. Which of the following materials can Cathy NOT make copies of?

Jaidah was waving at her family while riding on a float in the parade. Which of the following forms of communication was Jaidah using?

Which of the following is a characteristic of active listening?

Which of the following forms of communication best describes phone conversations?

Communication only requires a sender.

Fill in the blanks using the word bank provided below. Effective ______ communication involves avoiding ______ unless for ______ use, using the correct level of ______ and responding ______ and in a timely manner.

Which of the following is NOT a scenario where someone would need to use professional communication?

Geraldo is bored at his little sister’s school play. Which type of noise disruption is he experiencing?

Eye contact is considered a form of ____________ communication.

Suki and Victor are discussing their plans for the basketball game by text message on their cell phones. Which of the following would the cell phone be considered in the scenario?

Place the following steps of the listening process in the correct order.

Understanding is NOT essential to comprehend the meaning of a message.

Rudy is having a conversation with his friend Jennifer. Rudy is asking Jennifer questions about the information he hears, which means Rudy is in the __________ stage of the listening process.

Use of space can make individuals feel uncomfortable if too close.

Select all of the following characteristics of oral communication.

Heather is meeting remotely with a coworker who lives in another state. Which of the following forms of communication is Heather using?

Which of the following stages of the listening process includes the listener hearing, identifying and interpreting sounds as words?

During his speech, Billy is speaking fast, and the audience is having a hard time understanding the information. Billy should change the ________ of his speaking.

Clothing can convey professionalism.

Which of the following indicates positive engagement in a conversation?

__________ is the process of exchanging thoughts, ideas and information.

Place the following steps of the writing process in the correct order.

Which of the following is NOT a form of professional written communication?

Communication is only effective if it is written.

When writing a professional email a writer should use a professional ________, refrain from colors, graphics and ________ which are hard to read, use a greeting and a signature and not type in all ________.

__________ are often a first impression of the job applicant.

Which of the following is the largest step in the writing process?

__________ is sending and receiving messages through written words.

Which of the following refers to the methods used to convey written information in the workplace?

In the writing process, strengthening is the process of reinforcing the information for a writing project.

Planning and preparing is often referred to as the __________ process.

Select all of the following characteristics of effective written communication.

Which of the following are abbreviations or symbols used to correct grammar, spelling and punctuation?

Emil works at the state capital and part of his job is to inform the public about new laws passed. Which of the following professional written communication examples would he use to perform this task?

Which form of professional written communication should avoid using the word “I”?

Lucy’s newsletter is ready to be emailed to the parents at her high school. Her newsletter is in the __________ phase of the writing process.

Which of the following in the writing process involves talking to others?

Select all of the following choices which are characteristics of a report.

Written communication is a form of nonverbal communication.

Which of the following is NOT effective written communication?

Which of the following includes punctuality, the ability to complete tasks and fulfill obligations on time?

Scheduling is the process of missing deadlines and mismanaging time.

Select the correct answer from the choices provided in the underlined section.

Which of the following is a short-term goal?

Which of the following does the “S” stand for in the SMART goal acronym?

Identify which of the following is a tip for setting goals.

__________ are specific, measurable objectives to complete within a set time frame.

Select all of the following words which describe what goals should be.

Which of the following is an example of delegation?

Tasks in which time is of significant consequence are known as which of the following?

Personal information management systems are tools used for ________ when implementing time management strategies?

The process of deciding what tasks are most important is known as which of the following?

Regarding the acronym SMART in Smart goals, what does it mean when a goal is relevant?

The process of assigning tasks to others is known as which of the following?

Long-term goals may take a __________ or more to accomplish.

Select all of the following which are benefits of time management in the workplace.

Which of the following is a tip for delegating when practicing effective time management?

Select the correct answer from the choices provided in the underlined section. Prioritization / Goal setting is the process of defining specific, measurable objectives to work toward within a defined timeframe.

What does it mean when a goal is measurable?

Which of the following is a long-term goal?

He is staying late at work to answer emails because he could not find time during his regularly scheduled hours to complete this daily task. Sebastian’s behavior is an example of ___________.

Match the following terms to their descriptions. Description: How an individual conveys information in the workplace Term: ____________

Match the following terms to their descriptions. Description: How an individual presents themselves in the workplace Term: ____________

Match the following terms to their descriptions. Description: How an individual behaves in the workplace Term: ____________

Which is the correct term for meetings attended by participants from different locations?

Which of the following is NOT a tip for professional appearance?

Professionalism may be conveyed through appearance.

__________ applies to maintaining a neat appearance.

Select all of the following which are considered reasons for termination of employment.

Fill in the blanks using the word bank provided below. Professional communication ________ affects productivity, influences employee job satisfaction and creates and maintains ________.