ITIL was developed by __________.

ITIL was developed in the year ________.

ITIL version 2 was published on ________.

ITIL has ________ processes.

In ITIL version 3 processes and functions are grouped into ____ volumes.

The ______ means of delivering value to customers without requiring the customer to own specific costs and risks.

The ______ is a set of specialized organizational capabilities for providing value to customers in a form of services.

The specialized skills or abilities of an organization applies to resources in order to create value is known as _______.

The _____ is called fitness for purpose.

The ______ is called fitness for use.

HPSM stands for ________.

OTRS stands for __________.

The ______ are defined as structured sets of activities designed to achieve a specific objective.

A ________ is a set of responsibilities defined in a process and aligned to person or team.

The _____ is a commitment between a service provider and a client.

The ______ explains the business needs and the response from providers to those needs.

The __________ contain details of all services and their status.

Service portfolio is designed by __________.

Value consists of two primary value ________ & __________.

The ______ tracking how money is actually spent by a Service Provider.

Planning how the money will be spent by a Service Provider is ________.

Utility is pereceived by ____________.

Services which are proposed or which are in development phase is called _____.

Services which are live or ready for deployment is called ________.

Services which are no longer functional __________.

The ________ process is concerned with understanding, anticipating and influencing customer demand.

The ________ provides guidance on how to design, develop and implement IT services as strategic assets.

The ____ Provides guidance for the design and development of services and service management processes.

Task in execution is called ______________.

______________ provide transformation towards a goal, and utilize feedback for self reinforcing and self-corrective action, function as closed-loop systems.

The purpose of ______ Management is to provide a single source of consistent information on all agreed services.

The ______ process ensures that IT services meet agreed availability goals.

The ________ capacity management deals with forecasting and developing plans for future business needs.

In IT security Management, the _______ assurance that the asset is only available to appropriate parties.

In IT security Management, the _______ assurance that the asset has not been modified by unauthorized parties.

In IT security Management, the _______ assurance that the asset may be utilized when required.

In IT security Management, the _______ assurance that the transactions and the identities of parties to transactions are genuine.

The goal of ______ Management process is to manage suppliers and the services they supply.

The _____ provides guidance for the improvement of capabilities and transitioning services into operation.

Every process delivers its primary results to a _________.

A goal of ________ are to respond to the customers changing business requirement.

The ______ process is aimed at planning and coordinating use of resources to deploy a major release within the predicted cost, time and quality estimates.

The ______ process includes the development and maintenance of custom applications.

The ________ includes planning, designing, building, testing and deploying new software and hardware components in the live environment.

The _______ ensures that deployed releases and the resulting services meet customer expectations.

The ________ is to maintain information about Configuration Items required to deliver an IT service, including their relationships.

The _______ is to gather, analyze, store and share knowledge and information within an organization.

The ____ is the formal proposal for a change to be made.

The ________ is responsible for the process goal and the results of the process.

The ______ provides guidance on service delivery and support so as to ensure value for the customer and service provider.

The __________ are a means of structuring organizations so as to implement the specialization principle.

The ______ monitors all events that occur through the IT infrastructure to allow for normal operation.

The primary objective of ________ is to return the IT service to users as quickly as possible.

The ______ is used to grant authorized users the right to use a service while preventing access to unauthorized users.

The ______ are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented.

The ________ function is responsible for managing organization’s day-to-day operational activities.

The ____________ improvement provides guidance on creating value for customers through better service management.

The ________ is defined as the uncertainty of outcome.

The ________ is to review business services and infrastructure services on a regular basis.

The ____________ is a culture which promotes collaboration between Development and Operations Team to deploy code to production faster in an automated.

The __________ is a process followed for a software project, within a software organization.

The __________ defines a methodology for improving the quality of software and the overall development process

Benefits of continuous development are __________

The __________ is a process that ensures that a software application processes and performs in an expected manner and scope.

Which of the following is not a part of DevOps lifecycle _________.

GIT is a ______ tool

The Agile methodology is a s/w development methodology that came to light on ____________

The __________ approach focuses more on continuously aligning development with customer requirements.

The __________ is an open source, distributed version control system for tracking changes in source code during s/w development.

GIT was developed by ________.

GIT was developed in the year __________.

Agile addresses gaps ______________ in communications.

DevOps addresses gaps in ______________ communications

The ____________ is a software that helps software developers to work together and maintain a complete history of their work.

Which of the following are not a function of VCS ______________.

CVCS stands for ________________.

DVCS stands for __________________.

The ______________ uses a central server to store all files and enables team collaboration

Central file storage location is called _____________.

The _______ contains the current version of a software project.

The ______________ are used to store new versions of the program.

The _______ are used to save versions of a project, but are not meant for active development.

Git is also known as _______.

In 2002, the Linux kernel project began using a proprietary DVCS called ____________________.

The ________ code means to upload code to mentioned/required branch repository so that its administrator/reviewer can review the code and finally update/merge the project version.

The _______ code is the exactly opposite which means to download a copy of code from the repository.

On GitHub, _______ means (similar to) checking-out code and pull request means (similar to) checking-in code.

Advantages of GIT are ____________.

The ________ Uploads changes from all local branches to the respective remote repositories.

The __________ Fetches remote changes on the current branch into the local clone, and merges them into the current working files.

The __________ Merges files from a given branch into the current branch.

The __________ Downloads changes from a remote repository into the local clone.

The __________ Clone an existing repository into a new directory.

The __________ Puts current working files into the stage.

The __________ Replaces the current working files with files from a branch.

The __________ Creates a new local branch from the current branch's tip.