HRM Chapter 10

Type of performance appraisal that list employees from best to worst.

• Ranking

• Critical Incident

• BARS

Only criticism should be communicated during an appraisal interview. It is not the time to praise an employee.

• True

• False

Type of performance appraisal where managers and employees set standards and goals together and evaluate progress.

• Management by Objectives

• Forced Distribution

• Narrative Method

Which performance measures require the judgement or the opinion of the evaluator?

• Objective Measures

• Subjective Measures

• Results-Based Measures

_____ allows the rater to mark an employee’s performance on a continuum indicating low to high levels of a particular characteristic.

• Essay

• Forced distribution

• Graphic rating scale

Which of the following is not a Narrative Method of appraising performance?

• Essay

• Critical Incident

• Ranking

Number of cakes baked by a pastry chef is an example of __________________ performance information.

• Trait-based

• Results-based

• Behavioral-based

When should you communicate performance standards to an employee.

• Before they begin working

• After they have started working

• During their evaluation

When a supervisor tends to rate employees at the high end of the scale, this is considered a ______________ error.

• Leniency

• Central Tendency

• Strictness

Which of the following is behavioral-based performance information?

• Attitude

• Sales

• Communication