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WorksheetsTeamwork and Professional Meetings Worksheet
Total questions: 50
Worksheet time: 25mins
At a meeting, it is a best practice to introduce opinions with a tentative phrase such as, "Sorry to interrupt, but..."
True
False
Marie has logged on to her first virtual meeting. What should she do in order to be MOST professional?
Sit silently until someone invites her to participate.
Keep talking to fill in any awkward moments.
Work on other tasks on her phone while people talk.
Announce her arrival with a quick hello to everyone.
What is generally TRUE about age diversity in the workplace?
It helps a company explore multiple points of view.
It discourages collaboration and teamwork.
It is rare that people from different age groups work together.
It is more effective to have teams of the same age groups.
Why do teams generally outperform groups?
They meet face-to-face instead of using a virtual interface.
They are more likely to use groupthink to encourage discussions.
They have more people involved in their meetings.
They are working toward a common goal and purpose.
On John’s team, his colleagues continuously miss deadlines and rarely complete all of their tasks. How would teamwork expert Pat Lencioni BEST classify this team dysfunction?
There is an absence of trust.
There is a lack of commitment.
There is a fear of conflict.
There is too much synergy.
Colton is trying to fix trust issues that have developed on his team. What is the BEST way for team members to rebuild trust with their colleagues?
They should avoid each other until they feel more comfortable.
They should be kind only to the people who attempt to be kind.
They should ignore the issues, and they will eventually go away.
They should communicate honestly to the team of coworkers.
Erin and Debi are both working together to prepare a slideshow they will be presenting at an upcoming conference. They want to create slides at the same time. What type of collaborative tool would be MOST helpful for this situation?
direct messaging, like Slack
collaborative authoring, like Google Docs
video conferencing, like Zoom
electronic calendars, like Outlook
Monica is a freelance writer who charges her clients by the hour. What collaborative tool would be MOST helpful for Monica to be able to accurately bill her clients?
direct messaging, like Slack
collaborative authoring, like Google Docs
video conferencing, like Zoom
time-keeping tools, like Toggl
What is a main difference between sports teams and workplace teams?
Workplace roles change more often than the roles on sports teams.
Workplace teams have conflicts, but sports teams are peaceful.
Workplace roles are strictly defined by titles; sports positions are fluid.
Workplace teams are less likely to use critical thinking than sports teams.
Author Pat Lencioni identified characteristics that lead to dysfunctions in a team. What is one of the five characteristics he mentions?
avoidance of accountability
contributing to synergy
judging over empathy
underusing "you" statements
Mia has a lot of work to get done, and she also has a virtual meeting. How should she handle this scenario in the MOST professional manner?
Skip the meeting and work on getting the tasks completed.
Focus during the meeting then work on the other tasks.
Participate in the meeting while also working on other tasks.
Skip the meeting, but carefully read the meeting minutes later.
Taron’s HR department has announced that they will be more focused on inclusivity this upcoming year. What does this MOST likely mean for the company?
It will be forced to outsource workers overseas.
It will raise the prices on most of its goods.
It will attempt to hire a more diverse workforce.
It will host more virtual and face-to-face meetings.
Margot’s boss tells her team that the ultimate goal of their brainstorming session is to create synergy. How is this BEST demonstrated?
Their idea is better than any idea they could create individually.
They use groupthink to help create an agreeable new product idea.
The colleagues experience a lot of conflict between teammates.
They are humble about any successes they have as a team.
Keenan is in charge of teaching a new set of interns how to successfully participate in a meeting. What is one of the BEST practices he should share with the interns?
It is acceptable to arrive at meetings a few minutes late.
Avoid taking notes during a meeting so you can focus.
Try not to interrupt others when they are speaking.
Feel free to bring up new topics that aren’t on the agenda.
Norma has been put on a new team. What is the first question she should ask her teammates?
When do we need to finish this task?
What is the main goal of this team?
What is my incentive for working hard?
How can we get this done as quickly as possible?
The CEO thinks that groupthink is dominating the organization. How was this MOST evident in a recent meeting?
Most of the employees have created an esprit de corps.
Everyone in the room agreed with every proposal.
The employees were having heated discussions.
The team was committed to the concept of inclusivity.
In what way are in-person meetings and virtual meetings MOST likely to be similar?
Both involve the reading of employees’ body language.
Both allow for communication to flow without interruption.
Both can follow an agenda that is prepared in advance.
Both encourage groupthink in order to communicate well.
What is MOST likely to be TRUE about asynchronous communication?
It is rarely used in businesses in today’s society.
It offers many opportunities to ask clarifying questions in real time.
It is helpful when employees work across multiple time zones.
It only works when all employees work in the same time zone.
Cayden tells his employees that on Friday everyone needs to come to the office for a face-to-face team meeting. What is MOST likely to be one advantage of hosting a face-to-face meeting instead of a virtual meeting?
People can read each other’s body language.
Employees will not be distracted by phones.
There is no need to have a prepared agenda.
Everyone in the room is able to participate.
What is NOT TRUE about diversity?
It can involve race and ethnic identity.
It creates a negative workplace.
It is an attitude of embracing others.
It helps shape someone’s worldview.
Patrick’s supervisor tells his employees that they need to focus on peer-to-peer learning. How will this MOST likely be represented?
The colleagues will mentor each other to complete a project.
The supervisor will host a weekly class on teamwork.
The employees will attend a conference to improve their skills.
The company will offer free tuition to employees to attend college.
Ross wants to invite his coworkers to an upcoming meeting. What tool will allow him to do this MOST efficiently?
an electronic calendar
a file sharing program
a time-keeping tool
a project management platform
Teams that practice inclusivity prefer to surround themselves with people who are the same race and age.
True
False
When Naomi finishes her part of a task, she checks a box on a spreadsheet and it automatically sends a notice to the next person in line to continue with the next task. What collaborative tool is Naomi MOST likely using?
an electronic calendar
a file sharing program
a time-keeping tool
a project management platform
Roberta wants to market a product to baby boomers. When were these customers most likely to be born?
from 1996–2010
from 1946–1965
from 1966–1977
from 1978–1995
Jordan needs to quickly send a note to one of her teammates about their newest client. What is the easiest and MOST efficient way to do this?
hold a video conferencing meeting
make an appointment in a calendar
start a shared file
send a direct message
It is acceptable to use abbreviations and to summarize when writing meeting minutes.
True
False
Sarah has been asked to create a cross-functional team to help her company solve some of their long-term issues. What should Sarah do to BEST put together this cross-functional team?
She should pick people who focus on R&D.
She should pick people who are all similar ages.
She should pick people from the same department.
She should pick people from different departments.
Hernando has a work conflict with Rebecca. They are meeting to discuss their issues with one another. What is the MOST helpful way that Hernando can resolve these issues using BEST practices?
He should focus on determining who is right and who is wrong.
He should ask questions to help clarify Rebecca’s statements.
He should use “you” statements instead of “I” statements.
He should try to form an answer in his head when Rebecca is talking.
Bryon’s company handbook states, “When using Dropbox, save your research as follows: researchername.topic.date.” What is the handbook MOST likely describing?
creating synergy
conflict resolution
file naming protocol
accountability and commitment
Remi is in charge of a new product team that is having many problems communicating. What is the MOST effective way for him to handle conflict?
He should avoid any conflict at all costs and embrace groupthink.
He should ignore all conflicts, and they will disappear.
He should accept the conflicts and try to encourage collaboration.
He should listen to the conflicts, so he can side with the right person.
At a recent meeting, Mrs. Pamela Benson stated, “There will be a 25 percent reduction in the employees at the Florida, Ohio, and Kentucky plants.” How would this MOST accurately be noted in the meeting minutes using BEST practices?
Mrs. Pamela Benson stated, “There will be a 25 percent reduction in the employees at the Florida, Ohio, and Kentucky plants.”
P. Benson: 25 percent reduction of employees @ FL, OH, KY plants
It appears that the Florida, Ohio, and Kentucky plants will cut one-quarter of their workers, according to Mrs. Pamela Benson.
PB-25-EMP-FL-OH-KY
Isabelle’s team practices groupthink—everyone agrees with everyone else in order to keep the peace. How would teamwork expert Pat Lencioni BEST classify this team dysfunction?
There is an avoidance of accountability.
There is an absence of trust.
There is a fear of conflict.
There is too much commitment.
What is the BEST example of a team?
six colleagues having a meeting together
three coworkers working to solve a problem
four workers traveling to a conference together
five managers hosting performance reviews
What MOST likely happens when a high-functioning team faces differences in their points of view?
They decide to embrace groupthink to come up with one solution.
They become unproductive as they can no longer collaborate.
They use their differences as learning opportunities.
They start to experience a great deal of unhealthy conflict.
Kerry has been put in charge of the agenda for her meeting. What is this task MOST likely to involve?
Kerry will send a follow-up email at the end of the meeting.
Kerry will ask all questions and lead all discussions at the meeting.
Kerry will take notes on everything discussed at the meeting.
Kerry will write a detailed list of meeting topics in advance.
In Damon’s office, people are afraid to share any concerns or questions with their colleagues. All of the workers think the other workers will judge them for their opinions. How would teamwork expert Pat Lencioni BEST classify this team dysfunction?
There is an avoidance of accountability.
There is an absence of trust.
There is a lack of commitment.
There is too much empathy.
Effective teams communicate often, whether they’re working in person or virtually.
True
False
What is TRUE about effective teams?
They value diversity and openness.
They have very unclear roles and responsibilities.
They rarely communicate unless it is critical
They ignore traditional structure and planning.
When a highly diverse group of individuals contributes to a problem-solving effort, what is MOST likely to happen?
They will outperform groups who have less diversity.
They will decide to use groupthink to offer one solution.
They will come up with fewer ideas than a less diverse team.
They will never be able to experience an esprit de corps.
Ryan’s colleague Kelly says that she is taking some time off work so she can celebrate Diwali with her family. Ryan is curious about this holiday. What should he do to BEST understand and respect Kelly’s culture?
Ignore Kelly’s statement so he doesn’t say the wrong thing.
Talk to other colleagues to see if they know what Kelly is talking about.
Ask the HR department to host a class for everyone about Diwali.
Search the internet to see if he can find out more information.
Jose was put in charge of meeting minutes. What does this task MOST likely involve for Jose?
He will take notes on everything that happens in the meeting.
He will ask all questions and lead all discussions at the meeting.
He will write a detailed list of meeting topics in advance.
He will keep a clock nearby and make sure the meeting runs on time.
Scott’s business is using more direct messaging to communicate. What does this MOST likely mean for his employees?
They are writing fewer emails each day.
They are using programs like Dropbox and Google Drive.
They are learning proper file naming protocol.
They no longer need time keeping tools like Toggl.
Due to a recent global pandemic, all of the lawyers at Monzon and Pierce Associates are required to work from home. They still want to be able to meet with important clients. What type of collaborative tool will be MOST helpful for this organization?
direct messaging, like Slack
collaborative authoring, like Google Docs
video conferencing, like Zoom
electronic calendars, like Outlook
Erica says that her office has created an esprit de corps. How is this BEST demonstrated?
Many employees show up on time and complete their tasks.
Her coworkers argue throughout most of the day.
Most employees feel really proud of their workplace.
The boss has decided to reduce their pay by 12 percent.
Elton has been asked to join the R&D team. What is MOST likely to happen in this new role?
He will help clean the company’s facilities.
He will help create a marketing campaign.
He will help research a new product line.
He will help hire new employees and train them.
In Daniela’s office, many colleagues fight with one another in an unhealthy way. What is MOST likely to be TRUE about her office?
Most employee arguments lead to synergy
There is a strong esprit de corps in the office.
The HR department believes in inclusivity.
It is considered to be a toxic environment.
It is the responsibility of everyone in an organization to make diversity work in a workplace.
True
False
Henry is trying to decide whether his company should use Dropbox or Google Drive. What is Henry’s company MOST likely trying to accomplish?
They want to share project files.
They want to make appointments.
They want to have virtual meetings.
They want to track work hours.
What is generally TRUE about how diversity impacts a workplace?
It encourages the idea of groupthink to thrive.
It causes opposition that leads to indecision.
It is positively embraced by all employees.
It can cause positive and negative reactions.
