Customer Service Mindset

A customer service mindset means that a business considers providing excellent customer service to be

• moderately important

• necessary in certain cases

• a top priority

• its only objective

Businesses with cutomer service mindsets are usually able to

• achieve their goals

• reduce their expenses

• hire more employees

• satisfy their vendors

Why should employees act as if customers are their employers?

• customers own the business

• employees would not have jobs if there were no customers

• customers pay employees' bonuses

• employees might work for the cusstomers in the future

To demonstrate a customer service mindset, employees must believe that customers deserve their

• unsolicited advice

• limited information

• complete attention

• personal opinion

Customers have the right to expect employees to be

• self serving

• open minded

• goal oriented

• well informed

Emphasizing customer service can help a business to be more

• innovative

• competitive

• objective

• possessive

Which of the following is a potential benefit for a business that demonstrates a customer service mindset:

• more publicity

• increased assets

• longer season

• greater profits

Businesses whose employees demonstrate a customer service mindset often benefit from

• rapid employee turnover

• increased costs

• reduced complaints

• decreased employee morale

Demonstrating a customer service mindset benefit empoyees by supporting their

• careers

• need to be recognied

• competitiveness

• efficiency at work

What might an employee receive from a business for routinely helping customers with their probems and satisfying their needs?

• a promotion

• an expense account

• a thank you

• a compliment