WorksheetsCommunication
Total questions: 6
Worksheet time: 8mins
Name
Class
Date
1.
1. Which of the following is an example of verbal communication?
a)
Body language
b)
Eye contact
c)
Telephone call
d)
Facial expression
2.
2. When should staff acknowledge a customer?
a)
At 2 feet with a handshake
b)
At 15 feet with eye contact and a smile
c)
At 10 feet with a wave
d)
Only when the customer speaks first
3.
3. When should staff engage a customer?
a)
At 1 foot
b)
At 20 feet
c)
At 5 feet with a warm greeting
d)
At the desk only
4.
Which of these is an advantage of face-to-face communication?
a)
It is always quicker than other methods
b)
It avoids all conflict
c)
It requires no staff training
d)
It helps build personal connections
5.
One disadvantage of face-to-face communication is that it can be?
4 lines
6.
Name two verbal communication methods used in travel and tourism.
4 lines
100 %
