Customer Engagement quiz 1

Customer Engagement is

• the ongoing interactions between a company and the customer

• like customer service

• reactive

• a term used to describe the advice or assistance a company gives its customers

A customer is defined as

• Someone that visits your company regularly

• A buyer

• One that purchases a commodity or service

• One that cares for you and your company's needs

Tags

CCSS.RI.11-12.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

CCSS.RI.9-10.4

CCSS.RL.8.4

The goal of Customer Engagement is

• An increase in revenue

• Brand Loyalty

• a sustainable business model

• to find the customer

There are 2 types of customer engagement. These are

• over the phone and face to face

• Online and Offline

• In store and Out of Store

• Good and Bad

Engagement means

• Tending to draw favorable attention or interest

• A agreement to take someones hand in marriage

• An agreement to meet with someone at a specified time

• To engage with a customer

Customer Service is Customer Engagement

• True

• False

An example of customer engagement is

• Social media listening

• Accepting complaint calls from customers

• Responding immediately to users' comments related to current posts

• Posting to social media