

Advantages and Disadvantages of CRM
Flashcard
•
Business
•
University
•
Practice Problem
•
Hard
ramez ramez
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12 questions
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1.
FLASHCARD QUESTION
Front
What are some benefits of implementing a CRM system?
Back
Better customer management, increased customer acquisition, efficient customer retention, improved prospecting for new customers, and rejuvenating relationships with old customers.
2.
FLASHCARD QUESTION
Front
How does a CRM system improve employee productivity?
Back
It introduces synergies across the customer relationship cycle, leading to greater efficiency and productivity.
3.
FLASHCARD QUESTION
Front
What functions does a CRM system automate?
Back
Sales, marketing, customer service, and technical support.
4.
FLASHCARD QUESTION
Front
What is one main benefit of a CRM system regarding customer retention?
Back
It smoothens the customer retention process and leads to more returning customers.
5.
FLASHCARD QUESTION
Front
How does a CRM system help reduce errors in customer relationship management?
Back
By automating customer touch points, it ensures fewer errors or mistakes.
6.
FLASHCARD QUESTION
Front
What advantage does enterprise-wide automation provide in CRM?
Back
It gives decision makers a bird's eye view of the customer relationship process and more visibility over it.
7.
FLASHCARD QUESTION
Front
What is a potential disadvantage of a CRM system related to redundancy?
Back
It might introduce redundancies due to duplication of effort and double work.
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