COO Leadership Services Quiz

All customers must purchase a services package regardless of whether the opportunity is net new, an expansion, or a renewal.

• FACT

• FICTION

If a Consultant is already delivering a session, we can simply ask them to include professional learning for other programs.

• FACT

• FICTION

Services should change and grow over time to keep up with product enhancements and market needs.

• FACT

• FICTION

Account tiers automatically change during the year when a renewal or expansion increases the total district spend beyond the threshold for the customer’s current tier.

• FACT

• FICTION

When a prospect or customer requests specific dates for services during the sales process, a best practice is to use these dates to drive their sense of urgency to complete the purchase.

• FACT

• FICTION

Our website and collateral for Services is outdated and does not reflect our current approach.

• FACT

• FICTION

The Implementation Object includes information on what services have been sold, scheduled, and delivered.

• FACT

• FICTION

If a Consultant is not available on the date a customer requests a session, the Sales rep should deliver the session for the customer.

• FACT

• FICTION

Integrations can be completed the within 1-2 days of the request.

• FACT

• FICTION

Custom onsite days can include a focus on up to two programs.

• FACT

• FICTION