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Customer Service Review

Authored by Craig Andrus

Business

12th Grade

Used 100+ times

Customer Service Review
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why should employees act as if customers are their employers?

customers own the business

employees might work for the customers in the future

customers pay employees' bonuses

employees would not have jobs if there were no customers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

n order to provide good service, employees should give customers

free products

limited information

political opinions

complete attention

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do customers expect business employees to be?

laid-back

irresponsible

wealthy

well-informed

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can employees do to help provide good service to customers?

change inventory

resolve problems

plan events

change business hours

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do to demonstrate a customer-service mindset in the following situation: An irate business customer yells at you because of a billing error.

get as upset as the customer

blame the billing department

find out what caused the mistake

call the person's supervisor to complain about the customer's attitude

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Being customer-oriented most benefits employees by supporting their

careers

productivity at home

competitiveness with co-workers

time management skills

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Emphasizing customer service can help a business to be

irresponsible

competitive

objective

possessive

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