WorksheetsOperational Compliance Overview
Total questions: 69
Worksheet time: 35mins
Which practice best supports proper cash handling in a branch environment?
Using dual custody for cash movements
Allowing single teller to move vault cash
Keeping cash drawers permanently open
Letting customers handle loose cash
CCTV monitoring policies in branches should include which elements?
Defined recording durations for footage
Staff access limited to only managers
Random camera placement without plans
Retention protocols for stored footage
What is the primary purpose of maintaining proper AMC/License for security devices?
Eliminating the need for alarm sensors entirely
Ensuring equipment remains serviceable and compliant
Reducing the number of branch staff required
Allowing cameras to record in higher definition
Which items together strengthen vault room security?
Grill door kept locked at the vault
Electronic alarms with sensors or switches
Rolling shutter secured at closing
Cameras removed to avoid tampering
Branches are advised to maintain good relationships with which local agencies for faster emergency response?
Airport customs units
National tax offices
Local fire stations
Nearby police stations
Which areas must be covered by CCTV systems in all branch types to meet coverage requirements?
All vulnerable areas throughout the branch
Only entrances and customer counters
Parking lots and exterior spaces only
Back-office rooms without customers
A standard branch without gold or lockers must retain recorded footage for how long at minimum?
Thirty days of continuous storage
Two hundred forty days of storage
Ninety days of continuous storage
One hundred eighty days of storage
Branches that handle gold or provide lockers must maintain what minimum storage capacity for recordings?
One hundred eighty days of retention
Thirty days of retention
Ninety days of retention
Sixty days of retention
What is the minimum channel capacity specified for the CCTV recording system at a branch?
Twelve channel hybrid system
Thirty-two channel NVR system
Eight channel digital system
Sixteen channel recording system
Which placement best respects customer privacy during locker operations?
Cameras excluding locker viewing
Cameras inside each locker room
Cameras covering locker interiors
Cameras focused on locker keys
Which camera type is mandated to ensure clear visibility across varying lighting conditions?
Standard color-only cameras
Infra-red (IR) cameras
Thermal-only cameras
Analog low-light cameras
Which power requirement ensures CCTV continues operating during a power outage?
Automatic generator bypass
Direct grid connection only
Individual camera batteries only
Connection to branch UPS station
Who is authorized to receive CCTV footage, and under what condition?
Individuals claiming lost items
Branch employees for training
Private investigators on contract
Court with a formal order
Police with written request
Which security measure is required for the DVR equipment?
Hidden desk drawer storage
Ceiling mount with padlock
Tamper-proof rack with alarm
Open shelf with ventilation
Which step ensures vouchers are accurate before final processing?
Verification by authorized personnel
Secure storage with access controls
Systematic filing in order
Initial documentation with complete details
In Finacle, which transactions typically produce system-generated vouchers?
Interest calculations and standard charges
Ad-hoc adjustments for exceptions
One-off customer compensation entries
Manual fee reversals entered by staff
Which statement best differentiates user-defined from system-generated vouchers?
User-defined are automatic; system-generated are manual
User-defined require manual entry and protocols
System-generated require manual signatures only
Both types bypass authorization processes
What is the primary purpose of chronological filing of vouchers?
Enable quick retrieval when needed
Comply with tax rate changes
Reduce storage costs over time
Avoid printing duplicate copies
Which combination aligns with proper voucher management controls?
Secure storage with access controls
Randomized filing without indexing
Multi-level verification by authorized staff
Skipping documentation for system entries
Complete documentation with authorizations
All transactions must be authorized and documented regardless of generation method primarily to ensure what?
Audit compliance and traceability
Compatibility with legacy printers
Faster customer notifications
Lower network bandwidth usage
Which action best supports efficient audit investigations of vouchers?
Deleting records older than six months
Indexing vouchers for retrieval
Encrypting only user-defined entries
Allowing shared logins for access
A file created 28 months ago is being actively referenced by a department. How should it be classified today for management purposes?
Archived record beyond retention limit
Current record under three-year rule
Old record due to inactivity period
Transitory record for disposal soon
Which practice best meets security requirements for current records stored in branch offices?
Shared rooms with visitor traffic
Unlocked cabinets during working hours
Open shelves for quick employee browse
Controlled access and damage prevention
When a branch relocates to a new building, which step is essential for compliant record transfers?
Allow departments to move files informally
Shred all files before transportation
Delay moving records until operations stabilize
Document and secure the transfer process
All records older than three years must be moved to identified storage. Who is responsible for approving these storage locations?
Branch clerks managing file rooms
Regional Heads within their jurisdiction
External auditors during annual reviews
IT support overseeing databases
Which combination correctly describes facility requirements for storing old records?
Remote locations with limited access roads
Well-secured against unauthorized access
Fireproof features for protection
Top-grade construction for durability
Easily accessible to branches when needed
Which statement best captures the purpose of assigning reference or index numbers to preserved records?
Enable quick retrieval from storage
Satisfy decorative labeling policies
Replace documentation during transfers
Reduce the need for secure facilities
A records office implements separate reference schemes by preservation year. What primary benefit does this provide?
Maintains organizational clarity for retrieval
Allows destruction of older materials faster
Eliminates the need for indexing numbers
Avoids documenting transfers altogether
Which policy correctly describes end-of-day balances for Sundry and Suspense accounts?
Sundry not debit; Suspense not credit
Sundry may debit; Suspense may credit
Sundry may credit; Suspense may debit
Sundry must zero; Suspense may carry
A team posts a debit in a Sundry account for a new item and plans to clear it later. What is the compliant approach?
Reverse to credit and clear promptly
Split into two smaller debits
Leave debit open until month-end
Transfer to cash internal office
Select all actions that align with Suspense account handling rules.
Use for routine daily cash expenses
Allow credit balance overnight if small
Offset with credit only for elimination
Reclassify once details are confirmed
Record initial debit for unidentified receipt
Which statement best reflects cash transaction restrictions in internal or office accounts?
Cash debits freely allowed for petty expenses
Cash debits allowed when balance is low
Cash debits never permitted unless policy allows
Cash debits allowed if later reimbursed
To meet approval rules, a requester proposes splitting a cash payment into multiple smaller amounts. What is the correct response?
Approve if amounts stay below limit
Permit only with manager verbal okay
Reject splitting and disallow payment
Allow if posted to Suspense first
Which menu should be used to process NPA account write-offs, ensuring correct handling without using suspense accounts?
LAW menu exclusively
GSTTDS menu only
SUNREF menu only
TTUM menu option
A branch receives a POB (inter-branch) entry. What is the correct response method?
Ignore until month-end
Debit the correct account
Credit a sundry account
Use a suspense head
For payments of a permanent nature like penalties or court orders, which source account is appropriate?
Respective Suspense heads
POB clearing account
Miscellaneous account head
Currency chest account
Which actions are correct for creating expense provisions and prepaid expenses to enable automatic reversal?
Use GSTTDS menu only
Avoid TTUM menu entirely
Post through SUNREF instead
Book under revenue heads
Delay until period close
To prevent payment from suspense heads during cheque return processing in Finacle, what must be marked?
Return clearing flag
Revenue adjustment
POB acknowledgement
NPA status update
Entries outstanding over two years in Sundry Deposit and Bills Payable accounts should be reversed using which menu?
SUNREF menu option
LAW menu only
GSTTDS menu only
Return clearing option
Which practices align with proper revenue expenditure accounting to avoid heavy provisioning?
Defer recognition to next quarter
Use POBs for revenue items
Record under miscellaneous heads
Account revenue under correct expense heads
Avoid booking to suspense accounts
Which practice best defines dual control in cash handling operations?
Two-person verification for all cash access
One-person custody with supervisor review later
Alternating solo access by different employees
Remote approval from an offsite manager
A branch stores currency in a vault with access logs and cameras. Which control is primarily being applied?
Accurate counting using equipment
Limit monitoring through exception logs
Physical security with monitored storage
Dual custody of all vault keys
Which items must be properly maintained to verify cash amounts and authenticity?
UV lamps for counterfeit detection
Counting machines for cash totals
Key rotation schedules only
Sorting machines for denomination mix
You discover cash on hand exceeds the authorized retention amount. What is the correct immediate action?
Disable the safe-in register entry entirely
Move funds to a personal locker temporarily
Document the exception and reduce balance
Ignore the overage until next audit
What procedure strengthens dual custody beyond two-person presence?
Periodic rotation of keys and combinations
Assigning a single custodian for consistency
Allowing remote access via phone approval
Leaving vault doors unlocked during hours
Which pairing correctly reflects joint custody for accessing a strong room or cash safe?
Branch Head and Head Cashier hold separate keys
Branch Head alone holds both required keys
Two Head Cashiers hold both primary keys
Deputy Branch Head keeps all keys in one ring
What is the primary purpose of requiring two different officers to hold separate safe keys?
Enable dual control and deter internal fraud
Increase convenience for rapid single access
Reduce the need for documentation entirely
Allow keys to be copied for all tellers
Where should duplicate key sets be stored to meet security requirements?
With the cashier at their workstation
In sealed cover at a nearby branch
Inside the same strong room as primaries
In an unlocked cabinet in operations
Which statement about duplicate key custody receipts is accurate?
Receipts are optional for external storage
Cashier retains receipts inside the strong room
Branch Head maintains safe deposit receipts
Receipts must be kept with duplicate keys
Which entries are mandatory in a key register for complete tracking?
Safe custody receipt details for duplicates
Inventory of cash balances per cashier
Names, signatures, and dates of custodians
Key numbers with safe or cabinet details
Who should hold the key register and ensure signatures during transitions?
Branch Head retains and manages the register
Security vendor maintains the register
Head Cashier stores it in the strong room
External auditor keeps the master register
How often must duplicate key sets be withdrawn from safe custody for rotation?
Every second year for verification
Every five years unless damaged
Every quarter for random checks
Only during annual audits
Which outcomes are objectives of the biennial duplicate key rotation?
Eliminate need for joint custody entirely
Confirm custody arrangements intact
Update access records and documentation
Verify keys remain functional
Key exchange timing should align with which events?
Branch inspection periods
Handover or takeover of charge
Weekly teller roster changes
Changes in branch leadership
A cashier detects two counterfeit notes at the counter. What is the correct external reporting action?
File immediate FIR using Annex IV format
Submit monthly report in Annex III format
Report verbally to nearest police officer
Hold notes for quarterly consolidated statement
Five counterfeit notes are discovered in a single deposit. What must the branch do with police authorities?
Email summary to Nodal Police Station
File immediate FIR in Annex IV format
Await audit before taking any action
Send monthly Annex III consolidated report
Which items must appear on the acknowledgment receipt given to a tenderer of counterfeit notes?
Details of the counterfeit note
Tenderer's signature when possible
Denomination exchange rate
Running serial number for tracking
Cashier's authentication signature
A tenderer refuses to sign the acknowledgment receipt for a counterfeit note. What is the correct procedure?
Record only in branch copy without receipt
Wait for police to arrive before issuing
Reject the note and return it to tenderer
Issue receipt using prescribed format anyway
Before issuing the acknowledgment receipt for a counterfeit note, which step is required for the note itself?
Stamp the note as COUNTERFEIT NOTE
Affix branch seal with today’s date
Bundle into soiled remittance pack
Photocopy both sides for records
Which reporting is required within the bank after counterfeit notes are detected?
Send copy to Forged Note Vigilance Cell
Forward originals to currency chest directly
Notify branch auditor at month end
Upload images to corporate portal only
What is the penalty rate when counterfeit notes are found due to handling failures?
Variable based on denomination
25% of notional value
50% of notional value
100% of notional value
In which situations does the 100% penalty apply?
Counterfeits in soiled note remittance
Counterfeits reported late but not remitted
Counterfeits found during currency chest inspection
Counterfeits detected at the counter and seized
Which notes must be processed through Note Sorting Machines before being recirculated?
All denominations handled by tellers
Only notes of Rs.100 and above
Only high-value notes above Rs.500
Only visibly worn or damaged notes
Which action best describes trend monitoring in counterfeit currency management?
Training tellers on customer service etiquette
Comparing branch cash balances to vault records
Tracking detection patterns and reporting suspicious trends
Archiving monthly ATM logs for audits
Where should counterfeit note detection data be uploaded for centralized reporting?
Bank’s internal compliance dashboard
National Crime Records Bureau website
District police messaging group
Reserve Bank branch portal in Mumbai
Which combination of actions helps prevent counterfeit notes via ATMs?
Rely on manual counting without machines
Verify notes thoroughly before ATM loading
Process notes through Note Sorting Machines
Skip checks for sealed bundles from branches
What is the purpose of designating district‑wise nodal officers in banks?
Conduct daily teller performance reviews
Approve cash chest remittances only
Serve as contact points for counterfeit note activities
Handle all ATM maintenance tasks
For how long must counterfeit notes involved in court cases be preserved?
At least three years
At least two years
Until the case hearing
At least one year
Which situation may trigger special police investigation, requiring extreme caution?
Finding worn legal tender in customer deposits
Detecting counterfeit notes via ATM or chest remittance
Receiving old series notes from rural branches
Observing temporary ATM cash shortages
