RISE UP Ch. 3 Review Selling and Service

Front

What should you do if a shopper topples a pyramid of canned goods into the aisle?

Back

Check on the shopper, & then erect a barrier around the cans, until they can be cleaned up properly.

Front

What is the FIRST thing you should do if you find broken glass on the sales floor?

Back

Erect a barrier around the glass, or stand near the glass to direct traffic away from it until it can be cleared up.

Front

Which of the following 3 actions must you personally witness an individual doing in order to take action against that customer for stealing?
Pick up the item, conceal the item, & leave the store without intending to pay for the item
Conceal the item, lie about having the item, & leave the store without intending to pay for the item
Conceal the item, leave the store without intending to pay for item, & get caught by the cameras

Back

Pick up the item, conceal the item, & leave the store without intending to pay for the item

Front

Example of which one is not a perishable item: Cosmetics, Over the counter medicine, Beverages, Socks

Back

Socks

Front

Which forms lists the quantity and type of merchandise that the vendor actually sent to your store?

Back

Packing slip

Front

Which item shows a detailed list of items requested by the store? Options: Packing slip, Purchase order, Sales invoice, Sales receipt

Back

Purchase order

Front

New merchandise arrives on your sales floor. Before re-stocking, you should

Back

Check for damage first & then check that the price is accurate

Front

Which display showcases the idea of suggestive selling? A display with hunting gear and ballet slippers. A display with a mannequin with a dress, necklace, & shoes on. A display with different color watches.

Back

A display with a mannequin with a dress, necklace, & shoes on.

Front

The purpose of tracking inventory is all of the following except:
Make certain that the right merchandise is in the right store at the right time,
Help verify the profitability of a store,
Locate products that might have been damaged or dated items,
Locate money that may have been misplaced.

Back

Locate money that may have been misplaced

Front

It is best to show products:

Back

In natural light