Practice Test 3 - Part 1

A work team that has the authority to decide how its members will complete their daily tasks is a:

• Problem-solving team

• Cross-functional team

• Self-managed team

• Virtual team

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ______ stage.

• storming

• forming

• norming

• performing

Giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control means ______________.

• authority

• decision-making

• empowerment

• information sharing

______ teams quickly achieve high levels of performance and consistently demonstrate high performance.

• Formal

• Cohesive

• Informal

• Virtual

Research shows that teams achieve their best results with ____________ members:

• 6 – 7

• 2 – 3

• 12 – 15

• 10 – 12

Which of the following statements is correct regarding team conflict?

• it helps team in achieving its goals

• It is bad for team performance

• It will be reduced if the team is diverse.

• It rarely occurs in most teams.

Hamza's team has disagreement on the strategy for launching a new product. His team members are trying their best to overcome their differences to agree on a winning strategy. This type of conflict is called ________ conflict.

• internal

• affective

• cognitive

• external

In a communication process, the person who writes an email message is called _________.

• receiver

• context

• grapevine

• sender

Lisa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation Lisa asks for ______ to determine if the clients correctly understood her message.

• a channel

• a decoded message

• less noise

• feedback

Countries and cultures where explicit verbal and written messages are sent are called _________ culture.

• Rich culture

• Low-context culture

• High-context culture

• Medium-context culture