Unit Professionalism

Front

Effective professionalists possess strong interpersonal skills.

Back

True

Front

Effective professionalists possess strong interpersonal skills.

Back

True

Front

Verbal messages a person conveys may come from a person’s tone of voice, facial expressions, and eye contact.

Back

False

Front

Empathy is feeling compassion for a person or cause.

Back

False

Front

The way a person looks and dresses is a form of nonverbal communication.

Back

True

Front

Using slang or texting abbreviations is effective and appropriate in professional writing.

Back

False

Front

People have the same basic needs, values, and priorities

Back

False

Front

In a work setting the professional will help people involved in conflict move through the process of mediation by acting as an objective third party

Back

True

Front

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

Back

False

Front

Strong communication, decision-making, problem-solving, and conflict resolution skills are examples of ______________________________ skills that effective human services workers possess.

Back

Interpersonal