Emotions at Work

Job satisfaction is the extent to which people like or dislike their jobs or aspects of their jobs.

• True

• False

The following job environment variables have been found to link to job satisfaction EXCEPT;

• pay

• age

• disease

• tasks

Which of these employees behaviours has the highest probable linkage to job satisfaction?

• job performance

• absenteeism

• turnover

• productivity

Which is NOT an attitudinal variable with regard to organisations?

• Organisational Commitment

• Job Satisfaction

• Job Dissatisfaction

• Withdrawal

Surface acting or pretending to be unpleasant when experiencing opposite emotions, can lead to ______.

• emotional labour

• emotional dissonance

• attitudinal change

• behavioural change

Which is NOT Meyer, Allen and Smith (1993) organisational commitment components?

• Affective Commitment

• Continuance Commitment

• Occupational Commitment

• Normative Commitment

Pak Samad has been the driver for Boss Shakir for a very long time. Despite of being offered a better salary at somewhere else, Pak Samad refuse to leave Boss Shakir as he thinks that he owes it to Boss Shakir for giving him his first job. Pak Samad is displaying, ______ commitment.

• affective

• normative

• continuance

• occupational

Suzy has been offered a better job at another company but Suzy declined the offer because Suzy felt so happy at the current workplace with the good friends, considerate boss and good salary. Suzy is displaying _______ commitment.

• affective

• normative

• continuance

• occupational

Shakira did not receive specific training to drive the forklift but her job requires her to drive the forklift to shift some of the heavy boxes. One day, she accidentally dropped loads of boxes and almost injured co-workers. She was not blamed but she felt unhappy and scared of repeating the same mistakes and may be she won't be so lucky the next time. Which job scope of the Job Characteristics Theory that is not addressed in this case?

• task significance

• job feedback

• skill variety

• task identity

Ahmad is a carpenter for a furniture factory. He is incharged of purchasing the type of woods suitable for a specific furniture. However, he gets to discuss the whole process of furniture making with the different carpenter that would be involved in the project. Ahmad displays a high level of _________ in his job.

• task significance

• task identity

• skill variety

• autonomy