Communication & Personal Qualities of Healthcare Workers

Employability skills that are specific to your job and are required for you to do your work are called:

• Leadership skills

• Soft Skills

• Hard Skills

• Teamwork Skills

Interpersonal or people skills that can be used in every job are called

• Work Ethic

• Soft Skills

• Leadership Skills

• Hard Skills

Each of the following are soft skills except:

• Teamwork

• Adaptability

• Self-absorption

• Problem-solving

Each of the following are soft skills except:

• Time Management

• Attention to Detail

• Work Ethic

• Preconceptions

A communication ________________ can make it difficult for someone to send a clear message, understand the message being sent, or provide appropriate feedback.

• cycle

• sender

• barrier

• receiver

Personal communication barriers include all of the following except:

• Emotions

• Attitudes

• Preconceptions

• Empathy

Cultural communication barriers include all of the following except:

• Resistance to change

• Language

• Eye contact

• Religious beliefs

The most obvious communication barrier is

• Religion

• Language

• Eye Contact

• Resistance to Change

All of the following are appropriate to use with a patient that is hearing impaired except:

• Speak in higher tones

• Face the patient when speaking

• Use body language and gestures

• Normal voice levels (don't holler)

When communicating with a vision impaired patient, you may do all of the following except:

• use braille

• use large print materials

• use sign language

• speak loudly to them