WorksheetsConflict Resolution Vocab
Total questions: 20
Worksheet time: 10mins
Active Listening means:
Listening only to respond
Fully understanding the perspectives of all parties involved
Talking over others
Ignoring emotional tone
Communication Skills refers to:
Speaking without clarity
Clear and concise expression of thoughts and feelings
Only using written communication
Avoiding difficult conversations
Empathy means:
Minimizing others’ feelings
Understanding and sharing the feelings of others
Ignoring emotional cues
Giving advice only
Problem-Solving involves:
Creating more arguments
Analyzing and finding constructive solutions
Avoiding decisions
Guessing solutions
Patience refers to:
Interrupting others
Rushing through conversations
Maintaining composure and tolerance during discussions
Avoiding conflict
Negotiation Skills means:
Forcing others to agree
Refusing compromise
Finding mutually agreeable terms for resolution
Ignoring others’ needs
Emotional Intelligence is:
Overreacting during conflicts
Recognizing and managing personal and others’ emotions
Avoiding emotions
Ignoring tone and body language
Flexibility refers to:
Refusing alternative solutions
Sticking to one viewpoint
Adapting to changing circumstances or perspectives
Avoiding new information
Critical Thinking means:
Jumping to conclusions
Making decisions based on emotions only
Evaluating information to make informed decisions
Overanalyzing without deciding
Tactfulness involves:
Speaking bluntly without care
Using diplomacy and sensitivity when addressing issues
Avoiding difficult topics
Ignoring tone
Cultural Competence means:
Ignoring cultural differences
Understanding and respecting diverse cultural perspectives
Judging unfamiliar behaviors
Relying only on your own background
Conflict Management refers to:
Allowing conflict to escalate
Knowing when and how to intervene appropriately
Ignoring disagreements
Speaking for others
Decision-Making means:
Choosing impulsively
Making well-thought-out choices for resolution
Avoiding responsibility
Letting others always decide
Assertiveness involves:
Being aggressive
Expressing needs and opinions respectfully
Staying silent
Interrupting others
Mediation Skills means:
Taking sides
Facilitating productive conversations between disagreeing parties
Ignoring conflict
Giving orders
Time Management in conflict resolution refers to:
Procrastinating difficult conversations
Addressing conflicts efficiently without delay
Ending conversations early
Avoiding scheduling discussions
Resilience means:
Giving up after disagreements
Allowing small conflicts to ruin your day
Bouncing back from setbacks calmly
Ignoring emotions
Consensus Building involves:
Forcing one solution
Letting one person choose
Working toward agreement among all parties
Avoiding decision-making
Constructive Feedback means:
Criticizing harshly
Giving and receiving feedback in a helpful, positive manner
Avoiding comments
Focusing only on mistakes
Interpersonal Skills refers to:
Ignoring others
Avoiding teamwork
Building and maintaining positive relationships
Speaking without listening
