WorksheetsBus. Communication Semester Review No. 2
Total questions: 28
Worksheet time: 14mins
Liam is sitting in class, hears the teacher’s voice, but is daydreaming and cannot repeat what was just said. Which type of listening is this?
Active listening
Passive listening
Attentive listening
Empathetic listening
During a one‑on‑one check‑in, Taylor makes eye contact, nods, asks follow‑up questions, and responds to show they understand the message. What type of listening are they demonstrating?
Passive listening
Selective listening
Active listening
Attentive listening
Anika shares something very personal with Isla at work. Isla listens carefully to both Anika's words and emotions, making Anika feel truly seen and heard. Which listening type is this?
Empathetic listening
Passive listening
Attentive listening
Selective listening
Ethan is sending a business letter to a client. At the bottom of the letter, he writes “Enclosure.” What does this indicate?
The letter is private.
Another person helped write the letter.
Additional documents are attached with the letter.
The letter should not be answered.
Where should the sender’s name appear in a professional email?
In the subject line only
Not at all; the email address is enough
Below the closing, like “Sincerely,”
In the first sentence of the message only
Which phrase is an example of an assertive “I” statement in the workplace?
“You never listen to me.”
“I think we should review the data before deciding.”
“Whatever, do what you want.”
“You’re doing this wrong.”
Why is assertive communication usually the most effective in the workplace?
It lets you control everyone else.
It avoids conflict by never sharing opinions.
It balances honesty with respect, which builds trust and improves decisions.
It uses sarcasm to keep things light.
Priya notices that her coworker Daniel seems stressed at work. Which statement shows empathic listening to Daniel?
“Calm down, it’s not a big deal.”
“You’re always stressed.”
“It sounds like you’re overwhelmed by the deadline. How can I help?”
“That’s your problem, not mine.”
Which is the clearest example of an open‑ended question in a business setting?
“Did you finish the report?”
“What challenges did you face while finishing the report?”
“Is the report due today?”
“Can you send the report by 3 p.m.?”
Which subject line is formatted correctly for a professional email?
“Question about the report deadline!!!”
“Hey, I have a quick question.”
“Question about April 10 Sales Report”
“Report deadline?” with a period at the end
What is the main purpose of the first paragraph in a professional business letter?
To list all details and evidence
To clearly explain why you are writing
To ask multiple unrelated questions
To restate the closing and signature
Emma is writing an email to confirm an appointment. Which sentence is the clearest example of a call to action in her email?
“I hope you are doing well.”
“Please reply by Friday to confirm your appointment time.”
“Thank you again for your help.”
“I wanted to introduce myself.”
Priya is writing a business letter to a potential client. In the final paragraph, she restates her purpose, thanks the reader, and asks them to schedule a meeting next week. What is the ask for a meeting called?
Tone
Call to action
Enclosure
Greeting
At the end of a letter, you type: “Sincerely, Taylor Green.” What are these two lines called?
Greeting and body
Closing salutation and name
Closing Greeting
Last line and enclosure
The section of the letter that provides details supporting your main point belongs in which part?
Body paragraphs
Greeting
Closing salutation
Enclosure
In a business letter, the lines with “Your Name, Your Address, City, State ZIP Code, Phone Number, Email Address” are part of which section?
Recipient’s address block
Sender’s contact information/header
Closing salutation
Enclosure line
Anika is writing an email to Mr. Lopez. On the first line, she types: “Dear Mr. Lopez,”. What part of the email is this?
Subject line
Greeting/salutation
Call to action
Closing/signature
What is a major disadvantage of email communication?
It cannot reach many people
It is expensive
Tone can be misunderstood
It is only used internally
Arjun is working on a project and encounters an urgent issue that needs immediate clarification. Which communication channel is BEST for Arjun to use?
Business memo
Letter
Phone call
Website
Aria needs to discuss a sensitive project update with her manager. She is considering whether to send an email or make a phone call. Why might Aria prefer a phone call over an email?
They create a permanent record
They are always confidential
They allow tone and emotion to be heard
They take less time to schedule
Which communication channel is MOST informal and typically discouraged for professional use?
Business memo
Text message
Letter
Webinar
What is the biggest disadvantage of instant messaging tools?
Too slow
Messages can be lost or distracting
No written record
Not accessible on phones
Which channel provides the richest communication using body language and tone?
Phone call
Face-to-face conversation
Text message
Video conferences are MOST useful when:
Confidentiality is low
Participants are remote
The message is informal
A permanent paper record is required
Samuel is organizing an online seminar for his company. He wants to know what is a key limitation of webinars.
Small audience size
High cost
Limited interaction
No visual support
What is a major risk of using social media for business communication?
Slow delivery
High cost
Public mistakes spread quickly
Limited audience
Which “C” focuses on being brief and to the point?
Complete
Concrete
Concise
Courteous
Including dates, times, and locations helps make a message:
Clear
Complete
Courteous
Coherent
