Telephone etiquette flashcard 28032025

Front

Telephone etiquette refers to the polite and professional conduct when communicating over the phone.

Back

True

Front

How many rings before we answer a phone call is considered acceptable?

Back

On the 2nd or 3rd ring.

Front

Choose the best greeting which will reflect our professionalism whenever we answer the phone.

Back

Good morning, Pharmacy, Jolyn speaking. How may I help you?

Answer explanation

Whenever we answer the phone, remember to :

• Give our greetings

• State our department and name

• Offer “How may I help you?”

Front

The _____ of our voice over the phone significantly impacts how our message is received and understood.

Back

VOLUME, SPEED, TONE

Front

The following action(s) should be avoided while talking on the phone EXCEPT?
Taking quick bites, Sipping Chagee, Scrolling Instagram, Browsing Lazada, Give 100% focus

Back

Give 100% focus

Front

What NOT to do if you need to put the caller on hold?

Back

Put the phone aside until you forget about the call.

Front

Which is TRUE regarding telephone order? Options: Obtaining and recording the name and designation of the caller is considered rude. It is not necessary to document your name and the time and date of conversation. Reject all telephone orders because it cannot be accepted. 'Read back and verify' to prevent miscommunication and medication error.

Back

'Read back and verify' to prevent miscommunication and medication error.

Front

What is an appropriate action if you have dialed the wrong number?

Back

Apologize for the mistake and end the call politely.