Compliance Quiz #5

Compliance Quiz #5

July 2023

Multiple Choice

Which of the following MUST be obtained when processing a payment?

• CVV

• Address

• Zip Code

• Name on Payment Source

Multiple Choice

TRUE or FALSE: If you hear a new voice on the line and do NOT provide the “call recording disclosure”, you will receive a compliance violation.

• TRUE

• FALSE

Multiple Choice

Which of the following Compliance Violations would you receive if you process a payment without reading the full payment script and including each payment date?

• Did not read payment process script

• Processed payment without account holder’s permission

• Did not read entire payment processing script

• Provided misinformation to obtain payment

Multiple Choice

TRUE or FALSE: It is best practice to say "your account FOR USE AT [Retailer]" on each PLCC/Retail call.

• TRUE

• FALSE

Multiple Choice

Which of the following is a Compliance Violation?

• Not offering CSAT survey

• Not placing notes on the account

• Non-ID of “Self” (name)

• Not advising of possible fees

Multiple Choice

TRUE or FALSE: The payment processing script MUST be read in its entirety when taking a payment.

• TRUE

• FALSE

Multiple Choice

If an account holder calls to activate a new card you must confirm WHAT?

• Identity of account holder and CVV

• CVV and Expiration Date

• Last 4 digits of card number and Expiration Date

• Identity of Account Holder and Expiration Date

Multiple Choice

What is the Compliance Expectation Percentage?

• 93.75%

• 100%

• 95.00%

• 80%

Multiple Choice

TRUE or FALSE: If you say, "I work for Genesis", this IS a Compliance Violation.

• TRUE

• FALSE

Multiple Choice

If a customer says they will not pay the balance or “stop calling me” you must do WHAT?

• A/49 block and email BO

• Cease and Desist

• Call your UM immediately

• Tell Ari