Nature of Quality Management Vocabulary

Front

The costs associated with inspecting and catching defective products as quickly as possible.

Back

Appraisal Costs

Front

The confidence customers have that a service provider is trustworthy and knowledgeable.

Back

Assurance

Front

Compliance with standards.

Back

Conformance

Front

Imperfect or faulty; not conforming to predetermined standards.

Back

Defective

Front

The measure of how long a product lasts.

Back

Durability

Front

The ability to put yourself in another person’s place; the ability to relate to the feelings, thoughts, and experiences of other people.

Back

Empathy

Front

Usefulness and good performance (in products).

Back

Excellence

Front

The costs associated with defective products reaching customers.

Back

External Failure Costs

Front

The rapid and unimpeded flow of capital, labor, and ideas across national borders.

Back

Globalization

Front

The costs associated with catching defective products before they reach customers.

Back

Internal Failure Costs