Customer Service Review
Quiz
•
Business
•
12th Grade
•
Medium
Craig Andrus
Used 100+ times
FREE Resource
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20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why should employees act as if customers are their employers?
customers own the business
employees might work for the customers in the future
customers pay employees' bonuses
employees would not have jobs if there were no customers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
n order to provide good service, employees should give customers
free products
limited information
political opinions
complete attention
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do customers expect business employees to be?
laid-back
irresponsible
wealthy
well-informed
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What can employees do to help provide good service to customers?
change inventory
resolve problems
plan events
change business hours
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do to demonstrate a customer-service mindset in the following situation: An irate business customer yells at you because of a billing error.
get as upset as the customer
blame the billing department
find out what caused the mistake
call the person's supervisor to complain about the customer's attitude
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Being customer-oriented most benefits employees by supporting their
careers
productivity at home
competitiveness with co-workers
time management skills
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Emphasizing customer service can help a business to be
irresponsible
competitive
objective
possessive
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