2.6 software troubleshooting

description of common faults with software

• a malfunction that occurs in hardware or software on a regular basis
• you can usually 'roll back' to this state if you get into trouble
• most people understand it, usually free, available on most mobile phones
• software that combines text, sounds, images and video to present information

description of troubleshooting documentation

• brochures and guides that tell you how to solve IT issues
• sets of rules that different devices use when they ommunicate
• isolate errors / diagnose issues
• code is optimised for fast execution, program is verified, user can execute the program on different computer

description of troubleshooting baseline

• details of how a system was behaving before ou started trying to fix it
• only as good as the data model it is based on. Mistakes can be hard to trace.
• a�computer program�that is used to�test�and�remove faults from�other programs
• a protocol or standard that enables two hosts to establish a connection and exchange streams of data

uses of installable troubleshooting tools

• isolate errors / diagnose issues
• more accurate, can save and edit
• increases productivity, better decisions, better communication
• when a computer restarts itself without notice

description of troubleshooting logs

• keeping a track of what you have done to fix a problem by creating a 'diary' so other people know what you have done
• breaks a message into TCP segments and reassembling them at the other end
• a verbal conference with people in different locations linked by phone devices.
• Protection from Viruses, Protecting Personal Information, Cost Savings, Convenience

list of troubleshooting tools for software

• logs, installable tools, baseline
• program that transforms source code written in a programming language (the source language) into another computer language
• quite slow,limited access to low level and speed optimization code, limited commands to run detailed operations on graphics.
• logs, installable tools, baseline

description of installable troubleshooting tools

• software tools which can be installed oto the pc or network to diagnose and resolve the issue
• a protocol or standard that enables two hosts to establish a connection and exchange streams of data
• saves toime and travel, reliable, cheap to set up, Saves Time
• an electronic message sent in real time via the Internet and therefore immediately available for display on the recipient's screen

description of software troubleshooting

• the process of scanning, identifying, diagnosing and resolving problems, errors and bugs in software
• details of how a system was behaving before ou started trying to fix it
• makes it less likely that software will fail, increasing customer satisfaction
• payroll/accounting/hr/bis

list of common faults with software

• unexpected behaviour, freeze, unexpected rebooting
• Software that is written just for the customer or for a particular purpose
• Increased throughput, Reliability and failure-free, Economy of scale
• details of how a system was behaving before ou started trying to fix it

description of unexpected software behaviour

• when a computer behaves strangely
• software that is available for use at no monetary cost
• printer easier to manage, easier troubleshooting, sharing betwee naccounts on common drive
• a set of rules governing the format of data sent over the Internet or other network - the IP address states the destination of the data.