ICCC_MGT_Chapter 9

"No, James, you must start the timer after you lower the French fry basket into the fryer, not before." This supervisor is using ________.

• basic corrective action

• disciplinary action

• immediate corrective action

• delayed corrective action

________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

• factor analysis

• Total quality management

• Market positioning

• Benchmarking

Cindy's elementary school-aged children brought home lists of supplies required for their classes so Cindy raided the office supplies cabinet. Her rationale is that her employer doesn't pay her enough to buy these items. Cindy is engaging in ________.

• workplace piracy

• employee theft

• equity adjustment

• compensation management

Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses. Contours, Inc., is using ________ control.

• preventive

• predictive

• feedforward

• concurrent

Clinical psychologists suggest that employee theft ________.

• occurs primarily when there are poor management-labor relations

• is a symptom of poor planning and management control

• happens because people find ways to rationalize this behavior as correct

• reflects deep cultural problems in the society

Which of the following is an example of a feedforward control measure used to control possible workplace violence?

• Clearly communicate the security policies to employees.

• Use corporate hotlines for reporting and investigating incidences.

• Review company policies and change, if necessary.

• Investigate incidences and take appropriate action.

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

• executive bonus systems

• financial reporting

• reports to stockholders

• reporting to government agencies

Which of the following is considered the easiest way to increase organizational productivity?

• increasing the price of outputs

• increasing the amount of inputs

• hiring more employees

• decreasing the value of the products

________ is when a manager in the work area interacts directly with employees to maintain supervision.

• Preventive maintenance

• Management by walking around

• Reactive control

• Feedforward control

The ________ ratios measure an organization's ability to meet its current debt obligations.

• activity

• liquidity

• leverage

• profitability