Revision Chapter 5

Organizational design requires a manager to ________.

• decide who leads a group within an organization

• change the culture of an organization

• change or develop the structure of an organization

• change the logo of an organization

All of the following are part of the process of organizational design EXCEPT ________.

• deciding how specialized jobs should be

• determining rules for employee behavior

• determining the level at which decisions are made

• determining goals for the organization

Which of the following are NOT basic elements of organizational design?

• work specialization, span of control

• chain of command, line authority

• centralization, decentralization

• departmentalization, formalization

Which statement accurately defines work specialization?

• It is the degree to which tasks are grouped together.

• Individual employees specialize in doing part of an activity rather than the entire activity.

• Jobs are ranked relative only to their worth or value to the businesses.

• Work specialization clarifies who reports to whom.

Functional departmentalization groups jobs by ________.

• tasks they perform

• territories they serve

• products or services they manufacture or produce

• type of customer they serve

________ departmentalization is based on territory or the physical location of employees or customers.

• Functional

• Product

• Geographic

• Matrix

Honda Malaysia vehicle offices usually use this kind of departmentalization.

• product

• functional

• customer

• process

The chain of command answers this question.

• Where do I go for help?

• How do I know when the task is complete?

• What are the rules?

• Who reports to whom?

Authority gives an individual the right to do this.

• give orders

• reprimand employees

• command respect

• obey orders

________ is the obligation or expectation to perform a duty.

• Responsibility

• Unity of command

• Chain of command

• Span of control