Selling Quiz

Direct contact between a salesperson and a customer

• Personal Selling

• Retail Selling

• B2B Selling

• Telemarketing

When selling typically takes place inside a showroom.

• Personal Selling

• Retail Selling

• B2B Selling

• Telemarketing

Describing the material of a product is a(n):

• Feature

• Benefit

The fact that a customer can wear a jacket in multiple climates would be a(n):

• Feature

• Benefit

Buying Tylenol because you have a headache is a _____ purchase.

• Rational

• Emotional

The most common reason for buying

• Rational

• Emotional

This type of purchase is usually related to brand loyalty.

• Routine decision making

• Limited decision making

• Extensive decision making

When you've purchased something before but not regularly

• Routine decision making

• Limited decision making

• Extensive decision making

A prospect or lead is a(n)

• Potential customer

• A store employee

• Store manager

• Business owner

Researching product information and industry trends is part of which step of the selling process?

• Pre-approach

• Determining needs

• Overcoming objections

• Suggestion selling