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WorksheetsExtracted Worksheet Questions
Total questions: 70
Worksheet time: 35mins
What does "assertiveness" mean in the lecture?
Aggressively forcing your opinion on others.
Expressing one’s opinion and feelings directly while respecting others' rights.
Avoiding all conflict at work.
Always agreeing with managers.
According to the lecture, assertiveness is:
An innate trait you cannot change.
An acquired skill that can be learned.
Illegal in professional settings.
Only relevant in personal life.
Which form of empathy is described as the ability to accept another’s way of thinking?
Emotional empathy.
Cognitive empathy.
Physical empathy.
Technical empathy.
Which is NOT listed as part of "to be clear" for managers?
Clearly define your goal.
Use words that are easy to understand.
Provide context when communicating.
Use incomplete sentences to save time.
Which practice helps minimize errors and maximize productivity according to the lecture?
Using ambiguous phrasing.
Encouraging employees to ask questions.
Restricting information to managers only.
Excluding context from messages.
Which of the following is recommended under "remain polite"?
Use offensive words to show authority.
Watch your body language and facial expressions.
Ignore differences and impose decisions.
Publicly criticize employees for mistakes.
The lecture lists "use one-on-one interactions" as a method to:
Reduce communication.
Improve effective communication within the team.
Replace team meetings entirely.
Avoid feedback.
Which item is included in "effective communication within the team"?
Use only email for everything.
Conduct team building activities.
Never give appreciation.
Avoid two-way feedback.
What does the lecture say about communication in the workplace?
It is primarily about exchange of ideas and thoughts about work.
It should be kept informal always.
It never needs to be documented.
It is only between managers.
Which is an example of written communication in modern context according to the lecture?
Only printed letters.
Emails, text messages, and web chatting.
Telepathy.
Whispering in the corridor.
How does the lecture define a communication channel?
A rulebook for meetings.
A means or medium used to transmit information (speech, writing, gestures, emails, social media).
Only telephone lines.
A manager’s office.
Which of the following is classified as internal business communication?
Messages to customers.
Upward, downward, and horizontal communication within the organization.
Advertising campaigns.
External press releases.
Downward communication is defined in the lecture as:
Communication from subordinate to manager.
Communication from manager to subordinate.
Communication between customers.
Random gossip.
Horizontal communication is best described as:
Communication between top management and board.
Internal or interdepartmental communication between colleagues.
Messages to external clients.
Only technical documentation.
The lecture lists which of these as a benefit of written communication?
It is always faster than oral communication.
It can be presented as evidence in case of problems.
It never requires proofreading.
It makes oral communication obsolete.
One of the listed reasons to practice active listening is to:
Prepare your response while the other speaks.
Convert information accurately by being fully present.
Avoid eye contact.
Interrupt often to show engagement.
Which of the following is a feature of a bad listener per the lecture?
Shows patience.
Constantly interrupts.
Clarifies doubts by asking.
Maintains eye contact.
Which technique is described as restating the speaker’s message in different words for confirmation?
Judging.
Paraphrasing.
Ignoring.
Lecturing.
"Summarize" in the lecture is defined as:
Repeating every word verbatim.
ConciseIy reiterating main points of the discussion.
Changing the subject.
Giving long unrelated examples.
Which phrase is an example of paraphrasing suggested in the lecture?
"You are wrong."
"If I understood correctly, then ..."
"Stop talking."
"That makes no sense."
According to the lecture, Level 1 'Internal listening' means:
Listener focuses fully on speaker and nonverbal cues.
Listener focuses on own thoughts and interprets what is heard by how it matters to them.
Listener hears multiple conversations simultaneously.
Listener only reads text.
Level 2 'Listening to understand' includes:
Listening while distracted.
Being completely focused on speaker’s words, voice, and body language.
Looking at your phone while someone speaks.
Speaking more than listening.
Level 3 'Global Listening' involves:
Ignoring the speaker’s emotions.
Taking in more than just words — context, feelings, and nonverbal cues.
Listening only to recorded audio.
Listening while multitasking.
Which of the following is NOT listed as an active listening technique?
Asking open-ended questions.
Paraphrasing and reflecting back.
Withholding judgment and advice.
Giving unsolicited long lectures.
Reflecting, as described in the lecture, means:
Repeating exactly everything the speaker said.
Using different words to mirror the speaker so they hear how it may sound to others.
Ignoring emotions.
Summarizing with unrelated content.
Which of these is given as an advantage of internet communication?
It is always more secure than face-to-face.
Cost savings and availability of many free tools.
It removes the need to plan messages.
It makes written records impossible.
The lecture states the internet connects approximately how many users worldwide?
1 billion.
More than 5.4 billion.
100 million.
10 billion.
Approximately how many social media users does the lecture report?
100 million.
About 5.07 billion.
200 million.
50 million.
Which of these is listed among internal communication tools?
Jitsi.
Slack.
Facebook.
YouTube.
Which of the following is listed as a client communication tool in the lecture?
Loom.
Gmail and Zoom.
Dropbox.
Basecamp.
Google Drive is categorized in the lecture as a:
Project management tool.
Collaboration tool.
Social media platform.
CRM system.
Which of the following is listed under Project Management Tools?
WhatsApp.
Asana, Shortcut, Basecamp, Hive.
Instagram.
Gmail.
The lecture places Facebook’s user count at approximately:
500 million.
More than 3.06 billion.
1 million.
10 million.
Which platform is listed as the second most popular with ~2.5 billion users?
TikTok.
YouTube.
LinkedIn.
Snapchat.
Instagram’s worldwide user count in the lecture is approximately:
Over 2 billion.
100 million.
3 users.
10 billion.
WhatsApp is described in the lecture as having approximately:
100 million users.
Over 2 billion users.
10 billion users.
500 users.
TikTok’s approximate user number according to the lecture is:
1.58 billion.
5 billion.
100 users.
50 million.
Which statement about online communication in the lecture is correct?
It is never used for professional purposes.
It relies on networks and servers to connect users from different locations.
It always replaces legal documentation.
It makes feedback impossible.
Which of these is listed as a correct characteristic of providing feedback?
Focus on what cannot be changed.
Use specifics (facts, situations, behaviors) and deliver feedback promptly.
Always give feedback a year later.
Make feedback vague to avoid conflict.
The Feedback Sandwich model's middle stage should contain:
Praise only.
Concrete information about what needs improvement.
Irrelevant jokes.
Personal attacks.
The lecture warns Feedback Sandwich may be less effective for:
Relationship-focused people.
Task-oriented people who may stop listening after initial praise.
All employees equally.
Junior interns only.
START, STOP, CONTINUE requires:
A one-way lecture.
More dialogue to let recipients identify specific behaviors to change.
No participation from the recipient.
Only written forms.
In the SBI model, which element comes first?
Behaviour.
Impact.
Situation.
Summary.
In the SBI example given (surgery), what behavior was highlighted?
Arriving early.
Arriving only after the nurse's third call despite being on duty.
Bringing extra instruments.
Performing additional tasks.
According to the lecture, correctly provided feedback should be:
A description, not an interpretation or assessment.
Filled with personal judgments.
Delivered only in public.
Based on hearsay.
Which feedback type from the lecture involves multiple perspectives including peers and managers?
Anonymous single-source feedback.
360 feedback.
Only manager comments.
Unilateral instructions.
What are "CHECK-INS" described as in the lecture?
Formal annual reviews.
Informal way to give strategic advice and tactical feedback.
A performance penalty.
A replacement for all other feedback.
"Goal setting" in the feedback context is primarily an opportunity to:
Punish underperformers.
Discuss short- and long-term aspirations.
Avoid giving specifics.
Publicly shame employees.
Which formats does the lecture suggest performance reviews combine?
Only surveys.
Performance reviews combine multiple feedback types to provide an overview.
Only recognition and rewards.
Only checklists.
According to the lecture, recognition and rewards incorporate:
No feedback at all.
Multi-directional feedback.
Only negative comments.
Only written memos.
Which active listening phrase example is listed in the document?
"You're completely wrong."
"Did I understand correctly that you …?"
"I don't care."
"Stop explaining."
Which of the following is an effect of paraphrasing mentioned in the lecture?
Creates confusion.
Creates an atmosphere of security and shows interest.
Reduces memory retention.
Leads to hostility.
The lecture recommends withholding what when practicing active listening?
Judgment and advice.
Eye contact.
All questions.
Voice modulation.
Which of the following is NOT listed as a function/importance of business communication?
Preparing plans and proposals.
Making decisions.
Designing brand logos.
Placing and fulfilling orders.
The lecture suggests that effective business communication aims to:
Increase errors.
Improve organizational practices and reduce errors.
Eliminate meetings completely.
Remove informal exchanges.
Which of the following is an example of "oral communication" statement from the lecture?
Oral communication is the most widely used form of communication in the world.
Oral communication is never used in workplaces.
Oral communication is obsolete.
Oral communication always requires documentation.
Which of these is a listed advantage of written communication?
It cannot be used as evidence.
It allows detailed memory and can serve as evidence if problems occur.
It eliminates the need to train employees.
It never needs to be edited.
The lecture’s list of internal communication tools includes all EXCEPT:
Slack.
Microsoft Teams.
BlueJeans.
TikTok.
Which of the following is listed as a collaboration tool in the lecture?
Zendesk.
Dropbox and Google Drive.
Jitsi.
Facebook (as collaboration tool).
Which project management tool is mentioned in the lecture?
Messenger.
Basecamp.
Instagram.
WhatsApp.
The lecture advises managers to "be open" by doing which of the following?
Making employees feel comfortable bringing ideas or problems.
Ignoring employee concerns.
Publishing all private conversations.
Only accepting top-down ideas.
Which of these is a recommended behavior when remaining polite during disagreements?
Use offensive words to be direct.
Avoid offensive words and behave politely.
Never listen to the other side.
Publicly humiliate the other person.
"Provide context when communicating with your team" helps mainly to:
Confuse recipients.
Help recipients understand purpose and minimize errors.
Replace task assignments.
Slow down communication.
The lecture suggests encouraging two-way feedback primarily to:
Make meetings longer.
Improve clarity and team collaboration.
Avoid decision-making.
Hide performance issues.
Which active listening action helps identify overall progress in a conversation?
Summarizing the main points.
Ignoring the main points.
Changing the subject.
Criticizing immediately.
Reflecting back to the speaker can help the speaker to:
Hear how the message may sound to others.
Become defensive instantly.
Forget the message.
Stop communicating.
According to the lecture, communication channels include which of the following?
Only gestures.
Speech, writing, gestures, emails, social media, mobile apps.
Only formal memos.
Only social media.
Which of the following is TRUE about internet communication tools per the lecture?
They are more expensive than traditional phone calls.
Many free tools (WhatsApp, Skype, Google Meet, Messenger) make internet communication easier.
They cannot be used for professional exchanges.
They always remove the need for written documentation.
The lecture’s guidance on feedback emphasizes focusing on:
What cannot be changed.
What is possible to change (specific behaviors/results).
Past events only from five years ago.
Only personality traits.
The lecture’s table indicates which of the following is a quick, easy, and informative feedback method?
Telepathy.
Surveys.
Ignoring issues.
Anonymous rumor.
