Communication and Conflict

The various methods for communicating information

• media

• assertiveness

• advocacy

• refusal skills

Which of the following would be considered media? (check all that apply)

• Facebook

• Television

• Gossip in the lunchroom

• Radio

• Your teacher's instructions

The exchange of thoughts, feelings, and beliefs between two or more people

• communication

• conflict resolution

• refusal skills

• advocacy

Communication strategies that help you say no to others effectively

• media

• passive-aggressive communication

• advocacy

• refusal skills

Solving a disagreement in a way that satisfies both sides

• conflict resolution

• peers

• advocacy

• refusal skills

Type of communication..

• verbal

• non-verbal cues

• tone of voice

• context clues

Using ALL CAPS in a text or email is the digital equivalent of what type of communication?

• verbal

• non-verbal cues

• tone of voice

• context clues

Tone of voice makes up what percent of communication?

• 10-15%

• 30-35%

• 50-55%

• 70-75%

Non-verbal cues make up what percent of communication?

• 10-15%

• 30-35%

• 50-55%

• 70-75%

Verbal communication makes up what percent of communication?

• 10-15%

• 30-35%

• 50-55%

• 70-75%