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WorksheetsBusiness Communication MCQs
Total questions: 151
Worksheet time: 1hrs 16mins
Which of the following is the best advice for writing a message refusing a request?
Cite the reader or other benefits when appropriate.
Whenever possible, cite company policy for bad news because most people are willing to accept this reason.
Always be as specific as possible when explaining the reason.
Do not present reasons for bad news; instead, focus only on presenting it sensitively.
Decoding is:
The process of converting the sender’s ideas into a message.
None of the answers is correct.
The process of sending information from the receiver to the sender.
The process by which the receiver interprets and understands the message transmitted by the sender.
To attract attention and interest in the introduction of a presentation, the speaker should:
Say: “I’m not used to presenting, so please forgive any mistakes.”
Say: “This topic is boring; honestly, I’m not interested in it either.”
Choice a is correct, choice b is incorrect.
None of the answers is correct.
If you open a business message with bad news, you:
May cause the reader to stop reading or listening.
Are more likely to make the reader accept the bad news.
Are demonstrating sensitivity.
Have used the best strategy because you appear to have the advantage.
The body of an effective request letter should include:
An exact sequence of what happened and who you blame.
A subtle reference to your lawyer or a better business bureau.
An explanation of the problem with necessary details.
Enough threatening language to prove your point.
Before attending a job interview, an applicant should prepare by:
Learning about the people who will conduct the interview.
Learning about types of job interviews.
Learning about the interview type used by the recruiting organization.
All of the above.
When KFC promoters in China used the slogan “finger-licking good,” which translated as “eat your fingers,” to avoid similar problems, communicators must:
Choose an appropriate communication channel.
Choose appropriate words or symbols as part of the encoding process.
Decode the message correctly to facilitate understanding.
Provide means to ensure reliable feedback.
Major issues to consider in audience analysis include:
Audience composition and size.
Possible audience reactions.
Audience knowledge level and relationship with the speaker.
All of the above.
The “A” principle in writing techniques refers to:
Accuracy; Brevity; Completeness
Accuracy; Brevity; Clarity
Accuracy; Brevity; Courtesy
Accuracy; Brevity; Correctness
When analyzing the relationship between the audience and the speaker, which basic issues should be considered?
Whether the audience frequently responds to the speaker.
Whether the audience is friendly or unfriendly toward the speaker.
The speaker’s status relative to the audience.
All of the above.
Which of the following techniques is most effective for delivering bad news?
Using active voice
Placing the bad news in a subordinate clause
Placing the bad news at the end of the letter
Placing the bad news at the end of a paragraph
Advanced technologies are reshaping how we work; therefore, you can expect to communicate:
More but write less
Less
More frequently and faster
In the same way
To reduce barriers to effective communication, organizations should:
Develop and use formal communication channels
Obtain feedback and learn from it
Adjust group/organizational structures to communication needs
All of the above
When presenting a chronological résumé, note that:
Jobs are listed from the earliest to the most recent.
The earliest job is described in the most detail.
Job titles and company names are omitted.
All of the answers are incorrect.
Types of interviews applicants may encounter include:
Structured interviews
Unstructured interviews
Both a and b
None of the above
Before a job interview, applicants should prepare by:
Learning about the job
Learning about the company
Learning about the company’s competitors
All of the above
Using the direct approach for positive and neutral messages:
Increases the likelihood the reader will read the entire message
Builds agreement, making subsequent information easier to present
Increases acceptance of explanations
All of the above
Setting deadlines means:
Writing a memo or email one day earlier
Placing a date at the end of the message
The final step before marriage
Setting a time limit for a required action
The general strategy for delivering all types of negative messages is the:
Indirect approach
Implicit approach
Narrative approach
Direct approach
A message that makes the receiver feel upset, disappointed, or disadvantaged is a:
Goodwill message
Neutral message
Positive message
Negative message
Which sentence does NOT contain a misplaced modifier?
The Park Hotel is just one of the Art Deco buildings you can see when strolling along the South Beach.
To apply for financial aid, submit the application before January 1.
Having graphic design skills, the contract was awarded to DesignPlus.
To meet the deadline, your Excel data must be received before June 1.
In the introduction of a presentation, the speaker should:
Apologize for lack of experience
Walk around greeting everyone
Capture attention, build credibility, and preview the presentation
Read the presentation content aloud
Differences in value reference frames are especially important when:
Handling conflicting emotions
Overcoming physical barriers
Communicating across cultures
Improving listening skills
A negative message is one that makes the receiver feel:
Upset or disappointed
Disadvantaged or ill-disposed
Delighted
Both a and b are correct
Which organizational techniques are recommended by experts?
Preview topics, develop main points, and thank the audience
Repeat main points in the introduction, body, and conclusion
State the topic in the introduction, arguments in the body, and main points in the conclusion
Avoid formal structure
Emails, mobile phones, conversations, letters, websites, and reports are examples of:
Decoding media
Messages
Encoding tools
Communication channels
The signature block is used to:
Sign a name
Show the sender’s name
Show the sender’s title
All of the above
Putting yourself in the reader’s position and focusing on audience benefits is the skill of:
Empathy
Clarity
Sender focus
Coherence
One purpose of the opening sentence in a sales letter is to:
Persuade the reader to continue reading
Convince the reader of product superiority
Tell the reader what action to take
All of the above
In business reports, a report to management on plan implementation capability is a:
Proposal
Feasibility report
Progress report
None of the above
Face-to-face communication is best used:
When written records are important
When nonverbal cues are unimportant
When messages cross time zones
When rich interaction is needed
Fax communication is best used:
Across time zones
When written records are important
When speed matters
All of the above
In direct communication, which factor usually does NOT directly affect effectiveness?
Word choice
Syntax
Intonation
Voice
A well-written job application letter should:
Gain attention and interest
Create desire
Prompt action
All of the above
When responding to an information request, you should organize your reply:
Alphabetically
From least to most important
In the same order as the request
From most to least important
Which basic issues should be considered when analyzing possible audience reactions?
The audience’s reasons for attending the presentation and their overall attitude toward the topic.
The audience’s possible mood and the type of information that will most impress them.
Anticipating the audience’s feedback.
All of the above.
When using the AIDA formula to write a persuasive letter, the main content is organized in which order?
Attention, Interest, Desire, Action.
Attention, Action, Desire, Interest.
Attention, Interest, Action, Desire.
Attention, Desire, Interest, Action.
Barriers to interpersonal communication may include:
Problems in the sender’s encoding process that create faulty messages.
Ineffective or malfunctioning communication channels.
The receiver misinterpreting the sender’s message.
All of the above.
The reader-oriented principle in business writing means the writer should:
Focus on the issue from the writer’s point of view.
Focus on the writer’s way of thinking.
Focus on the writer’s perspective and benefits.
All of the above are incorrect.
In business proposals, classification based on scope includes:
Internal proposals and external proposals.
Solicited and unsolicited proposals.
Formal and informal proposals.
All of the above are incorrect.
Writing a persuasive request involves an opening that captures the reader's attention, a body that builds interest and reduces the reader's resistance. The closing of a persuasive request should:
Mention a new unrelated topic to end with fresh information.
Repeat all logical reasons supporting the request.
Makes a specific request and motivates action.
Avoids repeating the request so the reader doesn't feel pressured.
When drafting business documents, writers should:
Prefer sentences longer than 28 words.
Prefer complex sentences with many clauses.
Use gender-biased expressions.
None of the above.
Face-to-face group meetings should be used when:
You are online and need quick feedback.
Nonverbal cues are unimportant.
You need feedback but not immediately.
Group decision-making and consensus are important.
A rejection notice is a type of:
Negative message.
Goodwill message.
Persuasive message.
Positive message.
Which is the most effective opening sentence for an information-response letter?
According to your letter dated May 9, this response advises you about our banquet facilities for your business meeting on June 30.
We are pleased to host your business meeting on June 30!
This letter is to inform you that we received your letter dated May 9 requesting information about our banquet facilities.
Yes, we have banquet facilities for your business meeting on June 30.
Negative feelings can be reduced by explaining the reason for refusal and:
Using the direct approach.
Presenting the message on high-quality letterhead.
Informing the reader who is responsible for the problem.
Revealing bad news tactfully.
Which statement is most accurate?
You can expect to have five to seven jobs throughout your career.
You make better career decisions when your interests match the requirements of a specific occupation.
The web contains all the career data you need.
Because you will likely change jobs frequently, you do not need specific career training now.
Common types of written business reports include:
Performance reports and feasibility reports.
Progress reports, market research reports, and business plans.
Proposals.
All of the above.
The best advice for making your report more credible is to:
Include your personal opinions.
Use strong emotional language.
Present only the side you support.
Cite all sources used in your research.
Basic principles of business writing include being:
Purposeful and persuasive.
Economical.
Reader-oriented.
All of the above.
Interview methods companies may use include:
Panel interviews and stress interviews.
Behavioral interviews.
Individual interviews and group interviews.
All of the above.
Encoding is the process in which:
The receiver sends feedback to the sender.
The sender has an idea to share.
The sender converts ideas into meaningful messages.
None of the above.
The overall purpose of business reports is to:
Persuade.
Report progress and financial results.
Analyze.
Inform.
A panel interview is a method in which:
One interviewer interviews many candidates.
Many interviewers interview one candidate.
Choice b is correct and choice a is incorrect.
Choice
The statement “Some behaviors are acceptable in one culture but not in another” reflects that nonverbal communication is:
Relational.
Influenced by culture.
Highly informative.
All of the above.
At the end of a presentation, the speaker should:
Leave the room as quickly as possible.
Say, “This topic is very easy. Goodbye.”
Choices a and b are incorrect.
Choices a and b are correct.
The final phase of the 3-x-3 writing process focuses on revising, proofreading, and evaluating. Revising business messages involves:
Adding idioms and flowery phrases to the text.
Adding proverbs and slang to the text
Eliminating white space in the text so that paragraphs are continuous.
None of the above.
Which statement about readers is most accurate?
Your audience consists only of the reader(s) for whom the report was originally intended.
No matter who your audience is, you should include as much detail as possible in your report.
Your intended audience will affect things like your writing style and vocabulary.
Even if your readers support the project, you should still use persuasive strategies to ensure the project is accepted.
To succeed in the workplace, one must:
Develop communication skills only.
Develop both communication skills and professional skills.
Develop professional skills only.
Simply follow instructions without developing any skills.
Gathering information before writing is important primarily because it:
Eliminates the need for revision.
Determines document format and layout.
Ensures sentence unity and paragraph coherence.
Helps shape the message.
When closing a request letter, you should:
Justify and explain your request.
Refer to all attached documents.
Warn the company about possible legal action.
Promote goodwill and summarize your request.
A company prepares a proposal in order to:
Meet government regulations.
Deliver bad news to employees.
Inform applicants of a vacancy.
Offer solutions, provide services, or sell equipment.
Communication is successful only when:
Positive feedback is provided.
The receiver understands the ideas as the sender intended.
The sender pronounces every word perfectly.
The fastest communication channel is used.
Positive and neutral messages are commonly used to:
Request information about a product, service, or person.
Approve a request or proposal.
Announce a salary reduction.
Choices a and b are correct, choice c is incorrect
Headings that describe the content of a report are called:
Topic headings.
Descriptive headings.
Subjects.
Functional headings.
Which statement about wordy lead-ins is correct?
Eliminate long lead-ins because they are unnecessary introductory fillers and produce wordiness.
Long lead-ins can be used to clarify your message by making it more specific.
Avoid long sentences because they delay the reader from reaching the sentence’s meaning.
You should use long lead-ins to make your message sound more professional.
Advantages of the indirect approach include:
Helping readers prepare psychologically.
Helping readers remain calm when receiving negative news.
Making refusals easier to accept.
All of the above.
Which statement about today’s workplace is NOT accurate?
Working from home or on the road makes communication skills more important.
Most workplace communication today is oral.
“Anytime, anywhere” offices require only a mobile phone, a computer, and Wi-Fi.
Many companies now redesign workspaces to attract employees.
Which actions should be avoided to maintain audience attention during a presentation?
Hold notes and read the entire presentation.
Speak softly and monotonously.
Choice a is incorrect, choice b is correct.
Choices a and b are both incorrect.
A long committee report summarizing a one-year investigation of customer buying habits would most likely be prepared in:
Printed form.
Letter format.
Manuscript format.
Memo format.
To present her multicultural presentation effectively, Pauline should:
Use extensive eye contact.
Always present the main idea at the beginning of the presentation.
Consider dividing her presentation into short, separate sections.
Use long sentences to impress the audience.
The written channel (reports or proposals) is best used when:
Personal and private information must be provided.
Face-to-face meetings are not possible.
A large amount of data must be provided internally or externally.
Information needs to be collected quickly.
The three basic functions of business communication are:
To inform, persuade, and explain.
To inform, entertain, and impress.
To inform, instruct, and entertain.
To inform, persuade, and promote goodwill.
Which of the following factors contribute to poor listening?
The listener’s brain can process information at least three times faster than the speaker can talk.
Listeners tune out ideas that conflict with their own.
Most people prefer talking rather than listening.
All of the answers are correct.
Which of the following statements in a letter of recommendation would be most helpful to a prospective employer?
Salome’s supervisor often mentions her persistence and problem-solving skills.
Salome is a caring and dependable team member.
Salome can prepare three monthly reports with 99–100% accuracy.
Salome frequently demonstrates initiative and leadership qualities.
Business documents may have primary and secondary purposes. The primary purpose of business documents is usually:
To present issues from the writer’s point of view.
To demonstrate the writer’s expertise.
To inform and persuade.
None of the answers is correct.
A message is:
An idea in the receiver’s mind.
Communication channels.
An idea in the sender’s mind.
An idea of the sender encoded into verbal and nonverbal symbols carrying meaning.
Which of the following is NOT necessary in a feasibility report?
Background and the problem to be proposed.
Potential problems during implementation.
Persuasive techniques.
Costs of implementing the proposal.
At the beginning of a job interview, applicants should ask interviewers:
How much salary will I receive?
Why did the previous employee leave?
Will I be hired?
All of the answers are incorrect.
Reference initials:
Use the capital initials of the letter writer.
Followed by a slash or colon and the lowercase initials of the typist.
Use lowercase initials of the typist.
All of the answers.
To adapt written messages to readers, writers should:
Emphasize the writer’s own benefits.
Use commanding and forceful language.
Increase the use of technical terms.
None of the answers is correct.
In interpersonal communication, facial expressions, gestures, eye contact, and smiles are:
Verbal communication
Nonverbal communication
Both
Neither
To build credibility, a speaker should:
Say, “I am the most reputable speaker today.”
Say, “I have spoken all over the world.”
Option a is correct, option b is incorrect.
None of the answers is correct.
The body of a letter includes:
The opening paragraph
The main paragraph(s)
The closing paragraph
All of the answers
Some techniques to overcome presentation anxiety include:
Taking deep breaths before starting.
Thinking positively about the audience, yourself, and your message.
Imagining that the presentation will fail.
Options a and b are correct; option c is incorrect.
The correspondence channel is best used:
When rich interaction is required.
When information must be provided or collected quickly.
When documentation or formality is required.
When speed is critical.
A culturally diverse workforce can benefit organizations if employees show tolerance. One way to improve this is to:
Display nonverbal differences.
Increase communication barriers in virtual teams.
Encourage nationalism.
Practice empathy.
Which actions should be avoided to maintain audience attention during a presentation?
Focus on slides and read them.
Sit at a desk and read prepared notes.
Option a is incorrect; option b is correct.
Both a and b are incorrect.
Customer letters receive high priority because they:
Encourage product feedback.
Build a positive corporate image.
Promote future business.
All of the answers are correct.
Which of the following illustrates a customer testimonial after experiencing a product/service?
The sophisticated electronics in the StairClimber gradually challenge your muscles with a choice of workout stimuli.
We are sure you will find the StairClimber to be the best all-around exercise machine on the market.
StairClimber owners say that using this machine is more like climbing a mountain than climbing stairs.
The electronic monitors built into the StairClimber tell users about step height, calories burned, elapsed time, upcoming exertion levels, and adherence to fitness goals.
Using the RIPPA formula, persuasive letters follow this sequence:
Rapport – Information – Persuasion – Proof – Action
Rapport – Information – Proof – Action – Persuasion
Information – Rapport – Persuasion – Proof – Action
Rapport – Persuasion – Information – Proof – Action
Which statement is LEAST accurate about nonverbal communication in presentations?
Pause before and after important points to let the audience absorb your ideas.
Because people will judge you by your appearance during a presentation, it is important to dress appropriately.
Vary your facial expressions to correspond with the thoughts you are voicing.
To maintain professionalism, it is best to remain behind the podium when speaking.
Choosing the most appropriate communication channel depends on:
Confidentiality and sensitivity of the message
Desired level of formality
In the indirect approach, disappointing information is presented:
Anywhere in the message
At the end
At the beginning
After providing reasons or explanations
Sympathy messages belong to:
Positive messages
Negative messages
Goodwill messages
Neutral messages
Which technique helps audiences focus on the speaker rather than PowerPoint slides?
Dimming lights to enhance screen visibility
Using a laser pointer to highlight slide points while discussing them
Looking at the screen while presenting
Reading slides verbatim
At the end of a job interview, applicants should:
Tell the interviewer: "The company will surely fail if you don't hire me."
Tell the interviewer: "No one can do this job except me."
Thank the interviewer sincerely, say a cheerful goodbye, and express hope to see them again.
All of the above are wrong.
Good communication skills positively affect:
Work relationships
Work and personal relationships
Only work relationships
Only personal relationships
Requests for funding or donations to support nonprofit organizations are:
Unsolicited proposals
Internal proposals
Formal proposals
External proposals
Barriers to effective communication include:
Unclear or incomplete messages
Automatically planned messages
Inappropriate communication channels
Options a and c
Today, employees are trained to write documents that are:
Humorous and creative
Entertaining
Story-driven
Clear and concise
Basic issues when analyzing audience comprehension include:
Audience familiarity with the topic
Audience expertise
Estimating their ability to understand the message
All of the answers are correct
Which is the best advice for using direct quotations in a report?
Beware of overusing quotations because you may appear to lack your own ideas.
Direct quotations do not need to be enclosed in quotation marks if the audience is familiar with the quote, such as "The buck stops here."
Place direct quotations in quotation marks, but change a few words to show you have your own ideas.
If you use a direct quotation, do not dilute its impact by summarizing or introducing it in your own words.
A report that updates management on business progress and resource allocation is a:
Proposal
Feasibility report
Progress report
None of the answers
For positive and neutral messages using the direct approach, the structure is:
Opening – Action – Explanation – Closing
Opening – Explanation – Action – Closing
Opening – Closing – Explanation – Action
Opening – Action – Closing – Explanation
Communication skills are:
Unimportant in technical fields
Essential for efficiency, career advancement, and organizational success
Required only for senior positions
Unimportant during economic downturns
During a job interview, applicants should demonstrate behaviors that lead to selection by:
Showing no enthusiasm
Saying the job is only for money
Hinting they will replace the interviewer
All of the answers are incorrect
A dual-appeal sales message means:
Combining emotional and logical appeals
Using both direct and indirect strategies
Emphasizing benefits for buyers and sellers
Exploring personal and company savings
Which processes occur in interpersonal communication?
Information exchange
Mutual influence
Perception and emotional awareness
All three processes
When is the direct approach most appropriate for delivering bad news?
When company policy requires it
When the bad news is minor
When immediate understanding is critical
All of the answers are correct
The first step when assigned to write a report is to:
Analyze the audience
Identify the purpose
Find someone else to do it
Begin research
Creating an audience profile involves:
Using slang and jargon
Using writing tools for selected audiences
Identifying characteristics of potential audiences
Determining criminal records
Feedback is:
Encoding receiver ideas
Sending messages from sender to receiver
The receiver’s response sent back to the sender
Mandatory for receivers
Positive and neutral letters/emails use the:
Indirect approach
Narrative style
Direct approach
Implicit style
Techniques to build presentation confidence include:
Thorough topic knowledge
Careful preparation and practice
Preparing excessive materials
All of the answers
Barriers to organizational communication include:
Information overload
Long communication chains
Lack of trust
All of the answers are correct
Carefully choosing words when creating messages is part of:
Message evaluation
Message encoding
Channel selection
Message decoding
Persuasive messages:
Request action
Are used when receivers may be unwilling or unaware
Attempt to change receiver attitudes
All of the answers
Why has internal communication become more important?
Downsizing
Increased teamwork
Employee empowerment
All of the answers are correct
Thanh Nhan is using the three-part plan to write a claim letter about receiving poor service during the installation of her satellite dish. What should she do in her opening?
A goodwill statement.
Details of the adjustment she desires.
A clear description of the desired action.
An explanation of the nature of the mobile phone problem.
Complimentary close:
It is a polite closing.
It shows respect to the recipient.
The first letter of the complimentary close is aligned with the first letter of the date line.
All options are correct.
Sending a/an … message shows that you care about the recipient.
Persuasive
Negative
Goodwill
Positive
In the 3 × 3 writing process, at the drafting stage, the writer needs to perform the following tasks:
Analyze; Predict; Adapt.
Research; Organize; Draft.
Revise; Edit; Evaluate.
None of the options is correct.
International business letters written in block style / full block style:
The letterhead is usually preprinted in the center or at the upper left corner of the letter.
All other parts of the letter begin at the left margin, forming a rectangular block.
The first line of each paragraph is indented.
Options a and b are correct; option c is incorrect.
Use the direct organizational pattern for a report when the reader:
Is unfamiliar with the issue discussed in the report.
Is willing to support or is already familiar with the topic.
May be disappointed with the results of the report.
Needs to be persuaded.
International business letters in semi-block style / modified block style are presented the same as full block style except that:
The return address (if any) and the date line are placed at the upper right corner of the letter.
The salutation and complimentary close are omitted.
The complimentary close, company name (if any), signature, sender’s name, and title are aligned directly under the date line.
Options a and c are correct; option b is incorrect.
During a job interview, candidates should display the following behaviors or actions to be selected and hired:
Give vague answers to questions beyond their understanding to show they never give up.
Chew gum while answering interview questions to appear confident.
Laugh loudly after each question to create a relaxed atmosphere.
All options are incorrect.
Business documents should be audience-oriented. Being audience-oriented helps you to:
Have a clear purpose in delivering the message.
Present ideas clearly but concisely.
Write to solve problems or convey information.
Focus on issues from the receiver’s point of view.
Which of the following sentences is most effective in emphasizing negative information?
Although you may use paid vacation days to attend the Covey training, the company will not reimburse the seminar cost.
Due to our educational benefits policy, you may not be reimbursed for the Covey training.
Because we pay only for internal workshops, you will not be reimbursed for attending the Covey training.
Although the company will not pay for the Covey training, you will receive paid vacation days to attend it.
Although e-mail is extremely successful for both internal and external communication, you should still use letters when:
The message must reach the reader quickly.
You need an official written record of your documents.
You do not have enough time to proofread.
You need an immediate response.
“Two people from different cultures and languages can still understand each other through behaviors and gestures” describes which characteristic of nonverbal communication?
Difficult to understand
Relational
Influenced by culture
High informational value
To write documents containing positive and neutral messages, we use the following writing approach:
Indirect
Narrative
Implicit
Direct
Behavioral descriptive interviews are interview methods that:
Are based on the idea that past behavior predicts future behavior.
Require candidates to provide specific examples of how they handled tasks or problems in the past.
Options a and b are correct.
Option a is correct; option b is incorrect.
Positive and neutral messages:
Contain favorable or neutral information for the sender.
Contain favorable or neutral information for the receiver.
Are intended to persuade the receiver.
Deliver bad news to the receiver.
What does a job application package include?
Cover letter and résumé.
Degrees and certificates (if any).
Other documents as required by the employer.
All options are correct.
Nonverbal communication can be interpreted differently across cultures. Which of the following nonverbal messages can be used safely?
A smile
A thumbs-up gesture
Nodding and shaking the head for yes and no
Continuous direct eye contact
A job application letter (cover letter):
Should be written as long as possible.
Should include more details than a résumé.
Should use the letterhead of a former company to increase credibility.
All options are incorrect.
To communicate effectively in writing, it is NOT necessary to:
Focus on the message sender.
Stick to the communication purpose.
Focus on the message receiver.
Be accurate and clear.
When a crisis occurs, in which cases should a business professional send a written message?
When personal contact is not possible.
When an official record of the incident is needed.
When the receiver is already aware of the situation.
When it is better to avoid creating documentation.
The process of converting meaning into words, written text, symbols, and nonverbal signals is called:
Decoding
Encoding
Feedback
All options are incorrect.
Lan has difficulty focusing on a report because her phone keeps ringing and colleagues continuously send messages and comments on Facebook. This is which type of communication barrier?
Lack of language skills
Ignoring
Different frames of reference
Digital technology interruptions
Many routine writing tasks, such as emails or memos, require you to gather informal information by:
Conducting Internet searches.
Searching files.
Consulting books, newspapers, or magazines.
Conducting a scientific experiment.
Avoid clichés in business documents because they:
Are boring and sometimes vague.
Have become worn out due to overuse.
Can cause problems for people new to our culture.
All options are reasons to avoid clichés.
The principle of economy in business writing means that:
Writers should present ideas in a novel-like style.
Ideas should contain many hidden meanings to stimulate curiosity.
Writing should be as long as possible to show the writer’s ability.
All three options are incorrect.
Some types of reports that students may have to write during university studies include:
Scientific research reports.
Activity summaries, internship reports, graduation projects.
Proposals.
All options are correct.
Analytical reports are commonly used to:
Help find solutions to important or special problems.
Serve as a basis for approving a plan or project.
Serve as a basis for approving a proposal.
All options are correct.
During a job interview, when asked “What do you know about our company?”, candidates should answer how?
I don’t know; please explain it to me in detail.
I don’t care because I have never worked here.
I haven’t researched it and I don’t think it matters to me.
All options are incorrect.
E-mail is best used when:
The writer needs rich interaction.
Group decision-making and consensus are important.
Digital information needs to be readily accessible to others.
The writer needs feedback, but not immediately.
Your law firm is suspected of being involved in a major lawsuit. You are assigned to summarize a 500-page complaint into a shorter report for partners to read. Which type of report is most appropriate?
Progress report
Informational report
Summary report
Justification / recommendation report
The memo channel is best used when a written record is needed to:
Clearly explain policies.
Discuss procedures.
Collect information within an organization.
All options are correct.
During a presentation, when the speaker notices signs of audience fatigue or inattention, the speaker should:
Speak more softly with a monotonous tone.
Insult the audience for not paying attention.
Stop presenting to avoid wasting the audience’s time.
Use techniques to help the audience relax and regain focus.
