EMAIL ETIQUETTE

EMAIL ETIQUETTE

by Shoba Tawamany

Multiple Choice

How should you address Mr.Tan Boon Seng in your email?

• Mr.Boon Seng

• Mr.Tan

• Mr.Tan Boon Seng

Multiple Choice

How should you address Mr.Arjun Muthusamy in your email?

• Mr.Arjun

• Mr.Muthusamy

• Mr.Arjun Muthusamy

Multiple Choice

How should you address Mr.John Smith in your email?

• Mr.John

• Mr.Smith

• Mr.John Smith

Greetings are important as they convey personalization and set a professional tone

• To address only by last name, with the exception of several races

• Chinese names eg. Tan Boon Seng

• Malay names eg. Ali Bin Ahmad

• Indian names eg. Arjun s/o Muthusamy

• Caucasian names eg. John Smith

Multiple Choice

An email introduction should include how many sentences at the very most?

• One

• Two

• Three

An introduction should include 2 sentences, at the very most. 

• Thank you for your call. 

• It was a pleasure speaking to you earlier.  

Multiple Choice

When composing the content of your email, you should follow the K.I.S.S method. What does K.I.S.S stand for?

• Keep it Short & Sweet

• Keep it Simple & Sassy

• Keep it Short & Simple

This paragraph contains the gist of the email

• •Go straight to the point. Instead of, “We are sending you this email as we tried calling you earlier but there was no response”, write,

  “We were unable to reach you earlier. Your reservation for 4 pax at The Black Swan on 27 June 2021, is confirmed”.  

• •Provide all necessary and important information related to the request

Multiple Choice

Which format should you adhere to when writing dates in an email?

• 1st May 2021

• 1/5/2021

• 01/05/21

Multiple Choice

What is the standard font type and size encouraged for business emails in Aspire Lifestyles Malaysia?

• Calibri, Size 10

• Arial, Size 10

• Tahoma, Size 10

Multiple Choice

TRUE OR FALSE: •Use of bold, italics, and underline should not be used, unless absolutely necessary. It can come off as rude and aggressive.

• True

• False

Proper formatting of emails is an important component. 

• Punctuations should be used correctly, and all sentences should end with a period.

• Sentences should not be too long. Break them up into 2 sentences! 

Multiple Choice

What is the final step in the email structure?

• Introduction

• Information on Request

• Call to Action

Ask yourself: is there a follow-up action you need the customer to do? 

• “Please call us at [phone] to confirm your booking” 

• “Kindly provide us with the names of the other balls in your flight”

• “Please reach out to us should you require additional assistance”