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WorksheetsCM - 1.03A
Total questions: 20
Worksheet time: 10mins
Which of the following statements is true:
Communication requires at least one person.
People rarely make mistakes when communicating.
Employers don’t really value communication skills.
Communication is a two-way process.
Written communication tends to be more formal than other methods of communication because it
is always used by knowledgeable people.
allows individuals to organize their thoughts meaningfully.
is always composed of facts, not opinions.
is the preferred method of communication for all jobs.
Which of the following nonverbal cues indicates anger or frustration:
Tense jaw
Relaxed posture
Smiling
Raised eyebrows
Communicating positively with individuals who are different from you can provide you with
reinforced stereotypes and generalizations.
automatic understanding of other cultures.
feelings of distrust toward other people.
new perspectives and ideas about life.
Positive communication allows people from different backgrounds to
argue about their ideology.
foster hatred toward each other.
build respect for one another.
avoid each other.
Michael is applying for a new part-time job. What should he do to increase his chances of receiving an interview?
Emphasize his communication skills on his resume
Send the hiring manager a weekly letter of interest
Provide the employer with his most recent credit report
Ask current employees to vouch for his abilities
Communication skills are crucial for your success as an employee because
otherwise you will not make any friends at work.
nearly every job requires communicating with other people.
employers want workers who will blindly follow instructions.
most jobs today mostly require independent work.
Without effective communication skills, you are unlikely to receive a
promotion.
demotion.
bank loan.
credit increase.
During communication, people often make __________ that can create __________ to effective communication.
mistakes; barriers
barriers; mistakes
references; pathways
jokes; barriers
Which of the following is an example of a sender-created barrier to effective communication:
Forgetting to respond to a written message
Using a communication method inappropriately
Failing to engage in active listening
Failing to complete a requested follow-up action
Why are behaviors such as spelling words incorrectly or using filler words barriers to effective communication?
Because these behaviors make the sender sound too intelligent
Because the receiver will probably think the sender is nervous
Because these behaviors distract from the actual message
Because the sender will feel self-conscious about their behavior
Poor posture is an example of a(n) __________ barrier to effective communication.
verbal
audio-visual
sensory
nonverbal
Which of the following statements is true:
It is entirely the sender’s responsibility to ensure their message is understood.
It is entirely the receiver’s responsibility to ensure they understand the message.
It is both the sender’s and the receiver’s responsibility to ensure effective communication.
It is neither the sender’s nor the receiver’s responsibility to ensure effective communication.
Active listening involves paying attention, displaying proof of listening, and providing
criticism.
feedback.
support.
reassurance.
Which of the following barriers to effective communication can arise before an interaction even begins:
Stereotypes and generalizations
Incorrect grammar or syntax
Poor nonverbal communication
Inappropriate use of touch
Being complete in communication means
excluding personal opinion and including only facts.
telling the receiver only the bare minimum.
explaining things that the receiver already knows.
including everything that is necessary to understand the message.
Which of the following statements is the most concise:
I’m going to the grocery store to buy apples, brown sugar, pie crust, and vanilla extract for a pie that I’m baking for a church potluck event next Saturday night.
I’m going to the grocery store to buy apples, brown sugar, pie crust, and vanilla extract for a church event.
I’m going to the grocery store to buy ingredients for an apple pie.
I’m going to the grocery store to buy ingredients for an apple pie I’m making for a church event next Saturday night.
Being correct in communication means
being politically correct at all times during the interaction.
only saying things that you’re absolutely sure about.
excluding anything that may be considered offensive.
using correct grammar, spelling, punctuation, and syntax.
Which of the following is an example of courtesy in communication:
Holding the door for a stranger
Being respectful of the receiver’s culture
Asking your grandparent out to lunch
Texting your friend “Happy birthday!”
Paying attention to a speaker involves maintaining appropriate eye contact, putting aside any distracting thoughts, and
focusing on the speaker’s clothing.
taking note of the speaker’s body language.
preparing responses to the speaker’s comments.
writing down questions to ask the speaker.
