Font size
WorksheetsPage 1
Total questions: 98
Worksheet time: 49mins
Which function of management involves setting goals and deciding how best to achieve them?
Leading
Organizing
Planning and Decision Making
Controlling
A group of people working together in a structured and coordinated fashion to achieve goals is defined as a(n):
Management team
Organization
Hierarchy
System
Which level of management is responsible for creating the organization's overall strategy and operating policies?
First-line managers
Middle managers
Top managers
Operations managers
Management is the set of activities directed at an organization's resources with the aim of achieving goals efficiently and effectively.
True
False
Technical skills are most essential for which type of work?
Motivating groups
Thinking in the abstract
Understanding specific kinds of work done in an organization
Visualizing situational responses
Which management skill refers to the ability to communicate with and motivate both individuals and groups?
Diagnostic skills
Interpersonal skills
Conceptual skills
Technical skills
Effective management means making the right decisions and successfully implementing them.
True
False
Which management perspective consists of two branches: scientific management and administrative management?
Classical perspective
Behavioral perspective
Systems perspective
Contingency perspective
The perspective that emphasizes individual attitudes, behaviors, and group processes is the:
Classical perspective
Behavioral perspective
Quantitative perspective
Contingency perspective
Which view of management assumes that problems can be approached using rational, logical, objective, and systematic ways?
Management as an Art
Management as a Science
Human Relations movement
Theory X
According to the systems perspective, what is the term for two or more subsystems working together to produce more than the sum of their individual parts?
Entropy
Synergy
Feedback
Transformation
The "Human Relations" movement proposed that workers respond primarily to:
Mathematical production models
The social context of work
Piecework pay systems
Physical lighting conditions
Which management perspective focuses on decision making, mathematical models, and the use of computers?
Behavioral
Quantitative
Administrative
Classical
Theory Y is a pessimistic view of workers consistent with the views of scientific management.
True
False
What is the primary focus of "Scientific Management"?
Managing the total organization
Improving the performance of individual workers
Understanding group dynamics
Implementing global strategies
Which concept suggests that appropriate managerial behavior depends on unique elements in a given situation?
Contingency perspective
Systems perspective
Scientific Management
Human Relations movement
A limitation of the Classical Management Perspective is that it:
Is too complex for simple organizations
Slightly ignores the role of the individual in organizations
Overemphasizes the importance of the social context
Relies too heavily on intuition and instinct
In the systems perspective, "Entropy" refers to:
A system that interacts with its environment
A normal process leading to system decline
The conversion of resources into products
The ability to think in the abstract
Which perspective is particularly useful in the areas of planning and controlling through decision-making tools?
Behavioral
Classical
Quantitative
Human Relations
The "Art of Management" relies heavily on which set of skills?
Technical and Diagnostic
Mathematical and Logical
Conceptual and Communication
Rational and Objective
The "Hawthorne Studies" initially focused on lighting but ultimately confirmed the importance of:
Scientific selection of employees
Human behavior in the workplace
Eliminating "soldiering"
Administrative guidelines
Which organizational behavior topic addresses how individuals view themselves versus how others see them?
Theory X
The Johari Window
Synergy
Bounded Rationality
Contemporary behavior science in management draws from which of the following fields?
Mathematics and Engineering
Physics and Chemistry
Psychology, Sociology, and Anthropology
History and Law
Theory X assumes that managers must:
Rely on internal motivation of workers
Coerce and threaten employees to get them to work
View work as a natural part of life
Encourage innovation and responsibility
One major challenge faced by managers today is:
Implementing piecework pay systems
An increasingly diverse workforce
Returning to "rule-of-thumb" methods
Ignoring the external environment
Everything outside an organization's boundaries that might affect it is the:
Internal environment
Task environment
External environment
General environment
Which dimension of the general environment refers to the methods available for converting resources into products?
Economic
Technological
Political-legal
Internal
Whoever pays money to acquire an organization's products or services is a:
Supplier
Competitor
Customer
Regulator
True or False: Ethics are an individual's personal beliefs about whether a behavior is right or wrong.
True
False
The governing body elected by stockholders to oversee a firm's management is the:
Interest group
Board of directors
Strategic partners
Regulators
True or False: A tariff is a limit placed on the number of goods that can be traded.
True
False
Organizational culture is the set of:
Laws and regulations governing a firm
Values, beliefs, and behaviors that help members understand what the firm stands for
Financial disclosures required by law
Physical conditions within a workplace
Which of the following is part of the Task Environment?
Economic dimension
Competitors and Suppliers
Technological dimension
Owners and Employees
An organization working with another in a joint venture is known as a:
Regulator
Strategic partner
Competitor
Board of directors
The Sarbanes-Oxley Act of 2002 requires CEOs to personally vouch for:
Their employees' happiness
The truthfulness of their firm's financial disclosures
The quality of their marketing
Their competitors' practices
What is Social Responsibility?
The goal to maximize profit only
Obligations to protect and enhance the social context in which a firm functions
The internal culture of a management team
Compliance with international tax laws
Which international business level involves making a product domestically and selling it abroad?
Importing
Exporting
Direct investment
Licensing
True or False: Whistle-blowing is the disclosure by an employee of illegal or unethical conduct within the organization.
True
False
Which trade agreement was intended to reduce barriers and make it easier for all nations to compete?
NAFTA
GATT
EU
MFN
A firm that builds or purchases operating facilities in a foreign country is engaging in:
Exporting
Direct investment
Licensing
Strategic alliance
What is the Most Favored Nation principle?
Giving preference to domestic producers
Extending preferential trade treatment to all signatories of an agreement
Which of the following is a formal dimension for managing social responsibility?
Organizational culture
Ethical compliance
Whistle-blowing
Leadership style
"Maquiladoras" are assembly plants in Mexico that are often:
Owned by the government
Given special tax breaks by the Mexican government
Only used for high-tech research
Located far from the U.S. border
Which dimension of culture determines the organization’s "feel"?
Legal compliance
Strategic goals
Organizational culture
Economic dimension
A common argument against social responsibility is that:
Corporations are citizens
Business creates problems and should solve them
Involvement in social programs gives business too much power
Business has the resources necessary to solve problems
What is the primary starting point for an organization's culture?
Government regulation
The organization's founder
Current market trends
The technological dimension
Difficulties in international business can arise when there is little overlap between:
Tariffs and quotas
A manager's home culture and the culture where business is conducted
Suppliers and customers
Strategic goals and tactical plans
Which organization includes 164 member nations and establishes procedures for trade disputes?
The United Nations
The World Trade Organization (WTO)
The European Union
The Global Trade Council
An informal dimension of managing social responsibility is:
Philanthropic giving
Legal compliance
Managers can maintain organizational culture by:
Ignoring symbols and stories
Rewarding people whose behaviors are consistent with the existing culture
Changing the board of directors yearly
Focusing solely on technical skills
A statement of an organization’s fundamental purpose is its:
Strategic plan
Mission
Tactical goal
Operational plan
SWOT stands for:
Success, Wellness, Output, Timing
Strengths, Weaknesses, Opportunities, Threats
Systems, Work, Organization, Training
Strategy, Wisdom, Objectives, Technology
Which strategy seeks to distinguish an organization from competitors through product quality?
Overall cost leadership
Focus strategy
Differentiation strategy
Single-product strategy
True or False: Strategic goals are set by and for an organization's top management.
True
False
The range of markets in which an organization will compete is known as its:
Distinctive competence
Scope
Resource deployment
Synergy
True or False: A tactical plan is aimed at achieving tactical goals and is developed to implement parts of a strategic plan.
True
False
Which plan is developed for activities that recur regularly over a period of time?
Single-use plan
Standing plan
Program
Project
Goals set by and for middle managers that focus on operationalizing actions are:
Strategic goals
Tactical goals
Operational goals
Mission statements
In the BCG Matrix, a business with a high market share in a low-growth market is a:
Star
Question Mark
Cash Cow
Dog
The stage of the Product Life Cycle where demand slows down and the number of new firms producing the product declines is:
Introduction
Growth
Maturity
Decline
Which strategy type involves an organization operating in several businesses that are somehow linked?
Single-product strategy
Related diversification
Unrelated diversification
Cost leadership
Strategic management is a process aimed at:
Setting short-term goals only
Formulating and implementing effective strategies
Eliminating all competition
Managing lower-level employees only
True or False: A program is a single-use plan for a large set of activities.
True
False
What component of strategy refers to how an organization distributes its resources across areas?
Scope
Distinctive competence
Resource deployment
Implementation
Which generic strategy involves reducing costs below those of competing firms?
Focus
Differentiation
Overall cost leadership
Synergy
A distinctive competence is an organizational strength that is:
Possessed by all competing firms
Possessed by only a small number of competing firms
Related to the decline stage of the PLC
Found only in non-profit organizations
A primary disadvantage of unrelated diversification is that:
It increases economic risk
Managers may not know enough about the businesses to provide guidance
It requires shared ownership
It focuses too much on synergy
Which portfolio management technique evaluates businesses along Industry Attractiveness and Competitive Position?
BCG Matrix
GE Business Screen
SWOT Analysis
Product Life Cycle
In SWOT analysis, the best strategies exploit ______ while neutralizing ______.
Weaknesses; Opportunities
Strengths; Threats
Threats; Strengths
Weaknesses; Threats
Tactical planning must specify:
Only broad mission statements
Resources and time frames
National origins of competitors
The board of directors' personal goals
To properly execute a tactical plan, a manager must ensure:
No communication exists between departments
Vertical and horizontal communication are present
Every employee makes their own strategy
Decisions are made without follow-up
Which standing plan outlines steps to be followed in particular circumstances?
Policy
Standard operating procedure
Rules and regulations
Project
Strategy implementation focuses on:
The content of strategies
The processes through which strategies are achieved
Creating new industries
Generating mission statements
A weakness of the single-product strategy is that:
It fails to exploit synergy
If the product is not accepted by the market, the firm will suffer
It requires too many resources
It is too complex for top managers
The act of choosing one alternative from among a set of alternatives is:
Planning
Leading
Decision making
Organizing
A decision that is relatively structured or recurs with some frequency is a:
Programmed decision
Nonprogrammed decision
Strategy
Contingency
True or False: Under a state of certainty, the decision maker knows the alternatives and conditions with reasonable certainty.
True
False
Which situation occurs when a group's desire for cohesiveness overwhelms its desire for a good decision?
Synergy
Satisficing
Groupthink
Bounded rationality
True or False: A Delphi group is a form of decision making where a group arrives at a consensus of expert opinion.
True
False
The extent to which a decision maker is willing to gamble is their:
Risk propensity
Escalation of commitment
Bounded rationality
Intuition
Choosing a vacation destination is an example of a:
Programmed decision
Nonprogrammed decision
The tendency to search for alternatives only until one is found that meets a minimum standard is
Optimizing
Satisficing
Risk-taking
Planning
In the rational decision-making process, what is the first step
Identifying alternatives
Selecting the best alternative
Recognizing and defining the decision situation
Implementing the alternative
Which decision model argues that decision makers use incomplete information and are limited by bounded rationality
Classical model
Administrative model
Rational model
Quantitative model
An informal alliance of individuals formed to achieve a common goal is a
Nominal group
Coalition
Subsystem
Task force
When a decision maker stays with a decision even when it appears to be wrong, it is called
Risk propensity
Escalation of commitment
Intuition
Satisficing
Nonprogrammed decisions are relatively unstructured and occur much less often than programmed decisions
True
False
The Classical Decision Model assumes that managers are
Logical and rational
Limited by values and reflexes
Likely to satisfice
Unaware of alternatives
Which group decision-making form involves members openly discussing and agreeing on the best alternative
Delphi group
Interacting group
Evidence-Based Management involves a commitment to:
Using strongly held untested beliefs
Finding and using the best theory and data available
Uncritical benchmarking
Ignoring hard facts
Bounded rationality suggests that decision makers are limited by:
Perfect information
Their values, unconscious reflexes, skills, and habits
The board of directors
Market growth rates
One advantage of group decision making is that:
It is faster than individual decision making
More alternatives are likely to be generated
One person can dominate the group
It always results in compromise
To promote effectiveness in group decision making, a manager should:
Make their position known as early as possible
Assign the role of devil’s advocate to a member
Avoid setting deadlines
Encourage groupthink
A condition of risk is one where:
The decision maker knows all consequences with certainty
Alternatives and payoffs are associated with probability estimates
No alternatives are known
Ambiguity is at its lowest level
Which step of rational decision making involves evaluating an alternative's feasibility and satisfactoriness?
Step 1
Step 2
Step 3
Step 4
A structured technique used specifically to generate creative and innovative ideas is the:
Interacting group
Nominal group
Administrative model
Evidence-based model
Which principle of Evidence-Based Management suggests treating your organization as an unfinished prototype?
Facing hard facts
Encouraging experimentation and learning by doing
Looking for risks
Avoiding uncritical benchmarking
A major disadvantage of group decision making is that:
Less information is available
Compromise decisions resulting from indecisiveness may emerge
It is cheaper than individual decision making
Communication is enhanced
