Xchange-Connectel Assessment Feb 1 of 1

FSC stands for

• Fiber Services Center

• Fiber Solutions Control

• Fiber Solutions Center

• Fiber Services Control

If line got disconnected due to forced fiber, to reactivate the line they must __.

• Agree to $125+tax Fiber Reinstate Fee & 7-10 days processing

• Agree to $125 Fiber Reinstate Fee & 7-10 business days processing

• Agree to $125+tax Fiber Reinstate Fee & 7-10 business days processing

• Agree to $125 Fiber Reinstate Fee & 7-10 days processing

In H20, aside from Profile tab, cust's last 4 of SSN can also be found in

• Payment Accounts Tab

• Contacts Tab

• Lifeline Tab

• Audit Log

The ff are possible options that we can offer to customers who have chronic repair EXCEPT for one.

• Offer Call FWd while waiting for ETTR

• Offer move and disconnect TN at the old address

• Offer Fiber, Skywire and discuss policies

• None

We only get a call sample if the issue is about a feature

• True

• False

In VTAG, Pending Load means.....

• Customer has to wait for commit

• Tech is going to repair line today

• Tech is on the way, working on the line, already worked on the line. Wait for closeout notes.

• VZ tech is sent to their Central Office to repair line

In VTAG, JEOPARDY means

• Line is not worked on & is pending for further updates.

• There is a Cable issue. Need to call VZ for ETTR

• VZ tech is sent to their Central Office to repair line

• VZ Tech is sent to customer’s premises

By policy, rate increase may be waived if the customer has been with us for a very long time

• True

• False

Once received by Collections Dept., a Verizon dispute form takes ____ processing.

• 7-10 days

• 48-72 business hours

• 3-5 business days

• 7-10 business days

In VTAG Tools Tab, in which menu can we find the option to check the status of a VZ Trouble Ticket Number?

• Trouble Ticket

• Status and History

• Self Service

• Trouble Ticket Create